Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Posted by: Side sleeper with neck problems
from Virginia
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've been purchasing these pillows for years. They've gotten harder to find in stores so I decided to look online. I got them on sale and couldn't be happier. I plan on buying these pillows for the rest of my life!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
The pillow I recieved is just disgusting
on June 3, 2024
Posted by: Unhappy customer
from New York
I recieved a pillow and when I took off the washable I found a pillow with something that either is mold and something that looks like a small hair, it has this black substance all over it. Ofc reached out to Tempurpedic and sent photos and they will not issue a refund. For those who want to see a photo I am posting on Reddit and Google.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Former Fan
from Oregon
Verified Purchase:Yes
[This review was collected as part of a promotion.] Ordered two pillows to replace worn out tempur-pedics we had for years, thought the sizing was about the height, not the width--the medium were so small that my pillow cases were floppy all over. Couldn't stand it, the return policy is non-existent. So, my pillows are in a closet as back up and I ordered something else.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worse ever...
on June 2, 2024
Posted by: ?????
from Norwalk CT
Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Bad night of sleep, too firm
on May 30, 2024
Posted by: Sorer than I started
from Boise, ID
I expected it to be like a firm mattress for my head and neck, knowing from other reviews that it wasn't particularly soft. After sleeping with it, I've realized it is WAY too firm for my comfort. I woke up in the middle of the night (which I never do) feeling like it had been pressing on my esophagus, and a large portion of my spine (neck and upper back) felt very uncomfortable. It is beyond getting used to. I'm better off buying a pillow that has a sleep-trial, which Tempur-Pedic does not offer for pillows.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worse experience ever...
on May 30, 2024
Posted by: ?????
from Norwalk CT
Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Jeanette
from Dallas, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] I recently purchased the TEMPUR-Neck Pillow, Small, and found it extremely comfortable, significantly reducing my neck discomfort. I now eagerly look forward to a restful sleep with this fantastic pillow.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Worst mattress and pillows ever
on May 27, 2024
Posted by: ?????
from Norwalk CT
Buyer Beware, Do not purchase from TempurPedic. First of all, the advertising about how superior their mattresses are is just that, advertising. Second of all, take a few minutes to read my rather long review before you make any decision, it will be worth your time. I bought one of their mattresses many years ago through a local store, and at a cost of around $3,000.00 I was looking forward to how much I would love it, and I trusted that it would stay comfortable for many years. Unfortunately it started sagging and softening rather quickly, after about a year of use. I was at that time rather thin, and I was the only person to use the mattress, so its rapid deterioration was no fault of my own. My second and last experience with TempurPedic was less costly but just as disagreeable. I purchased one of their neck pillows thinking that it would help my neck and shoulders tension. Unfortunately after trying the pillow for about 5 minutes upon its receipt, I realized that it would be impossible to have a comfortable night sleep while using it. I therefore immediately started a return procedure, only to discover that TempurPedic does not accept any pillow to be returned! I am guilty of not checking their return policies before my purchase because, one more time, I fully trusted their company. The infuriating thing is that the pillow is absolutely in pristine condition, having been used only for a 5 minutes trial while protected by a clean pillowcase. Meanwhile their return policy for their mattresses is a 90 days trial period, after which you can return the mattress if not fully satisfied! So, they will take back a used mattress that people have been rolling around on for three months, but not a perfectly clean pillow used for a few minutes! I shudder to think of those poor unsuspecting customers who purchase a TempurPedic mattress without realizing that it might have been used by someone else for three months! It is disgraceful and dishonest. I will never trust that company again, I found out the hard way that they are despicable and totally untrustworthy.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com