Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Posted by: Unfortunate fit
from SB County, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] My husband has used a Tempurpedic pillow for 20 years. I bought him a new one at Christmas and thought the large was his perfect replacement. I was wrong. His previous one was smaller. He is 5'11 and I assumed the large would fit but it has left him with neck & back pain. When I bought the pillow I saw there was a 90 day money back guarantee but missed the note below that said pillows were excluded. As 20 year owners of a Tempurpedic pillow and mattress, we have not had a good experience with the large size pillow, only because the size is not right. The quality is excellent but our review is three stars because the pillow is not the right fit, causes pain and it can not be exchanged.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
No returns on unopened items
on January 15, 2024
Posted by: Unhappy Sleeper
from USA
Pillows are hard to size right and for this price point I would expect some ability to return unopened pillows that do not fit
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Cj
from McHenry Illinois
Verified Purchase:Yes
[This review was collected as part of a promotion.] I use the pillow when my neck hurts and I have a bad headache. It also helps my shoulder pain. It really helps alleviate the problems I'm having!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Back sleeper (most of the time)
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] For those sleeping on your back AND your side choosing the correct size can be confusing and costly. We ordered Tempur-Neck pillow size medium and after 2 nights came to the conclusion that we should have bought small. When I contacted Tempur pedic to exchange them they informed me that because they had been used, they could not be exchanged. We had been using Tempur pillow for many years so new that with the correct size we would like them so decided to buy small pillow. So, if in doubt about which size to buy, go to a store and don't buy online. 5 stars for the pillow - 1 stars for the exchange/return policy
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Snorer
from Boston,MA
Verified Purchase:Yes
[This review was collected as part of a promotion.] The material and product itself is great. My dislike is that the material is just still too firm for my liking. My head doesn't weigh enough to sink into the pillow.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Nothing like my old tempurpedic neck pillow.
on January 14, 2024
Posted by: Tk
from Buda, tx
Its too firm and the cover is not soft. Its also not memory foam, I want a refund.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Another Happy Sleeper
from Vermont
Verified Purchase:Yes
[This review was collected as part of a promotion.] I love my Tempur-Pedic neck pillow. With two fused discs in my neck, I have a hard time using other pillows that leave me with a sore neck and numbness. It can take time to get used to the pillow as it is so different from standard pillows, but it is so worth it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Terrible Pillow
on January 13, 2024
Posted by: Chiropractor
from Florida
I am a chiropractor and this product is awful. I had high hopes due to the promised quality. It brings the head far too far forward and is far too firm and unsupportive for side sleeping. This product caused neck discomfort I've never had. Went back to much cheaper pillows. TERRIBLE PRODUCT. DO NOT BUY. I will never recommend them. Keep in mind the fine print states you cannot return this, while simultaneously saying they 100% stand behind their product.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com