Got this as a gift and it stopped working 1/3 of the way into churning the very first batch. Tried adjusting the placement and nothing helped, except if I forcibly held it down and in place. Then even that didn’t work. Soupy/barely frozen ice cream and I can’t get it to work even dry-no ingredients now. Waste of money.
No, I would not recommend this to a friend.
Response from bydash.comBy Dash Customer Service, August 16, 2026
We sincerely apologize for your recent experience. Please be assured that this does not reflect our usual product standards.
A member of our customer service team will reach out to you directly to address your concerns and provide further assistance!
The ice cream was creamy. Tried a basic vanilla recipe and the heavy cream froze at a different rate than the milk so it was a bit chunky. Upgraded to some mix ins...hoping for better results