Customer reviews from Samsung US
Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Average customer rating
4.2
(384 Reviews)
Rating breakdown 384 reviews
5 Stars
228
4 Stars
81
3 Stars
22
2 Stars
11
1 Star
42
80%of customers recommend this product.
(
256 out of
319)
Customer Reviews for Samsung - 17.5 CuFt French Door Refrigerator in Matte Steel with Twin Cooling Plus - Black
Customer Rating
5
Perfect for my space
on June 28, 2021
Posted by: Tntara
from Rogersville, Tn
[This review was collected as part of a promotion.] I’ve had this fridge for a couple of weeks now. I was very limited on selection due to the space I had available. I was worried about having enough room inside the fridge since I had to go with counterdepth. No worries necessary. The fridge is plenty roomy and the freezer is fine too. Having the ice maker in the freezer is a nice bonus. This is my second Samsung refrigerator and even though I was warned about issues with their refrigerators, I’ve had no problems and would definitely recommend. My other Samsung fridge has the ice maker in the door and the extra fridge slide out drawer. I’ve owned it for a little over a year.
My only issue is fingerprints! This is the first stainless steel I’ve had and it’s a daily struggle. The black stainless (last years purchase) doesn’t show prints nearly as bad.
My only issue is fingerprints! This is the first stainless steel I’ve had and it’s a daily struggle. The black stainless (last years purchase) doesn’t show prints nearly as bad.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
5
Awesome refrigerator!
on June 28, 2021
Posted by: Danny
from Houma, LA
[This review was collected as part of a promotion.] Bought this refrigerator, and am very happy with my purchase!
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
We like the how slim this refrigerator is.
on June 28, 2021
Posted by: Mgcmike4u
from Pearl, MS
[This review was collected as part of a promotion.] Bought this about 2 months ago and are happy with our purchase
I would recommend this to a friend!
Features
4
Performance
4
Design
4
Value
3
Written by a customer while visiting Samsung US
Customer Rating
4
It's adequate
on June 28, 2021
Posted by: TinyKitchen
[This review was collected as part of a promotion.] This was an emergency purchase for a small space and suits that purpose adequately. 18 cu. ft. is pretty small and it doesn't seem super efficient, like there aren't half-shelves for large items or many choices to reconfigure the space. The doors close awkwardly and need a pretty good push. But it keeps my food cold and fits in the space.
I would recommend this to a friend!
Features
4
Performance
5
Design
4
Value
5
Written by a customer while visiting Samsung US
Customer Rating
2
Too early to tell
on June 28, 2021
Posted by: slick
[This review was collected as part of a promotion.] Bought this refrigerator to replace a bottom freezer Samsung. Loud popping occurs, which the previous one did as well. I intend to follow up with Samsung, to see if a repair is possible.
No, I would not recommend this to a friend.
Features
3
Performance
3
Design
3
Value
3
Response from Samsung USBy Pat, Samsung Care, June 29, 2021
Thank you for taking the time to inform us of your experience with your refrigerator. I know this must be a headache for you to deal with. But, we are here to help. If the unit is still making loud popping noises, try taking a look at the troubleshooting steps in the link here: https://www.samsung.com/us/support/troubleshooting/TSG01001032/. If this doesn't help, please reach out to our Social Media team using the link below. ^Pat
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143474453
1. Facebook Messenger: http://m.me/samsungsupport
2. Twitter: https://twitter.com/messages/compose?recipient_id=18768513
This is your ticket number: 1143474453
Written by a customer while visiting Samsung US
Customer Rating
5
Like the freezer on the bottom. Large upper fridge
on June 28, 2021
Posted by: Little grammy
from Cambridge mn
[This review was collected as part of a promotion.] We needed to replace our second refrigerator and this one checked all the “need” boxes.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Overall, I'm very happy with this purchase.
on June 28, 2021
Posted by: Jason
from Metuchen, NJ
[This review was collected as part of a promotion.] Due to limited space, this fridge was just what I needed. It's surprisingly spacious for the size. I did have some issues such as the item being backordered, the original unit arriving damaged, the replacement being backordered, and having issues setting up the original SmartThings connection. That said, customer service was very helpful with resolving all of my issues.
I would recommend this to a friend!
Features
5
Performance
5
Design
5
Value
5
Written by a customer while visiting Samsung US
Customer Rating
4
Ice build up on freezer
on June 28, 2021
Posted by: Barb
from Mass
[This review was collected as part of a promotion.] Freezer has ice build up on the inside compartment shelves.
Don't think this is suppose to do this.
Don't think this is suppose to do this.
I would recommend this to a friend!
Features
5
Performance
2
Design
5
Value
5
Written by a customer while visiting Samsung US