Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
4
Good refrigerator
on November 10, 2021
Posted by: Toby
from Michigan USA
[This review was collected as part of a promotion.] Overall pleased with purchase.Good price point, decent storage, energy saver.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, February 11, 2022
Thank you for your feedback on the refrigerator. This review is very helpful in improving our products. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on January 3, 2022
Posted by: Amelia
from Dover, DE
[This review was collected as part of a promotion.] I received this refrigerator for a house warming gift. It is a great one to have, it's very roomy inside. Keeps temperature well. Has an alarm that lets you know if the door is left open to long. Love the clean lines.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
My new refrigerator
on July 12, 2022
Posted by: No nickname
from Dayton Ohio
[This review was collected as part of a promotion.] Great features, love the freezer has a lot of room. Lotta space in the doors . Easy to clean I just love it best fridge I’ve ever had.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great Feathers
on June 16, 2023
Posted by: The Garage
from Charlotte, NC
[This review was collected as part of a promotion.] The perfect fit & look for my garage. I would buy it again.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Not worth having.
on June 28, 2025
Posted by: Sparky
from West Decatur Pa.
[This review was collected as part of a promotion.] Very poor shelf lay out. Had an issue with it going into demand mode and freezer stopped.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, June 30, 2025
Sparky, we aim to ensure that your refrigerator is functioning optimally. Let us help you out.
Please refer to the resources below to rectify your fridge's concerns. Click the links and the hyperlink for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
To address your fridge's peak demand and cooling concerns, turn to pages 36 and 41 of the unit's manual under "Turning on or off the Peak Demand function and Peak Demand Off (Override mode)/Activating and deactivating Peak Demand Off (Override mode)" and page 50 to view the symptoms, possible causes, and solutions for your not cooling freezer:
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149792684 to help our team locate your information when you message us.
Have a great day.
-John
Please refer to the resources below to rectify your fridge's concerns. Click the links and the hyperlink for tips.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS10006839/
To address your fridge's peak demand and cooling concerns, turn to pages 36 and 41 of the unit's manual under "Turning on or off the Peak Demand function and Peak Demand Off (Override mode)/Activating and deactivating Peak Demand Off (Override mode)" and page 50 to view the symptoms, possible causes, and solutions for your not cooling freezer:
https://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf
Should you ever need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number 1149792684 to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
Shiny Junk!Dont buy!
on August 15, 2025
Posted by: yoyismac
from Washington
do not buy this has stopped working after 17 months! warranty is only one year! refrigerators are supposed to last at least 10 years. This is an investment and we shouldn’t be replacing it every two years or year and a half in this case I am completely disappointed and will not purchase a Samsung product ever again! it’s junk
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, August 18, 2025
Hi Yoyismac,
It's completely understandable to feel let down when a major purchase doesn't hold up as expected—especially something as essential as a refrigerator. Let us help.
I have shared a Samsung link below that will help with your refrigerator. The link has a hyperlink that can be used to set up an appointment if needed.
Samsung refrigerator has no power:
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150411585 to help our team pull up your information.
Leo
It's completely understandable to feel let down when a major purchase doesn't hold up as expected—especially something as essential as a refrigerator. Let us help.
I have shared a Samsung link below that will help with your refrigerator. The link has a hyperlink that can be used to set up an appointment if needed.
Samsung refrigerator has no power:
https://www.samsung.com/us/support/troubleshoot/TSG10003903/
Should you need more assistance with your refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1150411585 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
3
Shelves are not adjustable.
on August 23, 2025
Posted by: Not happy
from Sebring Florida
Thw size is good for smaller spaces. It has decent food storage on the inside. However the shelving in the refridgerator ar not really adjustable. A tea jug does not fit. A standard gallon milk or water wont fit. It works great but has a poor simplistic desigj.
No, I would not recommend this to a friend.
Features
3
Performance
4
Design
1
Value
3
Response from Samsung USBy Samsung Care, August 25, 2025
Hello,
We understand the disappointment about the refrigerator shelves and its storage. We're here to help.
The link below will guide you on having an organized Samsung refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/.
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150489718 to help our team pull up your information when you message us.
Thank you.
-Angelica
We understand the disappointment about the refrigerator shelves and its storage. We're here to help.
The link below will guide you on having an organized Samsung refrigerator.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/.
Should you need further assistance, please feel free to get back to us via the following options below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number 1150489718 to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy unless you never want to clean your fri
on October 6, 2025
Posted by: rlpf
I wish I had never purchased this refrigerator! We've been using it since June and recently something spilled on the bottom shelf. It should have been easy to take out the shelf and clean. Not! After reviewing various YouTube videos and looking on the Samsung site itself we finally figured out how to get the shelf out but the glass does not come off so that you can clean under it! What a stupid design for refrigerator! It should be designed to be easily cleaned and taken apart without having to look up directions!
We have this model with the internal water dispenser. No where in the directions did it mention the bottom shelf glass was clipped in. It took an engineer 45 minutrs to find this out.
We have this model with the internal water dispenser. No where in the directions did it mention the bottom shelf glass was clipped in. It took an engineer 45 minutrs to find this out.
No, I would not recommend this to a friend.
Features
4
Performance
4
Design
1
Value
2
Response from Samsung USBy SEA Care, October 8, 2025
Hello there, \n\nWe understand how frustrating it must have been to spend so much time just trying to clean a simple spill, especially when you expected the shelf to be easy to remove. Your experience highlights how important clear instructions are, and we are here to provide assistance. \n\nFor proper guidance on handling and maintaining the shelves, we recommend referring to the User Manual (pages 44–47) for Handling and Care and page 48 for the Cleaning instructions: \n\nUser Manual \nhttps://downloadcenter.samsung.com/content/UM/202405/20240502101514016/FDR_RF5000A_DA68-04756D-00_EN_MES_CFR.pdf \n\nShould you need further assistance, you may contact us through the following channels: \n\n1. Facebook Messenger: http://m.me/samsungsupport \n2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513 \n3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us \n\nWhen you message us, please provide us with this reference number (1150966161) to help our team pull up your information. \n\nThank you. \n\n^Camille
Written by a customer while visiting Samsung US