Customer Reviews for Ninja - FrostVault 65-qt. Wheeled Cooler with Cold Dry Zone - Birch Beige
Customer Rating
5
Give me a Ninja over anything else!
on September 8, 2025
Posted by: Djackson
from Georgia
Gender:Female
I found my 65 quart frost vault on sale and purchased it. I bought it mainly because of my other ninja products. I have not been disappointed at all. I love this cooler! I have to carry refrigerated medications with me when we travel, both for my dog and myself. The drawer is a mini refrigerator. All medications stayed at the perfect temperature. The small amount of ice lasted for days and the initial ice packs that I started with were still frozen. I won't buy anything else!
I bought this three weeks ago and so far I’ve had an okay experience. My main negative of this product is how easily it scratches. The finish is a little matte but it does seem to scratch easily from the outside. I wish for this price it would be a bit more durable.
Response from sharkninja.comBy SharkNinja, August 6, 2025
Hello,
Thank you for taking the time to provide your feedback.
We're so sorry to hear that you aren't happy with your FrostVault Cooler. We will absolutely share your feedback with the relevant teams for consideration on future products.
We bought this right after 4th of July during the hottest temperatures so far this summer here in Missouri. This cooler worked flawlessly and the drawer is the best thing about this design. We absolutely love it. Prep the cooler the day before, use common sense with it outside in the heat and this cooler will work as described. PRE CHILL... Put a bag of ice in the cooler the night before. Make sure all contents going inside is pre chilled as well. Nothing hot or room temp. Fill the cooler back with fresh ice anytime you dump water out and keep the lid closed as much as possible. Use extra ice if you're refilling with warm contents.
I bought this little under a month ago, I love the design and the product but a little disappointing that the ice actually melts pretty quickly and turns to water. It does not stay frozen for more than a day or 2 at most, but it does keep the cooler cold still.A little disappointed in the ice retention
Response from sharkninja.comBy SharkNinja, July 1, 2025
Hello, Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the ice retention of your Ninja FrostVault. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-800-365-0135.
I am obsessed with this cooler. The dry shelf is GENIUS and it works so well. We took this camping and never had to refill ice over 4 days. 4!!! The pull lever is super sturdy and high quality as are the wheels. The whole thing feels beautifully designed and not cheap. And I think all of us start with the cheap beer cooler that can't seal and can't hold more than a case of beer cans. This cooler is the Michael Jordan of coolers. I would buy another in a second. Also I love the huge size but it definitely was heavy once full so be sure to take that into account when thinking about which size to nab up.