Customer reviews from lg.com
LG - 65" Class OLED 4K evo AI C3A Series Smart TV
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
314
4 Stars
51
3 Stars
13
2 Stars
1
1 Star
8
Customer Reviews for LG - 65" Class OLED 4K evo AI C3A Series Smart TV
Customer Rating
5
Love it
on October 17, 2024
Posted by: mtm11
[This review was collected as part of a promotion.] I love it. Best tv I’ve ever owned. And you honored the warranty when we experienced image retention!
Response from lg.comBy LG, February 27, 2026
Hi, there. Thank you for sharing your experience with us. It’s wonderful to hear how much you’re enjoying your LG TV (OLED77C3AUA) model. This unit stands out for its self‑lit OLED pixels, stunning contrast, and exceptional picture accuracy, making it one of the best choices for cinematic viewing at home. We’re glad to hear the unit continues to perform at its best for you, and that the warranty support met your expectations. If you need further assistance, please email us at lgdigitalcare@lg.sprinklrsupport.com. #Life’s Good❤️ ‑LG Digital Care Team ^Juvy
Written by a customer while visiting lg.com
Customer Rating
4
Lots of features
on October 26, 2024
Posted by: TG 16
[This review was collected as part of a promotion.] I have had this for a few months and still do not know all I should about it. It would be nice if there was a Youtube video about all the bells and whistles this TV has and how to use them.
Written by a customer while visiting lg.com
Customer Rating
5
Great Features
on November 29, 2024
Posted by: Sarang
from Lincoln ,Nebraska
[This review was collected as part of a promotion.] I am so glad that i made a decision to but this TV. Amazing quality with the OLED display and sound quality. Most TV needs a sound bar which is not necessary for this OLED LG tv.
Response from lg.comBy LG, February 10, 2026
Hi. Thank you for sharing your thoughts about your LG OLED TV. We’re delighted to hear that the display and sound quality have impressed you and that you find the built in audio so powerful. It’s wonderful to know the premium performance has made such a positive difference for you. To further enhance your audio experience you can try enabling the AI Sound Pro feature in the settings to optimize sound based on content type. For more feedback or questions please send us an email at lgdigitalcare@lg.sprinklrsupport.com. Thanks for choosing LG! #LifesGood ^James
Written by a customer while visiting lg.com
Customer Rating
5
Great features & the price is suitable!
on January 4, 2025
Posted by: hungly
I bought this product last month. This product is great. The sound and pictures are very good. I only turn volume to 9 level but the sound is very cloud and so clear. My family like this product very much. I will buy 2 more for my daughter's bedroom & my son's bedroom in next time.
Response from lg.comBy Josh, LG Digital Care Team, February 19, 2025
Hey there! Nothing beats sharing the home theater experience with your whole family than having an LG TV in all the rooms of your home. Our fantastic Better Life Pro Specialist Teams can help make that happen and even offer you a discount while you're talking with them. All you need to do is click this link to our store page (https://www.lg.com/us/tvs) and then click the chat bubble in the bottom right corner, and they'll be able to set you up! *Josh
Written by a customer while visiting lg.com
Customer Rating
5
Not Cheap - but worth the $$$
on January 14, 2025
Posted by: Arm Chair Critic
from Phoenix
Oustanding picture quality, easy setup. Many people mention the remote lacking an intuitive feature set. I agree to a point, but that's not enough of a reason to not buy this TV.
Response from lg.comBy Anthony, LG Digital Team, February 11, 2025
We’re so glad to hear you're enjoying the outstanding picture quality and easy setup! We totally get that the remote could be a bit more intuitive for some, but we love that you see the bigger picture—this TV delivers incredible performance that makes it all worth it! Thanks for sharing your thoughts, and we're thrilled you're happy with your purchase! If you ever need anything, we’re here for you, just a private message away throughout our social media platforms @LGUSSupport! 😊📺✨ ^Anthony
Written by a customer while visiting lg.com
Customer Rating
1
Many shortcomings
on July 30, 2025
Posted by: Duke42
While picture is wonderful, this set has many shortcomings. It requires that you unplug the set in order to reset it after being unable to connect to apps. This happens multiple times each week. The smart controller is not user friendly and very hard to learn how to accomplish the most simple tasks. Do nit plan on purchasing another LG.
Response from lg.comBy LG Digital Care Team, July 31, 2025
Thanks for taking the time to share your experience with the OLED65C3AUA—your feedback truly helps us grow. Duke!💡 The picture quality is a standout, and we’re thrilled it’s bringing your favorite content to life. If you're experiencing app connection issues that require unplugging the TV to reset, we recommend power cycling the TV by turning it off using the remote, unplugging it from the outlet, waiting 60 seconds, then plugging it back in. Also, check for software updates by pressing the Home button, navigating to Settings > All Settings > General > About This TV, and selecting “Check for Updates.” Resetting smart features by going to Settings > All Settings > General > Reset to Initial Settings—or reinstalling apps from the LG Content Store—can help restore smooth performance. For the best connectivity, try a strong Wi-Fi signal or wired Ethernet connection, and consider restarting your router. We’re here for your journey toward smarter, seamless entertainment—thanks again for being part of the LG experience. ^Anthony
Written by a customer while visiting lg.com
Ratings-Only Reviews
Based on the average of (13) ratings-only reviews
Overall Customer Rating
4.8