Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
3
Missing features are something to over come
on April 21, 2024
Posted by: None
from California
[This review was collected as part of a promotion.] I bought this 2 weeks ago and still getting use to the smaller size no butter dish or cheese bin. Will need to call about ice machine that is over flowing and the freeze door a bucket stick
The surface is not suppse to show fingerprints but it does
The surface is not suppse to show fingerprints but it does
Features
2
Performance
3
Design
3
Value
3
Response from Samsung USBy SEA Care, April 23, 2024
Greetings,
We understand it take a while to get used to the new lay out of the fridge.
To guide you where to place you butter and cheeses please see the link below for more details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
if the ice bucket is freezing over please see the link to help you with the intruction on how to take care of it.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
To help maintaine the pristine look of the fridge, please see page 48 of the manual for more instruction.
manual
https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147072552) to help our team gather your information.
Have a great day.
^Charles
We understand it take a while to get used to the new lay out of the fridge.
To guide you where to place you butter and cheeses please see the link below for more details.
Tips for an organized Samsung refrigerator
https://www.samsung.com/us/support/answer/ANS00084845/
if the ice bucket is freezing over please see the link to help you with the intruction on how to take care of it.
Frost forms in the freezer or refrigerator
https://www.samsung.com/us/support/troubleshooting/TSG01109344/#frost-on-the-ice-bucket
To help maintaine the pristine look of the fridge, please see page 48 of the manual for more instruction.
manual
https://downloadcenter.samsung.com/content/UM/202311/20231107195808543/FDR_RF5000A_DA68-04132A-04_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number (1147072552) to help our team gather your information.
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
Wouldn't buy again
on September 1, 2024
Posted by: Vanessa
[This review was collected as part of a promotion.] Had it 11 months and the freezer went out and then came back on a few days later so they refuse to do anything about it
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy SEA Care, September 3, 2024
Hi Vanessa,
Having a freezer helps in storing food. Let us get the fridge back on track.
Here is a link to help you with your freezer. Please see the "Refrigerator or freezer is not cooling at all" section, watch the full video, follow the steps and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147497641 to help our team pull up your information.
Have a great day.
^Aloe
Having a freezer helps in storing food. Let us get the fridge back on track.
Here is a link to help you with your freezer. Please see the "Refrigerator or freezer is not cooling at all" section, watch the full video, follow the steps and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1147497641 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US
Customer Rating
5
Counter depth refrigerator
on March 13, 2025
Posted by: Officer214
from St. Louis Missouri
[This review was collected as part of a promotion.] Bought about a month ago. Very nice. Shelves are close together but is manageable.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect fit
on April 13, 2025
Posted by: kountryheart
from Corona, CA
[This review was collected as part of a promotion.] I bought my fridge a few weeks ago and am in love with it. Looks good, works perfect, and is the perfect size for my household. Found my dream style fridge.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
nice
on August 23, 2025
Posted by: bris
from Rhode Island
[This review was collected as part of a promotion.] It is a very nice refrigerator. I would not recommend it for a big family, it is a little small. It is nice and quiet compared to the old one.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Compact, Smart, and Just Right for Small Household
on December 25, 2025
Posted by: yoongio
from Cleveland
[This review was collected as part of a promotion.] The 18 cu. ft. Smart Counter-Depth 3-Door French Door Refrigerator in Stainless Steel is a bit tight inside, but overall it works well. It’s a good size for a single-person household and fits nicely in a smaller kitchen without feeling overwhelming.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Absolute Garbage
on January 4, 2026
Posted by: Wicked Melon
from Valley Springs, CA
Purchased this refrigerator and immediately had regrets. Second day, it started tripping the breaker, regardless of it being 20 amp and dedicated. At first, it was once a day, and about a week later, it was every 20 minutes. While it did run, the ice production was extremely poor. I returned this piece of trash and could not possibly recommend a refrigerator less
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy SEA Care, January 5, 2026
Greetings,
Thank you for choosing Samsung for your refrigeration needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Thank you for choosing Samsung for your refrigeration needs. We completely understand the disappointment you have gone through, and we are saddened that you no longer have the product. We would love to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that better fit your needs.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
1
45 days old and has cooling issue
on July 14, 2021
Posted by: MikeC
from O'Fallon, MO
just like others have pointed out here as well, i had all of my food thawed out and ruined twice. i really do think this is related to software issue because wi-fi anomalies seem to be related to it not cooling. this smart fridge is so dumb it doesn't even warn about the temperature being too high. for others having this issue, its just like any computer if you unplug it and plug it back in it starts working again. support has been good, and will have first service appointment soon. if they can't figure it out i'm just going to have to put this on a lamp timer to hard reset it everyday.
also, the non-fingerprint finish is in fact thee most un-fingerprint resistant surface i have ever touched.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, July 16, 2021
I recognize this has not been fun to deal with. You have dealt with a lot of problems regarding this fridge. I am happy we are able to set up a service repair. If you have questions about the repair. Feel free to contact us by using the social media links below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143522793
1. Facebook Messenger: http://m.me/samsungsupport 2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143522793
Written by a customer while visiting Samsung US