Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
1
These don’t last.
on September 26, 2025
Posted by: Sammy
from Brockton Massachusetts
We bought this one 3 years ago had moments of not freezing up enough or cold enough now completely not working at all
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy SEA Care, September 26, 2025
Sammy, we understand the significance of a working refrigerator in your home. Let us help you. Please refer to the resources below to rectify your concerns with your fridge. Please click on the links and hyperlinks, and watch the instructional video (if available) for helpful tips. The refrigerator, Freezer, or FlexZone is not cooling at all: https://www.samsung.com/us/support/troubleshoot/TSG10003479/
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150848430, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150848430, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Easy to use
on December 18, 2025
Posted by: Milehigherik
from Florida keys.
[This review was collected as part of a promotion.] So much space. Easy to connect. Consistent. Highly recommend
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good but could use more
on December 19, 2025
Posted by: Anonymous
from Madras,OR
[This review was collected as part of a promotion.] The fridge is pretty good nice and big makes ice I just wish the racks were bigger to hold more tall things like gallon milk jugs.
I would recommend this to a friend!
Features
4
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Great size and features for the price!
on December 19, 2025
Posted by: C Conklin
[This review was collected as part of a promotion.] Just the size we needed. Compact, energy efficient and counter depth to fit the tight space. Very happy with this purchase along with the dishwasher..
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Overall considerations for product
on December 19, 2025
Posted by: Anonymous
from Framingham, MA
[This review was collected as part of a promotion.] Large and nice divisions that fits everything, easy to connect and configurate from the phone, easy to control temperature from the phone, nice view interior and exterior, with good compartments.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Horrible
on December 19, 2025
Posted by: Boogie opinion
from Bennettsville SC
[This review was collected as part of a promotion.] I had a very horrible experience with this product. I had it for two weeks before I started having issues with it. It started getting hot and would not cool at all. It took three tries for service to deem it defective and no fixable. Only good thing is I was able to get a refund
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
1
Response from Samsung USBy Samsung Care, December 23, 2025
Hello,
We appreciate the review of the refrigerator.
If you require further assistance, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
We appreciate the review of the refrigerator.
If you require further assistance, please don't hesitate to contact us at www.Samsung.com or by calling 1-800-726-7864 (1-800-SAMSUNG).
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
3
Poor design. Spacing of shelves. No handles.
on December 19, 2025
Posted by: Kralla
[This review was collected as part of a promotion.] Drawers to deep. No meat drawer. Shelves too close together with no adjustment. No handles. Very difficult to open.
Response from Samsung USBy SEA Care, December 19, 2025
Kralla, thank you for your review of the fridge. Your opinion matters to us. Rest assured that we are working to improve our products and services with the help of your review. Should you need any support, please don't hesitate to reach out to us at www.samsung.com or by calling 1-800-7267864 (1800-SAMSUNG).
Have a great day.
^Camille
Have a great day.
^Camille
Written by a customer while visiting Samsung US
Customer Rating
5
Great for smaller spaces
on December 19, 2025
Posted by: EmmaB
from Florida
[This review was collected as part of a promotion.] We purchased this to fit in our mobile home as our other Samsung one was too big. For being a smaller fridge, this one holds so much stuff and works great. The price of this fridge was great in comparison to others in the size range and I feel it looks better than most.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US