Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
5
Nice system
on July 13, 2021
Posted by: Sweetie
from Pensacola FL
[This review was collected as part of a promotion.] It is a great refrigerator and seems to be working fine. I'm glad I bought a counter depth one so it doesn't stick out far.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
4
Written by a customer while visiting Samsung US
Customer Rating
4
Smaller but great
on August 20, 2021
Posted by: Lilgrlrun
from West covina
Gender:Female
[This review was collected as part of a promotion.] We received this refrigerator it was smaller than our old one. We are only a family of 3 so it works for us. They design front is nice and sleek. Inside open up the two french doors beautiful . This has a good amount of space. The refrigerator notifies you if you left a door open for fridge or freezer. Since I have 10 year old who constantly goes in and put for snacks and has the tendency to leave the door open. The ice maker is great but, can drop ice on our floor when not full. I love that it is easy to clean. I also like that they freezer has a top drawer inside for quick easy items. I love the no handle look on this refrigerator modern you open it up by grabbing from the bottom instead of the insides.
Response from The InsidersBy Pat, Samsung Care, September 1, 2021
You bring up some important details about the fridge. Thanks for leaving your feedback. ^Pat
Written by a customer while visiting The Insiders
Customer Rating
3
Samsung
on September 3, 2021
Posted by: Henri
from New York
i am very pleased with the french door i purchased.
it us not manufactured well. the display control
panel did not work and has been replaced and niw all the refrigerator does is make a clicking noise all day. i looked and it is manufactured in thailand. they assembly plant is certainly not producing a quality product. i was told it was made in south korea. unfortunately, i was unable to buy whirlpool or kitchen aid due to space restrictions, which are american made. i did not want to renovate just for a refrigerator.
it us not manufactured well. the display control
panel did not work and has been replaced and niw all the refrigerator does is make a clicking noise all day. i looked and it is manufactured in thailand. they assembly plant is certainly not producing a quality product. i was told it was made in south korea. unfortunately, i was unable to buy whirlpool or kitchen aid due to space restrictions, which are american made. i did not want to renovate just for a refrigerator.
No, I would not recommend this to a friend.
Features
4
Performance
1
Design
5
Value
3
Response from Samsung USBy Pat, Samsung Care, September 6, 2021
I understand you do not like the quality and the display control of the unit. Thank you for bringing this to our attention. If you would like us to look into this. Please reach out to us by using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143675201
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143675201
Written by a customer while visiting Samsung US
Customer Rating
5
Great Refrigerator
on September 15, 2021
Posted by: Amelia
from Loudonville
we ordered this refrigerator to fit in our 5th wheel. it fits perfectly and gives us so much more space! love it!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Response from Samsung USBy Pat, Samsung Care, September 17, 2021
Thank you for sharing! ^Pat
Written by a customer while visiting Samsung US
Customer Rating
4
Great counter depth fridge
on September 17, 2021
Posted by: DkSATX
from San Antonio, TX
[This review was collected as part of a promotion.] Bought this fridge in July. We wanted a counter depth fridge with ice maker. I liked this french door fridge doesn’t have handles. It’s one less thing to smudge. Also the shelves go straight across, so it’s easy to stow away large platters. The shelves don’t have many positions, which could be improved on, but it’s overall a really good options for people who don’t want an ice maker to take up space in the door or main fridge area. The doors hold plenty of space too. The ice maker is loud and the noise can be jarring.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
1
Poor
on September 17, 2021
Posted by: Ughhh
[This review was collected as part of a promotion.] Don’t waste you money! My freezer went out a week after purchasing Oh and now over a month later they decide it can’t be fixed
No, I would not recommend this to a friend.
Features
1
Performance
1
Design
3
Value
1
Response from Samsung USBy Pat, Samsung Care, September 20, 2021
I can only imagine what you are going through right now with your refrigerator. After going over your information looks like we are still assisting you. If you have any questions about the process, please feel free to contact us using the information below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143719641
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143719641
Written by a customer while visiting Samsung US
Customer Rating
5
Great features
on September 17, 2021
Posted by: Home sweet kitchen
from Bloomfield, NJ
[This review was collected as part of a promotion.] We are super happy with it … is exactly what we were looking for.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Very efficient
on September 17, 2021
Posted by: damtz66
from St. Paul MN
[This review was collected as part of a promotion.] I bought this 6 weeks ago and it has been great. Works perfectly, looks great, and the size was perfect.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US