Customer reviews from Tempur World, LLC
Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Average customer rating
3.1
(286 Reviews)
Rating breakdown 286 reviews
5 Stars
106
4 Stars
28
3 Stars
34
2 Stars
33
1 Star
85
50%of customers recommend this product.
(
144 out of
286)
Customer Reviews for Tempur-Pedic - TEMPUR-Neck Pillow, Standard - Medium Profile - White
Customer Rating
3
Small pillow
on June 14, 2026
Posted by: Disappointed user
from Horry County, SC
Years ago I had cervical issues and my orthopedic doctor recommended the Tempur-neck Pillow. It was the only pillow I could sleep on and not experience neck pain thus I was able to put off surgery for quite a few years. Fast forward and I'm again experiencing cervical and shoulder issues so I again purchased the Tempur pillow. This time I'm not so happy with the pillow. I find it hard and it doesn't cradle my head comfortably plus it's tiny. A little larger width and height would be great.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
extremely uncomfortable
on June 14, 2026
Posted by: unhappy purchaser
from Calif
uncomfortable, not returnable, unable to exchange for softer pillows.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
3
My second TEMPUR-neck pillow
on June 13, 2026
Posted by: Bob
from Boise, Idaho
I found my recent
purchase of a TEMPUR-neck pillow to be harder than the first. Need more consistency.
purchase of a TEMPUR-neck pillow to be harder than the first. Need more consistency.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
3
Fits nicely but still high for woman
on June 12, 2026
Posted by: Happy Moon
from WA
We got the lower one for both of us. My husband loves it. For me, holds the neck well but still a bit high overall.
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
TERRIBLE, HARD, UNCOMFORTABLE - NOT RETURNABLE
on June 10, 2026
Posted by: UnHappy TempurCustomer
from Seattle, WA
Tempur-pedic should be shamed for having absolutely no options to exchange a return unopened product. Obviously the company has gotten too big and arrogant. I bought two using the current special - they won't exchange the second one nor provide any discount toward a better/different pillow.
This pillow is absolutely horrible. It's hard (different from firm) it hurts my face when I sleep on my side. It's actually oddly small in footprint so no normal pillowcase fits on it. I've tried it for over a week now and can't do it. My PT recommended this pillow as a way to avoid neck pain and tension. Now I get no sleep, much worse.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
1
Too hard
on June 9, 2026
Posted by: Too hard
from LA, California
Too hard and too high for my neck even though I measured my neck and shoulder. Waste of money
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
2
Uncomfortable compared to brand I normally use
on June 8, 2026
Posted by: Mike
from Springfield, MA
I have used neck pillows before, but found this one very uncomfortable. Buyer beware, the pillows are expensive and not returnable or refundable if you find it discomforting like I did. I even chatted with support to see if I could get different pillow with no success. I would highly recommend buying a pillow where you can return it if you are dissatisfied.
No, I would not recommend this to a friend.
Written by a customer while visiting Tempur World, LLC
Customer Rating
5
Great sleep!
on June 7, 2026
Posted by: Happy sleeper
from Austin, TX
I have used this kind of pillow for years and wouldn’t think of sleeping in any other kind of pillow. It is so comfortable and I never wake up with a headache!
I would recommend this to a friend!
Written by a customer while visiting Tempur World, LLC