Customer reviews from Tempur World, LLC
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - High Profile - White
Average customer rating
3.1
(286 Reviews)
Rating breakdown 286 reviews
5 Stars
106
4 Stars
28
3 Stars
34
2 Stars
33
1 Star
85
50%of customers recommend this product.
(
144 out of
286)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - High Profile - White
Customer Rating
1
Way too small
on February 2, 2026
Posted by: DD
from Los Altos
I'm really disappointed in this pillow and now I have two and can't do anything with them. They are far too flat for use. I had bought one small size 20 years ago and it was not like that. I had to reorder the medium size.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
4
Comfortable pillows
on February 1, 2026
Posted by: Pancho
from Houston, TX
This pillow is very comfortable. My only complaint was it was shorter than the last pillow I bought. The last Temperpedic pillow lasted more than 7 years and my last pillow still worked to my satisfaction.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Hard as a rock
on February 1, 2026
Posted by: Hard Headed
from Cincinnati
I have the mattress and was expecting quality. I was not expecting a firm mattress for my head!
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Soft but no support
on February 1, 2026
Posted by: Pillow Searcher
from Buffalo NY
The pillow is soft, but very small. Feels like a kids pillow.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Awful
on January 31, 2026
Posted by: Disappointed
from Olympia
The new material feels like cheap foam. I absolutely hate it. When the weight of your head is in one place for awhile, it sinks in and compresses down thin and hard under your head, then, if you turn on your side it stays hard and compressed under your ear. It takes a long time to u compress. It does not feel anything like my super old tempurpedic pillow. They have cheapened over the years, it seems only the very tithing top layer is the good stuff, under that is crappy cheap foam. Tempurpedic is not customer friendly, they refused to offer exchange nor a refund. Nor any support whatsoever. I am done with this
1 out of 5 stars.
Quality change
Quality change
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
4
Helped my neck pain
on January 31, 2026
Posted by: Neck pain almost gone
from Williamston, NC
The pillow really helped my neck problem and pain but I’m still trying to get use to it. It’s so firm it’s like sleeping in a rock. The neck roll really does help just wish pillow was a little bigger and softer.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Awful pillow, Nothing Cloud about it, I hate it
on January 28, 2026
Posted by: Juju
from Duxbury, Ma
The new material feels like cheap foam. I absolutely hate it. When the weight of your head is in one place for awhile, it sinks in and compresses down thin and hard under your head, then, if you turn on your side it stays hard and compressed under your ear. It takes a long time to u compress. It does not feel anything like my super old tempurpedic pillow. They have cheapened over the years, it seems only the very tithing top layer is the good stuff, under that is crappy cheap foam. Tempurpedic is not customer friendly, they ( Claude) refused to offer exchange nor a refund. Nor any support whatsoever. I am done with this company
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Quality change
on January 28, 2026
Posted by: Sad sack
from Oregon
I purchased one when they first came out. Unfortunately I forgot it at a hotel. I loved it and my neck pain and stiffness was no more. Because of the expense I delayed replacing it and tried a battery of other brands before I recently replaced it with new design. looked the same but was very HARD. I couldn’t even fall asleep with it. Went back to a down pillow. At least I could fluff it into shape during the night without fully waking up.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC