Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
4
Small but convenient
on March 26, 2025
Posted by: AppleSamsungGuy
[This review was collected as part of a promotion.] Had this for about a month. I use it in the basement and needed a small enough refrigerator to fit through the doorway. It is small on the inside and can quickly be filled up if you aren’t mindful in your organizing. I have always used Samsung appliances for the past 8 years and never had any issues. I don’t see any with this one either.
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Bad quality of the material
on May 7, 2025
Posted by: Aline
from Maryland
Material Stanley steel preset bad, very easy to scratch and to make dent.
Pretty big shape but small inside, does not have water filter for the ice maker and they suggest on the purchase to buy a filter and when I realized it does not have a filter was late to return and I lost my money.
I don’t recommend any appliance of this brand.
Pretty big shape but small inside, does not have water filter for the ice maker and they suggest on the purchase to buy a filter and when I realized it does not have a filter was late to return and I lost my money.
I don’t recommend any appliance of this brand.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Samsung Care, May 8, 2025
Hi Aline,
It’s completely understandable to feel frustrated after investing in a product that doesn’t meet your expectations. Let us provide details to help you understand your refrigerator.
This Samsung refrigerator model is a Counter Depth model with a 17.5 cu. Ft. of capacity. 11.7 cu. Ft. for the fridge compartment while 5.8 cu. Ft. for its freezer compartment. Below is a Samsung link to help with organize your items in the refrigerator. The link has hyperlinks that can be visited for additional help.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Samsung Counter Depth refrigerator models that have more than 22 cu. Ft. of capacity are equipped with Samsung water filters.
If there's anything we can do to help with the aesthetic of your refrigerator or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149078142 to help our team pull up your information.
Leo
It’s completely understandable to feel frustrated after investing in a product that doesn’t meet your expectations. Let us provide details to help you understand your refrigerator.
This Samsung refrigerator model is a Counter Depth model with a 17.5 cu. Ft. of capacity. 11.7 cu. Ft. for the fridge compartment while 5.8 cu. Ft. for its freezer compartment. Below is a Samsung link to help with organize your items in the refrigerator. The link has hyperlinks that can be visited for additional help.
Tips for an organized Samsung refrigerator:
https://www.samsung.com/us/support/answer/ANS00084845/
Samsung Counter Depth refrigerator models that have more than 22 cu. Ft. of capacity are equipped with Samsung water filters.
If there's anything we can do to help with the aesthetic of your refrigerator or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1149078142 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
1
Very modern but not durable
on June 24, 2025
Posted by: Jazz
from Brooklyn, Ny
A 7 months or so into use, the fridge stated to have cooling and water leaking issues. I temporarily fixed the cooling issues by resetting the thermostat every few months until the second year of use when the need for resetting became more frequent and finally, the freezer stopped cooling. Samsung did provide the r option of sending a repair technician, but the fees and costs of repair likely are going to be more expensive than buying a new fridge. All my other Samsung products (I bought all my kitchen appliances and washer/dryer with this fridge) are working well, however I am afraid of having the same issue with another small Samsung fridge and I will buy a new fridge from a different manufacturer. Samsung as always did provide great customer service but my fridge’s warranty already expired and not much can be done at this point.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
5
Value
2
Response from Samsung USBy SEA Care, June 25, 2025
We are saddened by the state of your refrigerator, Jazz. We would like to speak with you directly to gain a deeper understanding of your overall experience, discuss alternative options, and address any other concerns you may have.
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1149725161) to help our team locate your information when you message us.
Have a great day.
-John
Please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with the reference number (1149725161) to help our team locate your information when you message us.
Have a great day.
-John
Written by a customer while visiting Samsung US
Customer Rating
4
Lightweight
on July 26, 2025
Posted by: Adry1234
from Houston, Texas
[This review was collected as part of a promotion.] Very lightweight which makes it very easy to clean.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
4
Written by a customer while visiting Samsung US
Customer Rating
5
compact but useful
on August 8, 2025
Posted by: cinJESUS
[This review was collected as part of a promotion.] very useful refrigerator that is good when you do not have a lot of space
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Perfect for my family
on August 8, 2025
Posted by: Akk1
from North Dakota
[This review was collected as part of a promotion.] This fridge is perfect for a family of 3 or less. It is on the smaller capacity size, but has a great set up. I love having the automatic ice machine and the ability to connect to wifi. I have gotten many notices that my kids have left the fridge doors open.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Good refrigerator for price.
on August 8, 2025
Posted by: Carguy76
[This review was collected as part of a promotion.] Good refrigerator cools really fast, clean appearance. Storage is adequate, wish there was more room up top.
Written by a customer while visiting Samsung US
Customer Rating
4
Perfect for what I need
on August 8, 2025
Posted by: ejhowell
from Clarksville, TN
[This review was collected as part of a promotion.] Very nice compact refrigerator that holds a good bit of groceries. I like the look/style and ease of use. It works well for my kitchen area. I've only had it for a few months.
I would recommend this to a friend!
Features
3
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US