Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
1
DO NOT BUY THIS REFRIGERATOR
on August 5, 2022
Posted by: Karen
Cooling in our very expensive, 2-1/2 year old (five months out of warranty) Samsung refrigerator model #rf18a5101sr/aa stopped working, spoiling all food. Bottom line, it's probably the control panel motherboard, which is a known problem with this model. Repair would cost 1/3 the price of a new unit and would be warranted for 90 days!!! DO NOT BUY this unreliable model.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
3
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, August 8, 2022
Hi Karen,
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 66368194
Thank you for choosing Samsung. Have a great day.
-Trisha-
Thank you for sharing your feedback. Your satisfaction is our top priority, and we are glad you are using Samsung products. We apologize for the inconvenience of the refrigerator not cooling. We understand it is essential to have a working refrigerator to help food stay fresh longer. We will surely notate this feedback for better products and services in the future.
For future reference, I highly recommend visiting these links for basic troubleshooting steps:
https://www.samsung.com/us/support/search/?query=refigerator&referrerPageUrl=https://www.samsung.com/us/support/
Cooling issues with the refrigerator or freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/
You may check this link for future reference to reduce unnecessary repairs over the refrigerator's lifetime.
https://www.youtube.com/watch?v=vWp2bnE3uhQ
If repair is needed, please take note of your warranty coverage:
https://www.samsung.com/us/support/service/warranty/RF18A5101SR/AA
If assistance is needed, please reach us with the following options to further assist you:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Reference Ticket number: 66368194
Thank you for choosing Samsung. Have a great day.
-Trisha-
Written by a customer while visiting Samsung US
Customer Rating
1
Worked well for a few days
on August 31, 2022
Posted by: Rigo
bought this refrigerator because it was perfect depth for condominium. stopped cooling a couple days later. powered off and plugged back in, worked well for about 10 days and stopped cooling again. this randomly occurs and happens about 4 times a month so i have to catch it before it spoils my food. had service technician come out, but he's never heard of this happening and left without resolution. going to reach out again and see if we can get this issue resolved.
No, I would not recommend this to a friend.
Features
5
Performance
4
Design
5
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, August 31, 2022
Hi Rigo,
Thank you for bringing this to our attention. I see you have some concerns with the fridge turning off on its own. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer.
There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. You can get your refrigerator back to working by checking a few things around your home, like the circuit breaker.
The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/.
If the fridge is turned on but is not cooling, here is a link to help you out.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for bringing this to our attention. I see you have some concerns with the fridge turning off on its own. I sincerely apologize for the inconvenience this has caused you. Please know that we value your observation. We will continue improving the quality of the products and services we offer.
There are a few ways to tell if your refrigerator has a power issue, such as if the lights suddenly do not turn on or if the interior feels warm. You can get your refrigerator back to working by checking a few things around your home, like the circuit breaker.
The refrigerator has no power https://www.samsung.com/us/support/troubleshooting/TSG01109708/.
If the fridge is turned on but is not cooling, here is a link to help you out.
Cooling issues with Samsung refrigerator https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Written by a customer while visiting Samsung US
Customer Rating
3
Unique having no door handles
on September 27, 2022
Posted by: Ash ash
from Byram, MS
i have enjoyed my refrigerator thus far however i do have several issues with my freezer. the icemaker drops ice at the back of the freezer, completely avoiding the ice tray and the freezer is smaller than i expected. i’m single with no kids so one would think that i do not need to big of a freezer. but this freezer is still too small with it being just me. also the freezer door does not ipem wide enough.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
1
Value
2
Response from Samsung USBy Carrie Galvan, SEA Care, September 28, 2022
Hi Ash ash,
Thank you for taking the time to leave this review.
We understand that you have some concerns with the fridge.
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Thank you for taking the time to leave this review.
We understand that you have some concerns with the fridge.
Samsung's ice makers are designed to stop when they're full. There are two methods for this: an optical sensor or a mechanical arm, which detects when ice has piled high enough. If your ice maker won't stop making ice, it means ice is not piling high enough to reach the sensor or arm, typically because the ice bucket is not in the proper position.
Samsung ice maker makes too much ice https://www.samsung.com/us/support/troubleshooting/TSG01203469/
I highly recommend visiting this link for the reference guide:
Test or reset your Samsung ice maker https://www.samsung.com/us/support/troubleshooting/TSG01207806/
How to maintain the ice maker
https://www.youtube.com/watch?v=EsbHtpc1ak4
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/Samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.Samsung.com/t5/Samsung-Community/ct-p/us
Have a great day.
^Charles
Response from Samsung USBy Angelica, Samsung Care, September 27, 2022
Hello Ash ash,
We appreciate your review of your overall experience with the ice maker and freezer of this Samsung refrigerator, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator's ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144969149) to help our team pull up your information.
Thank you!
-Angelica
We appreciate your review of your overall experience with the ice maker and freezer of this Samsung refrigerator, and we'll be glad to look into this for you.
Here is a link to the troubleshooting steps to try when your Samsung refrigerator's ice maker makes too much ice.
https://www.samsung.com/us/support/troubleshooting/TSG01203469/
For other concerns, do not hesitate to contact our Support Channels below to speak with a live representative.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide them with this number (1144969149) to help our team pull up your information.
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Nice look, unacceptably poor electronics.
on October 14, 2022
Posted by: ttunj
from New Jersey
Update from an earlier review.*
Wanted to like this unit. But it is unacceptable that every time there is no electricity for any reason for a moment, unless I manage to both catch this and joggle it into restarting it just sits there. There is no excuse for such a poor design.
*Review titled "Lemon". This unit had a problem originally-Samsung service came ahead of schedule and dealt with it quite well. But this is now the THIRD time we've had to throw out the contents of the refrigerator because it would not restart after a momentary power loss.
Wanted to like this unit. But it is unacceptable that every time there is no electricity for any reason for a moment, unless I manage to both catch this and joggle it into restarting it just sits there. There is no excuse for such a poor design.
*Review titled "Lemon". This unit had a problem originally-Samsung service came ahead of schedule and dealt with it quite well. But this is now the THIRD time we've had to throw out the contents of the refrigerator because it would not restart after a momentary power loss.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, October 17, 2022
Hi ttunj,
Thank you for sharing your experience with the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
^Rainly
Thank you for sharing your experience with the Samsung refrigerator. We appreciate all observation that helps us understand how to improve our products and services.
We like to inquire further about your concern with your appliance.
If you could please reach out to us directly on the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
Thank you for choosing Samsung, and have a great day!
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Already stopped working after 10 months
on June 15, 2023
Posted by: M_J_B
from Glendora, NJ
[This review was collected as part of a promotion.] I bought not even a year ago and it stopped working twice. We had to throw all our food away and lost tons of money in the process. The freezer randomly stops making ice. Also the outside dents easily and has lots of dents in it after not even a year. I’ve never had a fridge do that before. Way too expensive for the quality.
No, I would not recommend this to a friend.
Features
2
Performance
1
Design
1
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, June 16, 2023
Hello there,
Let's go ahead and make sure that your refrigerator is in tip-top shape.
Please see the link below to understand your refrigerator's operation and ensure it stays cold.
Kindly click on the link and watch the full YouTube video and check the hyperlinks to help rectify the cooling issue of the freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance with the refrigerator, Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
Have a great day,
-Ernest-
Let's go ahead and make sure that your refrigerator is in tip-top shape.
Please see the link below to understand your refrigerator's operation and ensure it stays cold.
Kindly click on the link and watch the full YouTube video and check the hyperlinks to help rectify the cooling issue of the freezer:
https://www.samsung.com/us/support/troubleshooting/TSG01001027/#refrigerator-or-freezer-is-not-cooling-at-all
Should you need more assistance with the refrigerator, Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Don’t buy
on August 15, 2023
Posted by: Sad Marsh
from Reno Nv
I’m so upset with this refrigerator bought it eight months ago and it’s already turned off twice and had to reset twice. Lost lots of food. Food cost way too much right now to be worried about your fridge turning off. How are you supposed to recommend a refrigerator that doesn’t work?
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Rainly, Samsung Care, August 17, 2023
Greetings,
We can imagine how this experience affects you. We are here to help.
I have shared a link below where you can check the steps if the refrigerator has no power or turns off during usage.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146163467, which will help our team pull up your information.
^Rainly
We can imagine how this experience affects you. We are here to help.
I have shared a link below where you can check the steps if the refrigerator has no power or turns off during usage.
https://www.samsung.com/us/support/troubleshooting/TSG01109708/
Please feel free to reach us via the following options below, as we look forward to assisting you in the best possible way.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146163467, which will help our team pull up your information.
^Rainly
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy this refrigerator!
on August 18, 2023
Posted by: Mar2
from Wilmette, Il
I purchased this refrigerator on April 12 and it stopped working July 15. Three scheduled appointments have been canceled. It is now August 18. I have lost over $300 worth of food and have had to purchase ice and coolers while waiting for repairs. I would give this product zero stars if possible. Total waste of hard-earned mone and major inconvenience.
No, I would not recommend this to a friend.
Value
1
Response from Samsung USBy Ernest, Customer care, August 22, 2023
Hi there,
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146184129) to help our team pull up your information.
Have a great day,
-Ernest-
We would love to assist you with your appliance. Kindly provide us with more details about the refrigerator.
Please feel free to get back to us via the following options:
1. Samsung: Community smsng.us/Samsung-Community
2. Facebook: smsng.us/Facebook-Messenger
3. Twitter: smsng.us/Twitter-Messages
When you message us, please provide us with this reference number (1146184129) to help our team pull up your information.
Have a great day,
-Ernest-
Written by a customer while visiting Samsung US
Customer Rating
1
Fridge too unreliable for use in an RV
on September 22, 2023
Posted by: jallis
from santa cruz CA
[This review was collected as part of a promotion.] unit has barely any time on it and it threw a 81C error. cant get it to clear. Getting service was extremely difficult and to-date have not gotten service to fix it due to Samsung's very inefficient service.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
2
Value
1
Response from Samsung USBy Chrystel, SEA Care, September 26, 2023
We totally understand what you're dealing with, and we'd love to help you with this, Jallis.
I have shared the guide below that offers suggestions for steps to take when the fridge displays an error code. Also, kindly watch the YouTube video for additional information.
Samsung refrigerator error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146331512, to help our team pull up your information.
Have a great day!
^Chrystel
I have shared the guide below that offers suggestions for steps to take when the fridge displays an error code. Also, kindly watch the YouTube video for additional information.
Samsung refrigerator error codes:
https://www.samsung.com/us/support/troubleshooting/TSG01003409/
Should you need more assistance, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
When you message us, please provide us with this reference number 1146331512, to help our team pull up your information.
Have a great day!
^Chrystel
Written by a customer while visiting Samsung US