Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
5
Great
on October 9, 2025
Posted by: Great
from Pennsylvania
[This review was collected as part of a promotion.] Great ????????????????????????????????????????????
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Interesting
on January 26, 2026
Posted by: Alice in wonderland
from Florida
[This review was collected as part of a promotion.] While my new smart refrigerator keeps perfect temperatures. I was chatting with assistance to find out what temperature I need to leave my refrigerator on when we go away for a few months. In addition, I needed some guidance and how to shut off the ice maker. All the answers to these two questions and more were available on the app.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Dumb Fridge Please
on June 6, 2021
Posted by: Andy
from Providence, RI
we've had this fridge for about a month and everything has been fine. last week we replaced our internet router and then the next day i realized that everything in the freezer had defrosted. i didn't know what was happening. i reconnected the fridge to the wifi. the app said that everything was fine. the temperatures were reporting as correct but clearly they weren't. after panicking and getting everything still edible out to my neighbors i turned the fridge off for 20 minutes. when i turned it back on the temperature reading was correct and the fridge and freezer started to cool down properly. this is so stupid. the smart fridge crashed and defrosted my freezer just because it lost the internet!! this needs a software update. not good enough samsung.
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
1
Value
1
Response from Samsung USBy Pat, Samsung Care, June 8, 2021
That is odd. I can see why you are complexed with this matter. The fridge shouldn't stop cooling after being disconnected from Wi-Fi. Expescaily one that isn't a Family Hub. We would have to investigate this issue to better assist you. Please, at your best convenience, reach out to us by using the information below. Thank you for taking the time to share this with us.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143392892
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
Use this ticket number: 1143392892
Written by a customer while visiting Samsung US
Customer Rating
1
Do not buy
on June 13, 2021
Posted by: Mark L
from Kokomo, IN
Worked for five days and then quit working properly. Otherwise it's a great refrigerator.
No, I would not recommend this to a friend.
Features
3
Performance
1
Design
4
Value
1
Response from Samsung USBy Pat, Samsung Care, June 20, 2021
I love the optimism! But, seriously; If you are not happy with the fridge. We would want to do everything that we could to help resolve your concern. For assistance, please reach out to our Social Media team using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143439875
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143439875
Written by a customer while visiting Samsung US
Customer Rating
1
Stops working all the time!
on May 11, 2023
Posted by: Property Manager
from Los Angeles, CA
I manage a new apartment building in Los Angeles that has over 1,000 units. Unfortunately, this is the fridge they chose to install. We have had sooooo many residents call about their fridge not working. We are resetting fridges almost daily and paying for residents' groceries. This is NOT an incentivized review!
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
2
Value
1
Response from Samsung USBy Carrie Galvan, SEA Care, May 12, 2023
We want to learn more about what occurs with your refrigerator, and we'll be glad to help!
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
You may contact us via our Support Channels below to speak with a live representative to better assist you.
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.commuity.samsung.com/t5/Samsung-Community/ct-p/us
4. Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
Thank you!
-Angelica
Written by a customer while visiting Samsung US
Customer Rating
1
Bins and drawer breakage
on December 1, 2025
Posted by: CynC
from Elizabethtown, NC
We bought this 3-door French refrigerator and after 3 years 4 out of 6 door bins broke into pieces. In addition, the top freezer drawer broke on the corner. I hope that Samsung will stand by their product and replace these broken parts free of cost. We will see..
No, I would not recommend this to a friend.
Features
1
Performance
5
Design
1
Value
2
Response from Samsung USBy Samsung Care, December 3, 2025
Hi Cyn C,
We understand how disappointing it must be to see multiple components of your refrigerator break after just a few years of use. We’d like to provide some context on this.
Over time, the plastic and acrylic parts in your refrigerator, such as shelves, door bins, and drawers, may gradually become brittle or develop cracks. This can occur due to normal aging of the materials, temperature changes from regular cooling cycles, exposure to household cleaning products or acidic foods, and the weight of stored items. These changes are a natural part of long-term use and are not considered a defect.
I have shared the website of our authorized distributor for parts and accessories, where you can check on available compatible replacements:
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151481728 to help our team pull up your information.
Leo
We understand how disappointing it must be to see multiple components of your refrigerator break after just a few years of use. We’d like to provide some context on this.
Over time, the plastic and acrylic parts in your refrigerator, such as shelves, door bins, and drawers, may gradually become brittle or develop cracks. This can occur due to normal aging of the materials, temperature changes from regular cooling cycles, exposure to household cleaning products or acidic foods, and the weight of stored items. These changes are a natural part of long-term use and are not considered a defect.
I have shared the website of our authorized distributor for parts and accessories, where you can check on available compatible replacements:
Samsung Parts:
https://samsungparts.com/pages/supports
If there's anything we can do to help or if you'd like to discuss your experience further, please feel free to get back to us via the following options:
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
3. Samsung Community: https://us.community.samsung.com/t5/Samsung-Community/ct-p/us
4. Phone Customer Care: 1-800-726-7864 (1-800-SAMSUNG)
When you message us, please provide us with this reference number 1151481728 to help our team pull up your information.
Leo
Written by a customer while visiting Samsung US
Customer Rating
5
Small package, big impression!
on May 9, 2021
Posted by: Anonymous
from Mandeville
Gender:Female
[This review was collected as part of a promotion.] I was worried about the smaller size- this is a 17.5 cubic foot fridge, but once I saw this in person, I was blown away by the genius behind it!
First of all, this fridge is gorgeous. Sleek, clean and modern design makes this fridge the perfect upgrade for any kitchen. The counter-depth fit and the handle-less design save a ton of room.
The use of space is almost magical and seems to hold just as much as much larger size fridges.
With smart technology, this can be adjusted via phone or other compatible devices, like my alexa!
There are plenty of storage areas that organize and store everything. I love the double row freezer section and large bin of ice. There is also twin cooling, which make sure that everything is perfectly cooled at all times. The touch button temperature settings are inside the fridge, which is super easy to adjust and see.
I am so impressed with this fridge and the best part of all? It is finger print resistant!
This is quite an impressive design, durable, tough and so user friendly!
First of all, this fridge is gorgeous. Sleek, clean and modern design makes this fridge the perfect upgrade for any kitchen. The counter-depth fit and the handle-less design save a ton of room.
The use of space is almost magical and seems to hold just as much as much larger size fridges.
With smart technology, this can be adjusted via phone or other compatible devices, like my alexa!
There are plenty of storage areas that organize and store everything. I love the double row freezer section and large bin of ice. There is also twin cooling, which make sure that everything is perfectly cooled at all times. The touch button temperature settings are inside the fridge, which is super easy to adjust and see.
I am so impressed with this fridge and the best part of all? It is finger print resistant!
This is quite an impressive design, durable, tough and so user friendly!
Written by a customer while visiting The Insiders
Customer Rating
5
Best so far
on January 17, 2022
Posted by: Lu Woo
from Texas
[This review was collected as part of a promotion.] I bought this refrigerator 9months ago, and haven't had not 1 problem. Love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US