Customer reviews from hp.com
HP - Refurbished Excellent - OmniBook 5 - 16" 2K OLED Touch-Screen Laptop - Snapdragon X Plus (2024) - 16GB Memory - 1TB SSD - Copilot+ PC - Glacier Silver
Average customer rating
4.6
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
28
4 Stars
9
3 Stars
1
2 Stars
0
1 Star
1
100%of customers recommend this product.
(
4 out of
4)
Customer Reviews for HP - Refurbished Excellent - OmniBook 5 - 16" 2K OLED Touch-Screen Laptop - Snapdragon X Plus (2024) - 16GB Memory - 1TB SSD - Copilot+ PC - Glacier Silver
Customer Rating
5
I wouldn't normally use a larger laptop, and I don
on June 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I wouldn't normally use a larger laptop, and I don't usually like the keyboards on them, but this I found to be suitable to my needs.
Great processing power. Suitable keyboard layout. Great screen and colour range all supported by a huge battery life.
Great laptop for the price.
Written by a customer while visiting hp.com
Customer Rating
5
There is much to enjoy about this laptop – it of
on June 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] There is much to enjoy about this laptop – it offers excellent build quality and strong specifications and speed for the price, together with promised all-day battery life.
I tested a few Snapdragon laptops at an HP event and found them impressive. During my time with them, the keyboards showed no deck flex, the screens were excellent, and each was a very good laptop overall.
The only point to verify is whether they can run your preferred software – earlier Snapdragon models faced compatibility problems, but this generation has resolved most, and for 95% of users, the laptop will handle everyday needs – browsing the internet, emails, MS Office.
I had no chance to game on the devices, so the same compatibility warnings deserve attention before purchasing.
Overall, a great machine for anyone seeking a Windows laptop.
Written by a customer while visiting hp.com
Customer Rating
1
Too heavy for what it is. Same as previous
on June 15, 2026
Posted by: Rocky
[This review was collected as part of a promotion.] Too heavy for what it is. Same as previous
Response from hp.comBy Emily, HP Customer Experience, September 23, 2026
Thank you for sharing your feedback on the HP OmniBook 5, Rocky. We appreciate your comments regarding the device's weight and overall portability.
Written by a customer while visiting hp.com
Customer Rating
5
It achieves between 13 to 17+ hours of real-world
on June 15, 2026
Posted by: Dr
[This review was collected as part of a promotion.] It achieves between 13 to 17+ hours of real-world productivity, liberating me from my charger. The 16-inch Micro-Edge 2K panel provides vast screen real estate. The text is sharp and ample room for side-by-side window multitasking. Equipped with a high-TOPS Neural Processing Unit (NPU), the laptop excels at on-device AI tasks. Features like Copilot+ recall, live captions and smart camera framing run instantly without loading down the central processor. The full-sized backlit keyboard includes a dedicated numeric pad, making it highly favored when I'm handling data entry or spreadsheets. Under normal office workloads, web browsing, or streaming, the thermal management keeps the laptop silent and cool to the touch which is great for the busy professional working long hours.
Written by a customer while visiting hp.com
Customer Rating
5
This laptop has a gorgeous screen which makes colo
on June 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] This laptop has a gorgeous screen which makes colours pop and a good trackpad. The OmniBook 5s, of all of the laptops I tested, has my favourite keyboard out of the lineup. The speakers, whilst downward firing, are good and can get rather loud. The response is snappy and I was able to quickly scroll through YouTube without the system stuttering. The laptop has a decent camera, especially for being a laptop, and the dedicated NPU meant that the laptop is able to respond to AI prompts speedily, despite that I do not tend to use AI in my day-to-day. This is pretty much the same as the OmniBook 5 14 inch, but with added bonus of a 16 inch screen.
Written by a customer while visiting hp.com
Customer Rating
4
I liked the keyboard
on June 15, 2026
Posted by: Anonymous
[This review was collected as part of a promotion.] I liked the keyboard
Written by a customer while visiting hp.com
Customer Rating
4
Snapdragon laptop punt proves great for battery work time but comes with BIOS time issues
on May 8, 2026
Posted by: Chris P.
Verified Purchase:Yes
This laptop is excellent for battery life and generally works well with most Office / Adobie apps I use along simple games. I have found the AI engagement has been quick and useful even when running several apps the processor remains cool and the fan hardly ever kicks in compaired to my old Intel I5 laptop. The HP physical build and erganomices are to the expected high standard. Its still fairly early days for my Snapdragon laptop and the experience is not without some irritations.
The irritations:
1. The bios clock is set to USA CET and no matter how many times I change it the BIOS will not save the change. This means on boot, opening up the pc etc the clock is wrong and you have to wait for Mircrosoft to sync with the internet for the time to alter to GMT. I have got used to this for general use but for offline work its an issue . I have to manually change the time before saving documents that occasionally require version histories, if you forget sometime the time and date will be 8 hours ahead which I have found can cause issues
with change histories on documents.
2. I have had to revet to Outlook old version as the new preinstalled version kept refusing to selete emails or remove emails to the recycle bin. so you delete 20 emails and then next time you start outlook they would return as new emails. After 3 reinstalls of new outlook over a couple of weeks I gave up and installed the old outlook format and have had no issues since.
1. The bios clock is set to USA CET and no matter how many times I change it the BIOS will not save the change. This means on boot, opening up the pc etc the clock is wrong and you have to wait for Mircrosoft to sync with the internet for the time to alter to GMT. I have got used to this for general use but for offline work its an issue . I have to manually change the time before saving documents that occasionally require version histories, if you forget sometime the time and date will be 8 hours ahead which I have found can cause issues
with change histories on documents.
2. I have had to revet to Outlook old version as the new preinstalled version kept refusing to selete emails or remove emails to the recycle bin. so you delete 20 emails and then next time you start outlook they would return as new emails. After 3 reinstalls of new outlook over a couple of weeks I gave up and installed the old outlook format and have had no issues since.
Overall the laptop was purchased on the battery duration requirement and cooler running, for general home and small business use. Once you get past the time issues that may will go away after HP do some future BIOS updates it is a great tool.
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, May 11, 2026
Thank you for your detailed feedback on the HP OmniBook 5, Chris!
We're delighted that the OmniBook 5 with the Snapdragon X Plus is delivering the cool, quiet, and efficient performance you expected. We hear you on the frustration regarding the BIOS time sync and Outlook. Please ensure your device is running the latest firmware via HP Support Assistant, as we frequently release updates to refine system clock synchronization on this new architecture. You can also verify that "Set time zone automatically" is toggled on in your Windows settings and click "Sync now" to force a handshake between the OS and the hardware. If the issue persists after these steps, we encourage you to reach out to HP Support so we can perform a quick diagnostic and ensure your internal clock is performing to our high standards as well as application synchronization.
Thank you for choosing HP! 💙
We're delighted that the OmniBook 5 with the Snapdragon X Plus is delivering the cool, quiet, and efficient performance you expected. We hear you on the frustration regarding the BIOS time sync and Outlook. Please ensure your device is running the latest firmware via HP Support Assistant, as we frequently release updates to refine system clock synchronization on this new architecture. You can also verify that "Set time zone automatically" is toggled on in your Windows settings and click "Sync now" to force a handshake between the OS and the hardware. If the issue persists after these steps, we encourage you to reach out to HP Support so we can perform a quick diagnostic and ensure your internal clock is performing to our high standards as well as application synchronization.
Thank you for choosing HP! 💙
Written by a customer while visiting hp.com
Posted by: TerryN
from Sidcup SE London
Verified Purchase:Yes
I bought this laptop to replace my old windows 10 acer laptop
I would recommend this to a friend!
Response from hp.comBy Emily, HP Customer Experience, March 2, 2026
Hi Terry, welcome to the HP Family! 💙
Written by a customer while visiting hp.com