Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
1
This freezer does not stay frozen
on January 30, 2023
Posted by: Lisa
from Laguna Hills, CA
Many others have mentioned this, I will mention it also. I’ve had this unit 4 months, and it has stopped working many times despite diagnostics on the app saying that there’s nothing wrong. It looks nice in the kitchen, but I hate it. We lost a full freezer full of food and ice when the freezer temperature went to 50° one day despite being set to 0°. This led me to invest in an alarm thermometer for the fridge and freezer that will alarm me anytime the freezer creeps up over 15°. The alarm goes off at least every other day. I then unplug the unit and plug it back in and everything works for a day or two before repeating the process. Meaning I need to plan food storage around any trips I take. Owning this fridge is an extremely frustrating experience.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, January 31, 2023
Your review about the wall oven keeps us on track, Lisa.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
The below link is the user manual for your model. Turn the pages 34-35 and page 50 for reference: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
I shared these links and videos:
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge.
The below link is the user manual for your model. Turn the pages 34-35 and page 50 for reference: https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
I shared these links and videos:
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
Should you need assistance in the future, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
3
on February 28, 2023
Posted by: CasaB
from Minneapolis, MN
Bought this fridge 3 months ago. Happy with its performance but one VERY annoying feature is the door alarm. It goes off waaayyyy too quickly and you have to completely shut it to stop it. When loading the fridge and pulling out multiple ingredients it is thoroughly annoying.
The app doesn’t have a setting I can change and nothing online seems to be able to tell me how to adjust the time or turn it off altogether.
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, SEA Care, March 2, 2023
Having the door open indicator going off can sometimes be annoying, CasaB. Let us go ahead and check how we can modify or turn off the alarm.
Upon checking the user manual, nothing indicates whether there is a way to turn it off or change the lengthening time before it goes off. The indicator blinks with an alarm if the door is left open for over 2 minutes.
Door open indicator on page 32
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Upon checking the user manual, nothing indicates whether there is a way to turn it off or change the lengthening time before it goes off. The indicator blinks with an alarm if the door is left open for over 2 minutes.
Door open indicator on page 32
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
1
WAY TOO LOUD
on April 9, 2023
Posted by: John
I despise this fridge. My landlord bought it to replace the previous 20-year-old fridge in my apartment after it failed. While there are numerous issues with its design, the biggest problem by far is that this fridge is so loud I can't exist in the same room without it driving me insane. And not just when it's making ice. ALL. THE. TIME. The noise is CONSTANT. I'm literally in the process of buying another fridge, with my own money, to replace it. I cannot exist with this monstrosity in my living space. I would rather not have a fridge at all than have to deal with this auditory torture.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, April 10, 2023
Hi John,
We are here to help with what you are experiencing with your Samsung refrigerator.
Your refrigerator and freezer make noises from time to time, and most of them are normal if they're not very loud.
You may refer to these links:
Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator setup and installation - Set up your fridge - Level the refrigerator: https://www.samsung.com/us/support/answer/ANS00091402/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
We are here to help with what you are experiencing with your Samsung refrigerator.
Your refrigerator and freezer make noises from time to time, and most of them are normal if they're not very loud.
You may refer to these links:
Understand the noises coming from your Samsung refrigerator: https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Samsung refrigerator setup and installation - Set up your fridge - Level the refrigerator: https://www.samsung.com/us/support/answer/ANS00091402/
Should you need assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
Melardo
Written by a customer while visiting Samsung US
Customer Rating
1
Year old and constantly thaws the freezer
on May 28, 2023
Posted by: Emmy
from Minneapolis MN
I bought a house two months ago with this model installed. The fridge is a year old. In the two months we have lived here the freezer has thawed out completely 5 times, that I know of. Liquid pint of icecream situations. Have had to throw out so many things in the freezer. I would never recommend this model or possibly brand.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
3
Response from Samsung USBy Carrie Galvan, SEA Care, May 29, 2023
Hi, Emmy.
Let us help your fridge cool properly.
This link will help you fix your fridge that is not cooling at all. Please watch the video for further details.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If the fridge is not cooling enough, here's how to make it cool properly: Please play the video for further details.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
To figure out the exact temperature to set your fridge, please visit this link.
https://www.samsung.com/us/support/answer/ANS00080450/
You may also see our guide to leveling your fridge to avoid things that will cause it not to cool properly.
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance with its cooling, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Let us help your fridge cool properly.
This link will help you fix your fridge that is not cooling at all. Please watch the video for further details.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
If the fridge is not cooling enough, here's how to make it cool properly: Please play the video for further details.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-freezer-or-flexzone-is-not-cooling-enough
To figure out the exact temperature to set your fridge, please visit this link.
https://www.samsung.com/us/support/answer/ANS00080450/
You may also see our guide to leveling your fridge to avoid things that will cause it not to cool properly.
https://www.samsung.com/us/support/answer/ANS00062321/
If you require further assistance with its cooling, please do not hesitate to reach us through the channels listed below:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Have a wonderful day!
—Vannesa
Written by a customer while visiting Samsung US
Customer Rating
1
UNRELIABLE - DO NOT BUY
on August 10, 2023
Posted by: Exhausted
The unit, while very good looking, is extremely unreliable as others have noted. Samsung has been horrendous in terms of care. Since installation, the freezer never worked properly and required endless time and effort to just end up having to depose of the unit at my own expense. Do not recommend unless you have loads of time and money to dedicate to this product.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
4
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 11, 2023
Greetings,
Thank you for choosing Samsung for your appliance needs. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Thank you for choosing Samsung for your appliance needs. We are saddened that you no longer have the product.
We would love the opportunity to work with you in the future.
Please visit www.Samsung.com or one of our partners to explore products that may better fit your needs.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Too small, noisy, slow, unaesthetic
on August 10, 2023
Posted by: Grayson
from Warne, NC
This fridge is not even large enough to accommodate a standard size gallon of milk on any shelves except the bottom shelf of the door. It does not cool evenly. The fridge leans backward at an extreme unaesthetic angle even with the front adjusters on their lowest setting. The icemaker is woefully slow and noisy. Worst fridge we've ever owned. Do not buy.
No, I would not recommend this to a friend.
Features
1
Performance
2
Design
2
Value
1
Response from Samsung USBy Ernest, Customer care, August 11, 2023
We understand the importance of having an organized and presentable refrigerator, Grayson. We're here to help.
I have provided some links below that will help maximize the potential of the refrigerator and ensure that you are using it at its best capacity. Please watch any related video on the link and check for hyperlinks to view additional information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Tips on how to organize your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Leveling your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/:
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146136251) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
I have provided some links below that will help maximize the potential of the refrigerator and ensure that you are using it at its best capacity. Please watch any related video on the link and check for hyperlinks to view additional information.
Understand the noises coming from your Samsung refrigerator:
https://www.samsung.com/us/support/troubleshooting/TSG01001032/
Ice maker is not working:
https://www.samsung.com/us/support/troubleshooting/TSG01001012/#ice-maker-is-making-some-ice-but-not-enough
Refrigerator, Freezer, or FlexZone is not cooling enough:
https://www.samsung.com/us/support/troubleshooting/TSG01001029/
Tips on how to organize your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Leveling your Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00062321/:
Should you need more assistance with the refrigerator, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1146136251) to help our team pull up your information when you message us.
Have a great day.
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on January 27, 2024
Posted by: lulu
from CA
Horrible fridge. It is almost new and just stops working every now and then. We lose all the food. No clue how to get service. We unplug it and hard reset and it starts again for another few months. But usually it is up to 50-60 degrees in the fridge for a day or so before we notice. It has gone out twice while we were out of town. Is it a software issue? or a bad thermostat?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
4
Value
1
Response from Samsung USBy Rainly, Samsung Care, January 29, 2024
Hi Lulu,
We can imagine how it feels to have a refrigerator that doesn't work as expected. We are happy to help you.
I have shared a link below about the steps if the Samsung refrigerator has a cooling problem. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
In addition, you can also check the steps at the link below to see if your Samsung refrigerator's cooling-off mode is activated. Kindly click on the embedded "Troubleshooting article."
https://www.samsung.com/us/support/answer/ANS00048861/
We would like to talk with you further about your experience and offer our assistance in scheduling a service visit or figuring out what can be done to support your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146788974, which will help our team pull up your information.
^Rainly
We can imagine how it feels to have a refrigerator that doesn't work as expected. We are happy to help you.
I have shared a link below about the steps if the Samsung refrigerator has a cooling problem. You can select the nearest issue by clicking the radio button. Please watch the video and click on all the embedded words inside the article.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
In addition, you can also check the steps at the link below to see if your Samsung refrigerator's cooling-off mode is activated. Kindly click on the embedded "Troubleshooting article."
https://www.samsung.com/us/support/answer/ANS00048861/
We would like to talk with you further about your experience and offer our assistance in scheduling a service visit or figuring out what can be done to support your Samsung refrigerator.
Please feel free to reach us via the options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146788974, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
2
Broke instantly
on March 3, 2024
Posted by: Bryce
It was nice while it lasted but 2 ‘months in it stopped working.
Response from Samsung USBy SEA Care, March 4, 2024
Hi Bryce,
We understand the frustration without a working fridge. Let us get the refrigerator functioning again.
Here is a link to help you with the fridge if it is not working. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146914986 to help our team pull up your information.
Have a great day.
^Aloe
We understand the frustration without a working fridge. Let us get the refrigerator functioning again.
Here is a link to help you with the fridge if it is not working. Please watch the full video, follow the steps, and click the hyperlinks for further assistance.
Cooling issues with Samsung refrigerator or freezer.
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146914986 to help our team pull up your information.
Have a great day.
^Aloe
Written by a customer while visiting Samsung US