Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7 out of 5
3.7
(5,085 Reviews)
Open Ratings Snapshot
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product. 
(
3,229 out of 4,895
)
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Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Customer Rating
1 out of 5
1
Hard as a rock
on October 17, 2023
Posted by: NH
from Phoenix
Verified Purchase:Yes
[This review was collected as part of a promotion.] I got these pillows to relieve my neck pain and migraines. Instead they caused more migraines and pain. When I called to see if I could return them or get a credit I was told to give them away.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5 out of 5
5
Perfect product
on October 17, 2023
Posted by: Very happy sleeper
from La Habra. CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] This my 2nd pillow purchase from Tempurpedic. My current pillow is tempurdeic purchased 16 years ago. I am still using and it's still in great condition
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
5 out of 5
5
Love the Tempur-Neck Pillow
on October 17, 2023
Posted by: Soft Sleep
from Sacramento, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently bought a new Tempur pillow because I had one years ago and I accidentally left it at my daughters house. My grandson found it and tried it and didn't want to give it back. Ha! So finally got around to replacing it. I love the unique support that it provides.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1 out of 5
1
Good pillow if it was the right size
on October 17, 2023
Posted by: Gerardo
from Vacaville CA
Verified Purchase:No
Pillow has good support but it would be nice if I was able to exchange it for the right size needed for me. The online system isn't helpful at all I get there's policy's but how can you know what size is right for you online I used their technique to measure to figure out what size but I was between 2 sizes and they said if you are then go a size down that's what I did and guess what it's not right now I'm stuck with two brand new pillows that wont work for me as I have neck and back pain I was hoping a company like Tempur-Pedic would have good customer service and do the right the thing.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
4 out of 5
4
Takes a while to break it in
on October 17, 2023
Posted by: Tom
from Brooklyn, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I replaced a similar neck pillow I'd had for 20+ years. After so much time, it had really softened up, so this one feels significantly firmer to me at this point. I look forward to breaking it in more.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1 out of 5
1
Horrible customer support!!!!
on October 17, 2023
Posted by: KP
from Florida
Verified Purchase:Yes
[This review was collected as part of a promotion.] Amazing pillow, ordered a medium... just needed to exchange for a small... FYI YOU CANNOT RETURN IR EXCHANHE
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
5 out of 5
5
Tempur-Neck Pillow is the best pillow I have ever had!
on October 17, 2023
Posted by: Bonnie Tullock
from Seattle WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have use the Tempur-Neck Pillow for 20 + years and can't sleep on another pillow. I have purchased several over the years and the quality has never changed
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
4 out of 5
4
Expect to break in the pillow!
on October 17, 2023
Posted by: Mimiswid
from Pa.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a very old tempurpedic over (20 yrs), so it was time for a new one. I specifically needed this pillow. It is extremely firm and needs a lot of breaking in. I put it on the floor and massage it with my feet routinely to soften it. The pillow is about 2 months old, I am still working on it, but I do enjoy the perfect contour of this pillow even though it's firm. It is a tried and true product!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
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