Customer reviews from tempurpedic.com
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Average customer rating
3.7
(5,085 Reviews)
Rating breakdown 5,085 reviews
5 Stars
2,597
4 Stars
609
3 Stars
446
2 Stars
414
1 Star
1,019
66%of customers recommend this product.
(
3,229 out of
4,895)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Small Profile - White
Customer Rating
1
Dismissed
on October 26, 2023
Posted by: Lost Customer
from San Antonio, TX
I've slept on this pillow-style for 10+ years. I ordered two "Large" on BOGO special. My 24" Counter-Breeze has apparently been discontinued (although Customer Service has no idea when). I hadn't even taken 20", so called "Large" pillows, out of their boxes. But essentially got "tough luck" from Customer Service. Had I opened shipping box I would be understanding. Instead I feel ignored and dismissed by a company that I've supported for years.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: No more neck pain!
from Lawton, OK
Verified Purchase:Yes
[This review was collected as part of a promotion.] I can't say enough great things about the TEMPUR-Neck Pillow! It provides great support but also is soft and plush at the same time. My neck pain has went away entirely since I've been using the neck pillow. I recommend TEMPUR-Neck Pillow to any and everyone!
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Posted by: Charles
from North Bay, California
Verified Purchase:Yes
[This review was collected as part of a promotion.] My neck was not supported, I woke up with a headache and stiff neck. I understand these work for many people, but it didn't work for me. My frustration is with myself for not checking if I can have a trial period with the pillow, there is not. If it doesn't work for you, then you are out the money for the risk. I found a great side sleeper pillow from Natureoedic I love, it's also adjustable. They did have a trial offer, but I didn't need to return. And no offgasssibg! Tempurpedic smells toxic.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: UW Mom
from Seattle, WA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Super comfortable and really helps stabilize the neck. Love it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
2
They changed the density and ruined my slerp
on October 25, 2023
Posted by: Sadly you ruined a great product
from Vt
Verified Purchase:Yes
[This review was collected as part of a promotion.] I've had this same pillow for many many years, but now it is only very hard density foam and so uncomfortable I couldn't sleep. Why not offer the two densities? Very disappointed and cannot return it so extremely upset.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Extremely uncomfortable and you can't return
on October 23, 2023
Posted by: Disappointed
from Chicago, IL
Verified Purchase:Yes
[This review was collected as part of a promotion.] I had been trying to find something for better neck support. I didn't realize this product could not be returned when I bought it. I slept on it once with a sheet covering it and found it to be really uncomfortable. I put it back in the box where it is just sitting in my house. I get that others may really like this pillow. I wasn't bothered that it wasn't the right pillow for me. What bothers me is that I can't return it. For that reason alone I'll never buy Tempur-pedic products again.
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com
Posted by: SJ
from Texas
Verified Purchase:Yes
[This review was collected as part of a promotion.] I have had 2 neck surgeries and this is the only pillow that I can sleep on...love it.
I would recommend this to a friend!
Written by a customer while visiting tempurpedic.com
Customer Rating
1
Bad customer service
on October 23, 2023
Posted by: Never come back
from SC
When I tried to wash the pillow case, I was surprised to find that the inside pillow foam appeared to be defective. There are yellow/orange-ish color stains on the foam. Additionally, the foam has multiple small holes and signs of damage in various places. I contacted customer service, but what they said to me is that the defects in the images I've provided are simply results of the manufacturing process. What an explanation!
No, I would not recommend this to a friend.
Written by a customer while visiting tempurpedic.com