Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Posted by: Measurements
from Dallas TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I followed the instructions for how to measure the length of my shoulder from my neck, and according to that I should order a large pillow. It's most definitely not the correct size. When my neck touches pillow, my head does not make contact so all the pressure is on my neck. Maybe a different size would work but they don't exchange so I'm stuck with an expensive pillow I'm unable to use.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Don't buy before trying in-store
on April 3, 2024
Posted by: Unhappy
from Oregon
Verified Purchase:No
I am a side sleeper. I like taller, firmer pillows, with good support so I thought this one would be a good fit. I measured myself according to the size chart, and my shoulder measurement was 7"-- so, side sleeper above 6", so I got the large. I received the package and lay down briefly on the pillow with the pillow still in the plastic packaging. I could tell it wasn't going to work, and wrote the company to inquire about a return because I hadn't opened the pillow packaging. They denied the request, citing they "are a zero waste company" (hard to understand given the pillow arrives wrapped in plastic). So even though I measured correctly and according to their chart I ordered the right size, the pillow was not a good fit and now I'm stuck with a very expensive pillow I really don't like. I would not recommend ordering online unless you have tried and sized the pillow first in person. Now to review the pillow: For me sleeping on my side, the large bulge hits my jaw while the top of my head hits the depression in the pillow. This torques my head much further out of alignment than a regular pillow would, making my head cock to one side. The foam is firm enough that the large bulge doesn't collapse sufficiently to allow comfortable side sleeping posture. I'm a large male and have a regular size head for my body, so it's not like I have a tiny light head that can't push the foam down. Look at the profile of the pillow and imagine how that would be a good side sleeper support--the top of your head is going to tip down and push your head/spine out of alignment. Maybe you're a back sleeper, which is what this pillow is really meant for. How is your shoulder broadness going to predict the height of the large bulge that's going to work for your anatomy? That's more a factor of your neck length and how far forward you like your head to be while you sleep. Try this pillow in person first. Do not order from the website.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Painful Product - not worth the price
on May 6, 2024
Posted by: Stiff Neck
from Chicago, IL
Verified Purchase:No
Wrong size was ordered and was left with a painful/stiff neck. Tempur does not offer any exchanges, even within the 90 day window. "Every product includes a warranty to protect your investment"- useless guarantee.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: namrogetak
from Washington, DC
Verified Purchase:Yes
[This review was collected as part of a promotion.] Same high quality support as my previous set. Was pleased to rebuy these pillows!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Rock hard with a terrible return policy
on May 4, 2024
Posted by: Lydia
from Portland, OR
Verified Purchase:No
This new version of the pillow is NOT like their old version AT ALL. I've tried to break in the foam on and off many times before giving up. The foam doesn't give at all and it is like sleeping on a curb. I had bought it for my whole family and we've all experienced the same thing. It's crazy to still choose Tempur pedic when there are SO many other comparable products on the market nowadays that offer a trial and return especially if the product is unused. I had never before been unable to return an unused product. I had questioned the hardness of the pillows when they first arrived still in their packaging but decided to give it a try due to Tempur pedic's strict no return policy. It was even hard to find the place to leave this review. I would not recommend these pillows (nor the company).
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Susie
from Carthage Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have used tempurpedic pillow for years....a neck pillow....and have loved it! The pillow I bought this time is very hard, non flexible, and the cover is slick. Not a soft cover like the previous ones I've had. I do not like it at all and cannot use it because instead of helping my neck, it causes neck pain. Not happy!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: HappySleeper
from Miami, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Pillow feels a little weird but worked out well for me. It reduced my snoring and helps to keep the head in line with rest of the body
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: HappySleeper
from Miami, FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] Bought this pillow for my wife but it didnt work out for her - its too big for her neck
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com