Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
5
Smart,Spacious,Stylish:Perfect Samsung Refrigerato
on August 8, 2025
Posted by: Luv2shop
from Texas
[This review was collected as part of a promotion.] I’ve been using this Samsung refrigerator for a few months now, and it has truly exceeded expectations on multiple fronts. First off, the energy efficiency is impressive — it runs quietly and uses significantly less power than my old fridge. I noticed a drop in my electricity bill within the first month, which is always a win.
The interior is incredibly spacious and well-organized. There’s plenty of room for groceries, meal prep ingredients, and leftovers, all without feeling cramped. The flexible shelving and large door bins make storing bulky items like milk jugs or tall bottles super easy.
On the outside, the aesthetic design is sleek and modern, with a clean stainless-steel finish that fits beautifully in any kitchen. But it's not just about looks — the external design is also very practical, with a well-placed water and ice dispenser and a touch panel that’s intuitive to use.
One of my favorite features is how easily it connects to the SmartThings app. It allows me to monitor the temperature, get alerts if the door is left open, and even control power settings remotely. It adds an extra layer of convenience and peace of mind, especially when I’m away from home.
Overall, this Samsung refrigerator perfectly blends style, space, efficiency, and smart technology. Highly recommended for anyone looking to upgrade to a modern, feature-rich appliance.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Big refrigerator
on August 8, 2025
Posted by: Slam
from New York
[This review was collected as part of a promotion.] I got this refrigerator replace my old one in basement. The refrigerator has many space and it can control with the app. Like temperature and make ice. It is very convenient for me
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Do not buy, problem with door
on September 1, 2025
Posted by: Kelley
from VT
Do not buy this fridge. The left door gets stuck leading to a part to fail on the hinge. Samsung replaced hinge part once, but since it’s an opening problem it failed again and Samsung refuses to replace anything now, one day after year-long-warranty. So again, there is a problem with the left door, but Samsung will not take ownership of the cause of the problem, only the symptom, and only within the warranty period.
No, I would not recommend this to a friend.
Features
4
Performance
5
Design
3
Value
4
Response from Samsung USBy Ricardo, Samsung Care, September 3, 2025
Hi Kelley, We understand your disappointment with the broken door of your refrigerator. Let us help. Please feel free to reach us via the options below, as we look forward to assisting you in setting up service for your refrigerator. 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589606) to help our team pull up your information when you message us. Thank you. -Ricardo
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1150589606) to help our team pull up your information when you message us. Thank you. -Ricardo
Written by a customer while visiting Samsung US
Customer Rating
3
Overall I like the fridge
on September 2, 2025
Posted by: Anonymous
from 5218 Kingston Drive, Wichita Falls, TX 76310
[This review was collected as part of a promotion.] Overall I like the fridge. The ice maker quit making ice after about two months flawless service. I have made numerou attempts to get a warrenty maintenance/repair technician out here to my home to repair of replace the ice maker, but I keeep getting disconnected every time I get handed off to anyone in the Management level at Samsung. My frustration level from trying to get the Ice maker issue resolved has driven me to try again to obtain first year warrenty service on the ice maker. Somebody please help.
No, I would not recommend this to a friend.
Features
3
Performance
2
Design
5
Value
2
Response from Samsung USBy SEA Care, September 4, 2025
Hi there, We understand the significance of a working ice maker in your household. Let's take care of this. Please refer to the link below to rectify your ice maker concerns in your fridge. For additional tips, click the hyperlinks and watch the instructional video (if available). The ice maker is not making any ice: https://www.samsung.com/us/support/troubleshoot/TSG10002387/#ice-maker-is-not-making-any-ice
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150605832, to help our team locate your information when you message us. Have a great day. -John
Should you ever need more assistance, please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150605832, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome
on September 4, 2025
Posted by: Mikey
[This review was collected as part of a promotion.] Love my new refrigerator! Ice maker is great. Digital temperature reading is awesome. Alarm on the door when left open definitely needed for me
Written by a customer while visiting Samsung US
Customer Rating
4
good features, keeps foods fresh for a long time
on September 8, 2025
Posted by: gotujumpn
[This review was collected as part of a promotion.] good product I purchased it in March 2025, so far so good. good product
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
Happy with purchase
on September 20, 2025
Posted by: Katt
from Georgia
[This review was collected as part of a promotion.] Loving it! And still getting accustomed to new storage design. Very cold, cooled quickly after install, It replaced my 40 yo freezer top, fridge bottom- my old back & hips couldn’t handle it anymore. This design is so convenient, lots of storage in the doors, love the freezer sliding drawer; learned to put my tea & common drinks in the R door-to open just one door. I don’t need a dispenser-ice maker works great, I keep it turned Off a good bit.
Very very pleased w my new Samsung. Love the convenience & design! For 2 people, I’ve yet to fill it up.
I’m like a kid at Christmas, I’m still excited!! Thanks Samsung!
Very very pleased w my new Samsung. Love the convenience & design! For 2 people, I’ve yet to fill it up.
I’m like a kid at Christmas, I’m still excited!! Thanks Samsung!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t waste your money.
on September 23, 2025
Posted by: LostCustomer
from TN
TERRIBLE fridge. Nothing but problems from the beginning, have been dealing with Samsung “customer care” for almost 3 months now. They do not care about their customers what so ever, I even had a rep LAUGH at the fact I said I had a special needs child. They do no honor they warranty, and will give you nothing but problems. I will be purchasing another branded refrigerator so I never have their products in my home again. GARBAGE.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy SEA Care, September 24, 2025
Hi there, We strive to assist you at any time with your oven. We would like to discuss further details on how we can help you with your refrigerator, so that we can provide the support you need. Please feel free to get back to us via the following options: 1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150822518, to help our team locate your information when you message us. Have a great day. -John
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number, 1150822518, to help our team locate your information when you message us. Have a great day. -John
Written by a customer while visiting Samsung US