Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Customer Rating
1
No Neck Relief at All
on November 16, 2023
Posted by: Pain in the neck
from Madison, Wi
Verified Purchase:No
I tried for two weeks and no improvement with neck and shoulder stiffness. This pillow is VERY firm and does not contour around the neck. REMINDER- ALL SALES FINAL NO RETURNS SO DONT BOTHER. Not like their mattresses.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Smaller pillow than in the past, higher price.
on November 15, 2023
Posted by: Disappointed
from Indiana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Purchased a new "large" pillow and was shocked when I opened the box and saw one at least 1/3rd smaller than the same exact pillow I ordered 5 years ago. And the price was higher. I tried to work with customer service and they were less than helpful, only saying "that is the correct item@ and not answering questions on the size difference for the exact same pillow. Very disappointed here, Tempur-Pedic!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
TINY, TRAVEL SIZED, DO NOT BUY EXPECTING A REGULAR PILLOW
on November 15, 2023
Posted by: TossingNTurning
from Los Angeles, CA
Verified Purchase:No
This is a travel-size pillow AT BEST. I received this for my boyfriend after looking high and low for a curved pillow and a comfortable solution for his size. The pillow is 20" wide... for all sizes apparently. I was sure we got the wrong size. I didn't open it or anything called and asked if they could at least exchange. Nothing. Super disappointed only begins to describe it.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sleeptime
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] What's a Good night sleep worth ?! Get one already. And have a restful sleep.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Zzzzz
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] What's a good night's sleep worth ?! Get one already. It's worth it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: TMJ-Relieved
from Albuquerque, NM
Verified Purchase:Yes
[This review was collected as part of a promotion.] I suffer from bad TMJ and was researching paths to relief. Stumbled across an article mentioning the impact your pillow can have on TMJ. The tempurpedic contour came highly recommended for this condition. I felt relief the first night I used it and will never use another pillow again.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5
LOVE THIS PILLOW
on November 14, 2023
Posted by: Barb
from North Texas
Verified Purchase:No
Amazing comfort, great quality and 5 STAR customer service
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Tiny, uncomfortable pillow. Steer clear of it!
on November 13, 2023
Posted by: Unhappy customer
from Wisconsin
Verified Purchase:No
If I could give this product and their customer service a minus star review I would! This pillow is tiny, 3/4 the size of a standard pillow that you would buy at any store. A standard pillowcase doesn't fit. They are all too big. Their customer service is very unhelpful. The agent I spoke to advised me that they have a strict no return policy, but that if the product was smaller than the stated dimensions, it would be covered by their warranty. The pillow is more than an inch smaller, but I was told that that is to be expected because of the curvature of the pillow, and that I may have measured it incorrectly. (I submitted the photos as requested in the warranty form, so they could actually see that it was smaller.) They even helpfully stated that it's normal for the pillow be up to 2 inches smaller. If that's the case, and it's normal , acceptable and expected, why dont they put the actual expected size on the website, instead of misleading customers. And who decides that "up to 2 inches" (1/10th of the listed size!) is an acceptable margin of error. Do they make pillows that are 10% (2 inches) bigger, as that is an acceptable margin of error? Putting the incorrect dimensions aside, its a tiny, hard, incredibly uncomfortable pillow, that I wouldn't pay to purchase.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com