Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
5
Great feature
on March 27, 2024
Posted by: Carlos jr
from Harlingen Texas
Bought and been Happ with it... especially the ice maker being in the freezer.. Me makes filling buckets or small ice bags...less noise
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
32 inch fridge can be hard to find, happy so far
on April 13, 2024
Posted by: Bizzy
from 78666
I’ve had mine for almost 2 years, no problems. I bought mine elsewhere, but thought a review here might be helpful. I’ve been very pleased with the way this fits into my small kitchen space. With one inch behind it, It only stands out 3 inches from my 25 inch counter - this is the thickness of the doors. I have 1 inch of space between the counter and the fridge which is more than enough to fully open the door. A half sheet pan (13x18) will fit. I did not connect the ice maker. I did not connect it to WiFi.
Mine has no handles, but has recesses in the doors instead. One improvement would be to alter these pockets so that they are easier to clean, since the one at the top of the freezer collects crumbs and stuff that is hard to get out of the corners without a q-tip. I use water and a microfiber cloth to clean it regularly. Never have used any special cleaner. The crisper drawer on the left side will open with only the left door open. Both doors must be open to access the right crisper drawer. Only the lowest shelf in the fridge can be adjusted. Mine is in the top position and the height of the space below it is 9.5 inches, which looks like enough to fit a large-ish turkey. Milk cartons and wine go in the door shelves. This is taller than most refrigerators. I am 5’ 5” and have no difficulty seeing and accessing items on the top shelf.
The bottom freezer is ok, with 2 drawers at the top and a large bin below the drawers. Since I did not connect the ice maker that space is used for storage, which helps a lot. The lower bin is spacious, but if it is full you will be digging through stuff. This is standard for bottom freezers, but the payoff is that all your refrigerator space is at eye level. Works for our family of two, and I cook every day. It stays well stocked with veggies, leftovers, and all the usual staples and condiments. I also have a full sized upright freezer so this works for us. Temperature control is excellent. Looks nice.
Mine has no handles, but has recesses in the doors instead. One improvement would be to alter these pockets so that they are easier to clean, since the one at the top of the freezer collects crumbs and stuff that is hard to get out of the corners without a q-tip. I use water and a microfiber cloth to clean it regularly. Never have used any special cleaner. The crisper drawer on the left side will open with only the left door open. Both doors must be open to access the right crisper drawer. Only the lowest shelf in the fridge can be adjusted. Mine is in the top position and the height of the space below it is 9.5 inches, which looks like enough to fit a large-ish turkey. Milk cartons and wine go in the door shelves. This is taller than most refrigerators. I am 5’ 5” and have no difficulty seeing and accessing items on the top shelf.
The bottom freezer is ok, with 2 drawers at the top and a large bin below the drawers. Since I did not connect the ice maker that space is used for storage, which helps a lot. The lower bin is spacious, but if it is full you will be digging through stuff. This is standard for bottom freezers, but the payoff is that all your refrigerator space is at eye level. Works for our family of two, and I cook every day. It stays well stocked with veggies, leftovers, and all the usual staples and condiments. I also have a full sized upright freezer so this works for us. Temperature control is excellent. Looks nice.
I would recommend this to a friend!
Features
5
Performance
5
Design
4
Written by a customer while visiting Samsung US
Customer Rating
5
Very quiet
on April 23, 2024
Posted by: Budd
[This review was collected as part of a promotion.] Excellent refrigerator, have not had any issues. Very quiet, counter depth but still hold a lot of groceries.
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Samsung Refrig
on May 15, 2024
Posted by: Mike
from Venice Fl.
[This review was collected as part of a promotion.] Our new Samsung refrigerator is great! We really enjoy it.
Used daily!
Used daily!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Great features!
on May 19, 2024
Posted by: Tbreeze
from Landing, mi
[This review was collected as part of a promotion.] 2 weeks in, I like the design, enjoy the friendly app reminder to close the fridge. The salesman tricked me, this model doesn't appear to have a filter. So I bought the warranty for nothing unless this doesn't hold up very well. Also it is not fingerprint proof. I've got fingerprints all over.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Cooling issue. C84
on June 7, 2024
Posted by: Caity
Only a few months old and has a cooling issue. It will only show C 84 in the inside panel display for fridge and freezer and will not cool. Disappointed I can’t get in touch with service to help me fix this issue and will have to end up getting a new fridge
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
2
Value
1
Response from Samsung USBy Samsung Care, June 10, 2024
We understand your disappointment about the refrigerator error code, Caity. We're here to help.
Below is a link containing the refrigerator error codes. Browse the guide until the "Any other codes" section for the recommended action when the unit shows an 84C error code. We suggest checking the attached hyperlinks and videos for other helpful tips.
Samsung refrigerator error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147223839) to help our team pull up your information when you message us.
Thank you.
-Angelica
Below is a link containing the refrigerator error codes. Browse the guide until the "Any other codes" section for the recommended action when the unit shows an 84C error code. We suggest checking the attached hyperlinks and videos for other helpful tips.
Samsung refrigerator error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
If you have further questions or inquiries, these are the platforms that you can reach in the future:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
Please provide us with this reference number (1147223839) to help our team pull up your information when you message us.
Thank you.
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on June 20, 2024
Posted by: Fred
from Glendale CA
[This review was collected as part of a promotion.] I am happy with my product very spacious works perfect
I would recommend this to a friend!
Features
5
Performance
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
This was a great buy!!
on June 21, 2024
Posted by: Toolman
from Houston,Texas
[This review was collected as part of a promotion.] We purchased this about 3 weeks ago and we love it. Has more than enough room in the freezer for all my needs as well as the refrigerator portion.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US