Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Customer Rating
1
I am not happy with both the new queen pillow and the travel
on December 29, 2025
Posted by: Anonymous
from Flat Rock, NC
I have tried for the past month to get used to the new TP pillow I ordered with the new bed. I gave up trying to make it work - it is way too hard to be comfortable for me And the problem is I can't return it. What do you suggest?
I’ve been a loyal tempur pedic customer for more than 10years we got neck pillows, firm mattress. The quality is excellent. You got what you pay for. I never look back to other brands.
Tempurpedic claims this is 20 inches wide but it’s at least an inch smaller than that. It would still be too small regardless. Unfortunately, they also offer absolutely no returns. I got this because I already have a neck pillow from another brand, but I thought the tempurpedic version would be better. It was drastically worse. It will make your neck worse. If you’re still interested in a neck pillow, I’d recommend any other brand. At the very least, that brand will likely let you return it.
This pillow is too small, which we realized upon opening it. Unfortunately, Tempurpedic doesn’t allow returns for pillows under any circumstances, even if unused, due to the “personal nature” of such products. The company that will literally send people to your home to take your mattress back on the 89th day for a refund won’t let you exchange a brand new pillow for a bigger size. Never buying from this joke of a company again.