Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
1
Quit cooling and needed to be reset
on November 10, 2021
Posted by: TravisW
from Minneapolis, MN
[This review was collected as part of a promotion.] The refrigerator worked well for the first 4 months. I just returned from a 5 day vacation to find the refrigerator at 55 degrees and the freezer at 35 degrees. I had to dispose of everything in the refrigerator and several items that were thawed in the freezer. After resetting the refrigerator it now is beginning to cool again. There was no alert through "smart things" that the refrigerator was not cooling. Be cautious of trusting this refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
3
Value
3
Response from Samsung USBy Carrie Galvan, samsungcare, November 15, 2021
I'm sorry you had to dispose of some of your food. I know this must have been tough to deal with. If something like this ever happens again. Please do not hesitate to contact us again. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
2
Worked great for 6/7 weeks....
on September 27, 2021
Posted by: BobP
from Maryville,Mo
[This review was collected as part of a promotion.] Loved it right away. then stopped cooling without warning. Fridge full of spoiled food really stinks. cleaned and deodorized. plugged it back in and seemed fine. Couple weeks later again without warning, stopped cooling. After 4th time, repair man is scheduled to be here in 2 days. We'll see how it goes.
No, I would not recommend this to a friend.
Features
5
Performance
1
Design
3
Value
2
Response from Samsung USBy Pat, Samsung Care, September 28, 2021
Oh no, I'm very sorry you had to go through this. I know this must have been troublesome for you. I'm sure the technician will be able to get your refrigerator back up and running. Thanks for the alert. If you have any questions for us, be sure to contact us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143742624
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use the ticket number: 1143742624
Written by a customer while visiting Samsung US
Customer Rating
1
Samsung quality has gone down the tubes!
on July 14, 2021
Posted by: Not Happy
from New Orleans
[This review was collected as part of a promotion.] I must preface this review by saying that this is my second Samsung refrigerator. The first worked like a charm and lasted 10 years. I expected the same quality again. I have had this new refrigerator for less than months. It arbitrarily turns itself completely off, but the light is still on and the temperature reading says all is well. In the meantime, my food is thawing and being ruined. This has happed 6 times now. I am waiting on a repair person. The soonest I could get one was a 2 week wait. All I can say is that I will never buy Samsung again.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 15, 2021
I realize you must be upset with this whole ordeal. I apologize for the inconvenience this has caused you. I can assure you we are working as hard as we can to resolve this concern. I appreciate you being so patient with us while we get a technician out to you. If you have any questions about the process; Please contact us by using the links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143519893
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143519893
Written by a customer while visiting Samsung US
Customer Rating
4
Fits my small kitchen!
on March 1, 2022
Posted by: Primrose
from Detroit, Michigan
[This review was collected as part of a promotion.] My home is 100 years old and I was so fortunate to find this refrigerator fits in the space I had. Love that it does not have handles protruding.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Happy with one exception
on March 6, 2025
Posted by: Jacks1701
from La Mirada, CA
[This review was collected as part of a promotion.] I bought it last month and am happy so far with one exception. It is very difficult to store a gallon of milk on a shelf. It barely fits on the middle shelf and the shelf above it must be lifted slightly to get the container in/out. Literature says it can fit Gallon in the door but that is NOT optimal.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Modern fridge that saves space
on May 16, 2021
Posted by: daarp
from Albuquerque
Gender:Male
[This review was collected as part of a promotion.] My new fridge fits in perfect since we’re updating all our kitchen appliances to Samsung. It has the modern look that fits in perfect. So far I’m really enjoying the fridge. It works great and looks nice. The 10 year warranty reassures me that I can enjoy it for many years to come!
My favorite feature is having three doors with built in handles. Previously, I had a single door fridge and when opened, the door blocked the entry way to kitchen, much to the annoyance of people trying to pass. These doors measure half as big, but they feel even smaller; much more practical and convenient to a smaller space.
The 17.5 cu ft of fridge space feels small, but it’s sufficient for a three person family. If in doubt, I would recommend going up in size. The middle and top door shelves and the main middle shelf have small adjustments up or down. The limited customization contributes to making it feel smaller; however, I can find a spot for everything so far. My other complaint is the lack of a cold water spigot; I would expect a fridge at this price to include one standard.
Overall, I’m impressed with the fridge and it meets all my needs. I’m especially impressed with how much less space the three door style uses. I definitely recommend it!
Written by a customer while visiting The Insiders
Customer Rating
1
Freezer and Ice maker are bad
on December 21, 2021
Posted by: josephxsxn
as many others have said it will just decide to stop cooling/freezing; in my case the problem has been the freezer specifically. the unit is less then a year old and i have had to defrost the freezer once already to get it working again, saddly as of today i worry ill be defrosting it a second time. we lost everything in the freezer the first time and just never used it again the second time luckly.
the ice maker is the worst design i have ever seen. you will knock ice behind the drawers when you open the freezer every time assuming the ice tray is full. the ice will all pile up and then upon opening it will hit the icemaker and get pushed behind.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, Samsungcare, December 21, 2021
I can see where you are coming from. No one should have to deal with their ice maker not working correctly so early on of owning the unit. We would be more than happy to assist you with this concern. Please use the information below to contact us. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144003624
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1144003624
Written by a customer while visiting Samsung US
Customer Rating
5
Great refrigerator, super satisfied with my purch
on November 2, 2021
Posted by: Rita
from Florida
[This review was collected as part of a promotion.] Bought it 2 month ago , and I love it .
It's super big from inside , I can put all the food I need and still have room for extra , keeps the food cold and fresh
It's super big from inside , I can put all the food I need and still have room for extra , keeps the food cold and fresh
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, samsungcare, January 4, 2022
Thank you for sharing our review with us. We will continue to grow with your feedback. ^Pat
Written by a customer while visiting Samsung US