Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
5
Roomy
on July 10, 2025
Posted by: Satisfied person
from Ohio
[This review was collected as part of a promotion.] I love my refrigerator! I am 70 years old and it is so nice that I don’t have to bend over to get anything out of the refrigerator. Very roomy inside the refrigerator especially for the milk and orange juice in the door and I have plenty of room in the freezer. I love the countertop depth. It doesn’t stick out in the room.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
3
Fridge with some drawbacks
on April 5, 2026
Posted by: Joe47
I like the sleek lines of the fridge. Has reasonable capacity. Cools food well and seems to be efficient. The only complaint I have about it is that the stainless doors seem to be a little thin and dent easy. Wished it could be reskinned but would have to buy replacement door. Had I known we probably would have not bought this model
Response from Samsung USBy Rachel, Samsung, April 27, 2026
Dear Joe47, we’re glad you shared your thoughts on your Samsung refrigerator, especially its sleek look, solid capacity, cooling performance, and how the door panels hold up day to day.
It’s great to hear its keeping food cold efficiently and fitting your needs, and we also hear you on the stainless door surface feeling easier to dent than you expected, especially when replacing a door would be the only way to refresh the exterior.
Feedback like yours helps us enhance our products and overall customer experience.
We appreciate hearing from you and truly value your business.
Rachel
Samsung Care
It’s great to hear its keeping food cold efficiently and fitting your needs, and we also hear you on the stainless door surface feeling easier to dent than you expected, especially when replacing a door would be the only way to refresh the exterior.
Feedback like yours helps us enhance our products and overall customer experience.
We appreciate hearing from you and truly value your business.
Rachel
Samsung Care
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome fridge
on September 17, 2021
Posted by: Cereal killa
from Caseyville IL
[This review was collected as part of a promotion.] I am very happy with the fridge the only downside is the shelves aren't tall enough
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Small but Stylishly Spacious!
on November 1, 2021
Posted by: AlexGG
from Lafayette, IN
This specific model is the one that fit our small kitchen. Although the sizes are comparatively small, but it has alot of space inside.
I would recommend this to a friend!
Features
4
Performance
4
Design
5
Value
4
Response from Samsung USBy Carrie Galvan, samsungcare, December 28, 2021
Thank you for sharing; we’re so thankful for outstanding customers like you. ^Pat
Written by a customer while visiting Samsung US
Customer Rating
1
Such a waste of money!
on November 3, 2021
Posted by: Jason
from Olive Branch, MS
This brand new refrigerator was purchased on 9/01/2001. I've had to have it serviced on 3 separate occasions. I'm now waiting on a 4th visit.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Trisha, Samsung Care, April 18, 2022
Hi Jason,
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting this link for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413619
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our topmost priority and we are glad that you are using a Samsung product. We apologize for the inconvenience of the refrigerator issues. We will surely notate this feedback for better products and options in the future.
I highly recommend visiting this link for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.samsung.com/us/support/answer/ANS00079481/
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 1144413619
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
5
Great Design !
on November 10, 2021
Posted by: gtinta
from chicopee
[This review was collected as part of a promotion.] I bought it a month a go, and very happy that I found a elegance design refrigerator, that fit my counter top. Is so nice I do not have to bend to get the stuff out of the shelfs!! And love it the bottom drawer... very convenient.. would love it if it had the water drinking line... but it can be avoided easily....
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Carrie Galvan, Samsungcare, February 10, 2022
Hi gtinta! We're so glad to hear you're loving this refrigerator so much. Samsung values your feedback as it helps us continue working to improve the overall experience. Thank you for sharing. ^Jecca
Written by a customer while visiting Samsung US
Customer Rating
2
Delicate! Scratches and NOT fingerprint resistant
on October 12, 2022
Posted by: lgano
We've had this fridge for just over a month. I wipe it daily with a soft cloth because it shows fingerprints every time someone opens the door. I bought the fridge thinking the no-handle design would look sleek, but it just makes it so we have a fridge bordered with fingerprints. We also just put a weak/flimsy magnet on the fridge and it scratched the finish! Don't buy this fridge if you're looking for something durable that will look nice for a while. Did not meet my expectations from Samsung.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
2
Value
2
Response from Samsung USBy Angelica, Samsung Care, October 13, 2022
We appreciate your review of your overall experience with your Samsung refrigerator, lgano. We're here to help.
The below link is the user manual for your model. See page 48 for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
I've also included a video link about cleaning your Samsung refrigerator.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145028168) to help our team pull up your information when you message us.
Thank you!
-Angelica
The below link is the user manual for your model. See page 48 for information about maintaining your appliance.
https://downloadcenter.samsung.com/content/UM/202206/20220613181444083/DA68-04132A-03_EN_MES_CFR.pdf
I've also included a video link about cleaning your Samsung refrigerator.
https://www.youtube.com/watch?v=Gw_NOk1rLAY
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1145028168) to help our team pull up your information when you message us.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Worst fridge ever do not buy!
on December 19, 2022
Posted by: Kay A
from Houston, Texas
[This review was collected as part of a promotion.] Do yourself a favor and research ice make issues with Samsung fridges. There are several class action lawsuits pending. Don’t risk your family’s health!! The fridge will randomly stop cooling, but still display a temp of 34 degrees. Keeping the ice maker permanently off does not solve the problem. Fridge must be completely restarted (using breaker) to get the correct temp readout. Worst part is, it can randomly stop/slow cooling for hours and then start back up, leaving you completely oblivious to the fact that food items inside have started to spoil. Of course all this will start up literally 2-3 months of the 1 year warranty expiring. If you still don’t believe me, look up the countless consumer complaints on CPSC website!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Melardo, Samsung Care, December 23, 2022
Hi Kay A,
We value customers who provide a review on their products. We will assure you that we are here to help.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge, and for the ice maker to operate properly, the water pressure of 30 to 120 psi (206 to 827 kPa) psi is required.
Here are the links:
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145275654), which will help our team pull up your information.
Have a great day.
Melardo
We value customers who provide a review on their products. We will assure you that we are here to help.
To ensure optimal performance, we recommend setting the temperature to 0 °F (-18 °C) for the freezer and 37 °F (3 °C) for the fridge, and for the ice maker to operate properly, the water pressure of 30 to 120 psi (206 to 827 kPa) psi is required.
Here are the links:
Cooling issues with Samsung refrigerator or freezer: https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
What temperature should I set my Samsung refrigerator to?: https://www.samsung.com/us/support/answer/ANS00080450/
Ice maker is not working: https://www.samsung.com/us/support/troubleshooting/TSG01001012/
Ice maker is not working properly: https://www.youtube.com/watch?v=rArwTN_yhCc
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, give them this number (1145275654), which will help our team pull up your information.
Have a great day.
Melardo
Written by a customer while visiting Samsung US