Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Customer Rating
1
Not worth the hype
on September 21, 2026
Posted by: Uncomfortable pillow
from Hartford CT
I have never been so disappointed in purchasing this pillow. I looked into it read the reviews. And it is probably the worst pillow I have ever purchased. The quality from what you see online and the size is all marketing.
Its much smaller than I expected but it’s growing on me! One ridge is higher than the ridge on the other side- i change for side sleeping vs back sleeping. It has definitely helped with my neck pain.
This pillow was extremely stiff.. like the hardest pillow I’ve ever laid on. Also I got the large size and didn’t notice any difference in size from a normal pillow, although I don’t have the smaller size to compare. lastly, you can’t return… so now I have this pillow that was expensive and I will never use it..
The pillows have shrunk. I feel like I have a travel sized pillow. How is it now that the medium and large are the same size length and width wise but the large is 3/4 taller. How is that a kng size? Also the quality of the foam is much flimsier. The old pillow I have is a lot firmer than the new ones. My head melts into the pillow instead of sitting on top and supporting my neck.
The sizing guide is inaccurate so the pillow I ordered is not the correct size for my body. Since pillows can't be returned, a pro-customer move would be to update the sizing guide to include videos or other information to ensure that customers get the right fit.