Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Customer Rating
2
Bad night of sleep, too firm
on May 30, 2024
Posted by: Sorer than I started
from Boise, ID
Verified Purchase:No
I expected it to be like a firm mattress for my head and neck, knowing from other reviews that it wasn't particularly soft. After sleeping with it, I've realized it is WAY too firm for my comfort. I woke up in the middle of the night (which I never do) feeling like it had been pressing on my esophagus, and a large portion of my spine (neck and upper back) felt very uncomfortable. It is beyond getting used to. I'm better off buying a pillow that has a sleep-trial, which Tempur-Pedic does not offer for pillows.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worst mattress and pillows ever
on May 27, 2024
Posted by: ?????
from Norwalk CT
Verified Purchase:No
Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: RoRo
from San Francisco
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used these pillows for 25 yrs. I have severe neck/disk injuries and these pillows save me and my sanity by supporting me and allowing pain relief and support. I will use til I leave this planet. Tempurpedic please keep making these and beds! Thank you!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Less pain
from Wellsburg Iowa
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillow is helping me sleep soundly and I wake up in the morning with a lot less pain in my next and shoulders. The pillows arrived early and the quality is very good.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
It's too small for me
on May 26, 2024
Posted by: Disappointed
from Katy
Verified Purchase:No
I received the standard size and it's wayyy smaller than I expected. I wanted to exchange to a bigger size and they refused. What a bad customer service. Be careful before you buy it please!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sweet dreamer
from Waynesboro, Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I discovered this pillow thirty years ago or more and have replaced the original with an ever-reliable duplicate ever since. I lie down, turn on my side and put my head down. My neck finds the gentle rise that supports it perfectly and my head finds the valley that lies waiting for it. It feels as if it knows me. Worries and concerns leave my head and run down the channel behind the back of my head. My whole body relaxes, my shoulders on the mattress where they belong, my arms stretched out before me. With an appreciative sigh, I simply go to sleep. Even as my head begins to touch the pillow, I say to myself, "Good night." A very different scenario than when I used to toss and pound my lumpy stuffed pillow into submission before it would let me sleep.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Good for one option or the other but not both
on May 25, 2024
Posted by: Still Seeking Sleep
from Los Angeles
Verified Purchase:No
As a side sleeper the pillow is perfect. Right height, firm support. However for the times when I flip to my back the foam doesn't have enough give and screws up the quality of sleep and my neck when laying flat. I wanted to love this pillow but I won't recommend it. I'm searching for something else.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sleeper on Cloud Nine
from Cincinnati, OH
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have been struggling to find find the right pillow density and shape. I did yet another online search, finding this pillow which seemed to encompass all the characteristics I wanted. I was intrigued! I purchased it, and have no regrets! My sleep has only continued to improve! I needed its dual neck support options, and its firmness with comfort. Thank you so much!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com