Customer reviews from lg.com
LG - 65" Class OLED 4K evo AI C3A Series Smart TV
Average customer rating
4.7
(387 Reviews)
Rating breakdown 387 reviews
5 Stars
314
4 Stars
51
3 Stars
13
2 Stars
1
1 Star
8
Customer Reviews for LG - 65" Class OLED 4K evo AI C3A Series Smart TV
Posted by: Tallestguy
from San Francisco Bay area
Verified Purchase:Yes
Love the picture. OLED picture very realistic. Thinkq app simply doesn't work. Used once but can no longer get it to connect to tv. LG support could not resolve issue. Cannot get my existing universal remote to control TV. Remote worked for previous tv and all other connected devices including TIVO, ble ray player, roku and sound bar.
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Thank you for taking the time to leave a review. We're thrilled to hear that you love the realistic OLED picture of your LG 65-inch Class C3 Series OLED evo 4K UHD Smart WebOS 23 with ThinQ AI TV, model OLED65C3AUA. It's sad to hear that you've experienced issues with the ThinQ app and connecting your existing universal remote. We understand this can be frustrating, and we'd like to do everything we can to help you resolve these issues. Please feel free to reach out to us by sending us a private message through Facebook or X (Twitter) for further assistance.
You may also visit these links for self-help troubleshooting that you can do with your LG TV:
LG ThinQ: How to Register Your TV With LG ThinQ
http://spr.ly/6424u9l00
Getting Started With LG ThinQ
http://spr.ly/6426u9l02
How to Troubleshoot LG ThinQ App Product Connection Issues
http://spr.ly/6427u9l0N
LG ThinQ: Appliance Connection and Troubleshooting
http://spr.ly/6428u9l04
We look forward to hearing from you.
You may also visit these links for self-help troubleshooting that you can do with your LG TV:
LG ThinQ: How to Register Your TV With LG ThinQ
http://spr.ly/6424u9l00
Getting Started With LG ThinQ
http://spr.ly/6426u9l02
How to Troubleshoot LG ThinQ App Product Connection Issues
http://spr.ly/6427u9l0N
LG ThinQ: Appliance Connection and Troubleshooting
http://spr.ly/6428u9l04
We look forward to hearing from you.
Written by a customer while visiting lg.com
Customer Rating
4
Great features, very responsive
on October 9, 2023
Posted by: Penina M
from Santa Fe ,NM
[This review was collected as part of a promotion.] Excellent color, apps arrange intuitively by how much you watch an app. Sound needs the sound bar.
Written by a customer while visiting lg.com
Posted by: MTSteele
from Montana
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had an older C1 and it was great... This model made many improvements. Love the quick customizable menu. Picture awesome, motion ctrl great (turned off is perfect )on my sports (Hockey & Soccer).
Written by a customer while visiting lg.com
Posted by: filippo15
Verified Purchase:Yes
I have this tv for nearly one month. I’m enjoying watching tv once again. Set up was easy! My only issues are that subtitled are very small. The remote is not universal still need my cable box remote to turn on the box and change channels.
Written by a customer while visiting lg.com
Posted by: Jessicababy4869
from San Francisco, CA
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought this to replace my old TV. I already have LG's OLED TV at home, and specifically chose the EVO series this time to test the difference. The picture quality and features are much ore advanced on this new TV compared to the older model I have. The Music Search function is useful and fun. This TV weighs less than other TV's of same size on the market, which makes installation easier. I was able to install it (with assistnace from friends) without professional service.
The only issue I have is the Universal Remote Control function does not work too well. After setting up on my Roku, it worked without issues; however, it doesn't work from time to time. I had to delete and set up again a few times.
The only issue I have is the Universal Remote Control function does not work too well. After setting up on my Roku, it worked without issues; however, it doesn't work from time to time. I had to delete and set up again a few times.
Written by a customer while visiting lg.com
Posted by: SDSantini
Verified Purchase:Yes
[This review was collected as part of a promotion.] I purchased this 3 weeks ago and my wife and I are mesmerized by the picture quality. She was counting the blades of grass on a football field! And at 77", truly a leading TV.
Given the level of connectivity to the internet, direct network connectivity is recommended. With that, access to the various providers is very fast and the experience enjoyable. The WIFI simply didn't cut it, even though the TV was next to my router.
The only issue I had was finding a users manual. The TV didn't come with one, which one might expect nowadays... but rather than finding an on-line manual that explains the capabilities in a flow, I am doing feature by feature searches in google.
Written by a customer while visiting lg.com
Posted by: Anonymous
Verified Purchase:Yes
I had this TV for three weeks is awesome good color excellent sound and easy to navigate from app to app great buy.
Written by a customer while visiting lg.com
Posted by: Jimmyd41
Verified Purchase:Yes
[This review was collected as part of a promotion.] Love the picture but not that happy with the magic remote. Hate the pointer.
Written by a customer while visiting lg.com