Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Posted by: Sus
from Delaware
Verified Purchase:Yes
[This review was collected as part of a promotion.] I think the pillow is working. It's much easier for me to rise from my bed each morning without severe neck aches. I didn't give a 5-star rating, however, since you have to get used to the pillow as it is very hard. After about 6-8 weeks, it isn't softening up like I thought it would.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: TP&CP-HappyZZZ
from Rockville, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] This is the best pillow I've ever owned! Before trying this neck pillow, I could not sleep well. My neck would always hurt and I would toss and turn all night long. I bought so many kinds, shapes and brands. After so many options and brands, I tested this one 12+ years ago and fell in love with it from the very beginning! A little pricey but it is a wonderful 5-year investment! I immediately bought one for my husband as he started stealing it from me. His is a medium; mine a small. We both love them and totally recommend it!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
Tempur-pedic pillow dramatically worse than old version
on March 9, 2022
Posted by: Disappointed former customer
from Columbia, MD
Verified Purchase:Yes
[This review was collected as part of a promotion.] I loved my Tempur-pedic pillow that I bought in 1997. It was immediately comfortable. No neck pain. I brought it with me in my suitcase on travels. It did get softer and sagged over the many years, and I needed to replace it. The 2021 replacement product is a very different material, with an unacceptable feel. It's too stiff, and the dimension is too tall. I complained to Customer Service and was told it needed some 'breaking in'. I gave it a month. Nope. Unacceptable. Tempur-pedic policy of no refunds is also very disappointing. I realize that they can't re-sell any return product, but competitors do offer 100 days of try out and yes, refund is available. They either accept the return that they would donate to charity, or they ask you to just donate it to charity.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Side sleeper
from NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have another major brand contour neck pillow that is still soft and supportive. This one is only supportive with no comfort. Very hard to the point my ears hurt after a short while laying on my side.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sleeper
from New York
Verified Purchase:Yes
[This review was collected as part of a promotion.] The pillow doesn't support my neck well and it's not comfortable
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Sad Sleeper
from Northern Michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had a tempur-neck pillow for YEARS. Love it. Finally broke down and replaced it. These pillows are great, but this one is SO firm, it makes my face and ears go numb. I think I am going to have my kids jump on it to try and un-firm it. Maybe then I can use it. I ordered according to the size chart, and even measured, it doesn't fit me right. I'm female, 5'5." I'm so sad to have a very expensive pillow I can't use or return. I wish there was a return policy. My next expensive pillow will be from a company that lets me try it first. It's such an important item.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: done-da done-done
from westside
Verified Purchase:Yes
[This review was collected as part of a promotion.] i had a similar tempur pillow i bought in like 2014 or 15. it was great, complete awesomeness, never had neck or shoulder funk in the morning. this one feels like i'm sleeping on a phonebook, a very thin one. super disappointed that there is that much difference between a queen & a standard, this is like a child's pillow.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: Loyal Mom Fan
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] We've had tempurpedic pillows for years and recently needed to get some new ones. I measured per the directions on the site and am so happy with it!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com