Customer reviews from scotchbrand.com
Scotch - Pro Thermal Laminator, 9" Width - White
Average customer rating
1.7
(87 Reviews)
Rating breakdown 87 reviews
5 Stars
13
4 Stars
0
3 Stars
1
2 Stars
9
1 Star
64
16%of customers recommend this product.
(
12 out of
77)
Customer Reviews for Scotch - Pro Thermal Laminator, 9" Width - White
Customer Rating
1
WHY!!!!!!!
on June 23, 2021
Posted by: KayAnne
from Eufaula, AL
Gender:Female
I bought this in May 2020 for my classroom. It has worked all year with no issues. It hasn't even jammed once. I take it out today after a couple of months without using it. It turned on fine. I walked away to wait for it to heat up. I come back and it is off. I try to turn it back on. NOTHING! I tried plugging it into another plug thinking it was a plug issue. I have tried 4 different plugs, and it has yet to power on. I should have looked at this reviews. My older one was working fine when I bought this one, but I gave it to a friend that needed one and bought this new one. Guess, I should have kept the other one. It was a TL901 and I had had it for 7 years with no issues except the occasional jam!!! I will be going to buy that model now because at least it was reliable. I suggest you bypass this one and go get the TL901 because it is a much better model!
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Care, June 25, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT and reference Case 24777937. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Worked great at first
on June 24, 2021
Posted by: mech1199
from Fort Worth, Tx.
Gender:Female
I bought this for work last summer; it was used semi-frequently up until a few months ago. I pulled it out to use it yesterday and, I got a few pages done before it turned off. Like others have said, I tried different plugs in the building thinking, that might be the problem, it wasn't. I then let it cool down thinking, maybe it had overheated, but it has now been over 24 hours and, it still will not come on. Very disappointed.
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Care, June 25, 2021
Thank you for taking the time to leave your review. Your experience is not what we would expect, and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT and reference Case 24786821. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
2
Worked well for a year
on July 3, 2021
Posted by: sros
from Dallas, TX
Gender:Female
Loved using this for the past year, however it stopped turning on just yesterday. The machine has never jammed. Not sure why it won't turn on anymore
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Team, July 7, 2021
Hello, thank you for taking the time to leave your review. We are sorry to hear of the trouble. We would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT and reference Case 25041809. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Worked great right up until it didn't work at all
on September 1, 2021
Posted by: KK14
from Atlanta, GA
I use the laminator very infrequently, maybe laminating a dozen sheets about 4-5 times a year. I've never had any issue until today, when I plugged it in and it won't turn on/heat up. I've tried a half-dozen different outlets and nothing works. Now I have to make a trip to an office supply store (the very last thing I have time for today) and pay for laminating because I need items done for a conference. I'm very disappointed.
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Team, September 3, 2021
Thanks for taking the time to share your review with us. We are sorry to hear about the trouble that you had experienced. In order to ensure that we have captured all of the details of your experience, we ask that you reach out to our team at 1-800-328-6276 Mon-Fri 8:00-4:30 Ct and provide them with case 26489522. Thank you again and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
Just stopped working all of a sudden
on September 14, 2021
Posted by: Marini
from New York, NY
Gender:Female
Laminator just stopped working! It was nice while it worked but now I'm in a bind. I tried different outlets. So frustrating
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Team, September 16, 2021
We appreciate that you have taken the time to provide this review and we are sorry to hear you are having trouble. Please contact our support team so we can gather more information to better assist. Our team can be reached at 1-800-328-6276 Mon-Fri 8am-4:30pm CT and reference case 26922074.
Written by a customer while visiting scotchbrand.com
Customer Rating
2
Stopped working about being in storage.
on September 18, 2021
Posted by: sanchez99
from New York
Gender:Female
I'm having the same issue other reviewers have had: my laminator worked fine until I didn't use it for like a year due to quarantine. I took it out and it worked one time, but now it won't even turn on. What gives?
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Team, September 21, 2021
We appreciate the info you shared in your review and will be sharing with our team. We are sorry to hear of the trouble and would be happy to gather additional details to help determine what might have happened. We ask that you reach out to our team at 1-800-328-6276 Mon-Fri 8:00-4:30 CT and provide them with case 27006105. Thanks again and we look forward to your call.
Written by a customer while visiting scotchbrand.com
Customer Rating
2
Stopped working!
on September 27, 2021
Posted by: Maryd
from Florida
Gender:Female
I bought this just a few months ago. I love how fast it heats up but as I am in the middle of laminating just now, it just turned off and won't turn back on. Now my page is stuck in the machine and the laminator won't work. So disappointing!
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Team, September 29, 2021
We apologize for your experience and hate that you had this issue. Feedback like yours helps us to improve our product. We would like to get additional details about your laminator and the use. We ask that you please reach out to our team at 1-800-328-6276 Mon-Fri 8:00-4:30 CT and provide them with case 27196361.
Written by a customer while visiting scotchbrand.com
Customer Rating
1
used maybe 3 times and won't work!!!!!
on October 25, 2021
Posted by: JB1002
from MA
Gender:Female
I bought this a few weeks ago to replace my old laminator that got jammed. I have maybe used it 3 times and now it turns on, the green ready light flashes and it doesn't heat up. So frustrating!
No, I would not recommend this to a friend.
Response from scotchbrand.comBy Scotch Brand, PACE Social Care, October 29, 2021
Hello, thank you for taking the time to leave your review. Your experience is not what we would expect and we would appreciate the opportunity to discuss this with you and gather further details. Please connect with our team at 1-800-328-6276 Mon-Fri 8am-4:30pm CT and provide case 27985056. Thanks again, and we look forward to your call.
Written by a customer while visiting scotchbrand.com