Customer reviews from lg.com
LG - 75" Class LED 4K UHD UR8000 Series Smart TV
Average customer rating
4.4
(880 Reviews)
Rating breakdown 880 reviews
5 Stars
573
4 Stars
189
3 Stars
58
2 Stars
27
1 Star
33
Customer Reviews for LG - 75" Class LED 4K UHD UR8000 Series Smart TV
Customer Rating
3
Nice picture
on May 8, 2023
Posted by: JC1212
from Minnesota
Not as smart as they say. I can not download my MLB-Major league Baseball app to watch games. For some reason can only get apps that they have an agreement with. That info came from a technician. Very frustrating that you can’t just go to an App Store and download what you want.
Response from lg.comBy Bryan James Tanjuakio, LG Social Media, May 9, 2023
We read your feedback, and we’re sorry our product didn’t suit your overall needs. Your feedback is very important to us, and it helps us keep a fresh perspective on new ways to improve our services and future product developments. If you need more assistance with your LG product, please send us a private message on Facebook or Twitter using @LGUSSupport and we will be happy to accommodate you. ^James.
Written by a customer while visiting lg.com
Customer Rating
1
Screen went out
on July 7, 2024
Posted by: TrentonD
from Nashville Tennessee
I bought this TV a bit over 90 days and the screen went black with no sound.
Response from lg.comBy LG, July 8, 2024
Hi, there. Thank you for reaching out to us and sharing your feedback on your LG TV (70UR8000AUA) model. We understand how important it is to have a television that functions flawlessly. We strive to provide high-quality products that meet your needs and expectations. To fix this, check the power. Ensure the TV is properly plugged in and the outlet is working. Check the cables, check the source, try a different input, check the menu, check the remote, reboot the LG TV, and check for software updates. If you need further assistance, please reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Posted by: lucy31
Verified Purchase:Yes
My last LG was a Plasma which I loved and it lasted over 24 years. I had been looking at the OLED but it was out of my price range. I am very content with what i chose the 86 UR8000AUA. The picture is excellent. I am learning the control. My kids put it on the wall which was very easy. I would hope this TV would last as long as the Plasma, we will see.
Response from lg.comBy LG Customer Experience team, Customer Care, October 27, 2023
Thank you for choosing LG, and we're thrilled to hear about your positive experience with our products. The LG 86UR8000AUA from the UR8000 series is indeed an excellent choice, offering impressive 4K UHD picture quality and the convenience of webOS with ThinQ AI.
It's great to hear that you found wall mounting easy, and we appreciate your loyalty after enjoying your previous LG Plasma TV for over 24 years. While we cannot guarantee the exact lifespan of your new TV, rest assured that LG is committed to producing high-quality, durable products. If you have any questions or need assistance with your TV in the future, please don't hesitate to reach out. We're here to help!
If you require further assistance or have specific questions, feel free to contact us on our social media channels such as Facebook or X (Twitter) at @LGUSSupport. Enjoy your new TV!
It's great to hear that you found wall mounting easy, and we appreciate your loyalty after enjoying your previous LG Plasma TV for over 24 years. While we cannot guarantee the exact lifespan of your new TV, rest assured that LG is committed to producing high-quality, durable products. If you have any questions or need assistance with your TV in the future, please don't hesitate to reach out. We're here to help!
If you require further assistance or have specific questions, feel free to contact us on our social media channels such as Facebook or X (Twitter) at @LGUSSupport. Enjoy your new TV!
Written by a customer while visiting lg.com
Posted by: BestYeya
from Tampa, Fl
Verified Purchase:Yes
We bought the 75” tv about a month ago! We love it! Picture is fantastic and the size is perfect for our family room!
Written by a customer while visiting lg.com
Posted by: Orgdevpro
Verified Purchase:Yes
[This review was collected as part of a promotion.] Being returned since it wakes me every Sat for 3 weeks.
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 20, 2023
Hey, you may have your Auto Power setting on, and we recommend getting that turned off. We want you to go back to sleeping like a baby on the weekends. ~Tegan
Written by a customer while visiting lg.com
Posted by: Michael Richter
from Delray Beach fl
Verified Purchase:Yes
Not happy with the remote control. Tv is causing a lot of problems for myself and wife
Response from lg.comBy LG Customer Experience team, LG Digital Care Team, November 2, 2023
Hi there, Michael! At LG, we are committed to providing you with top-notch products and services, and we would like to look further into the issues you are experiencing. To get started, please send us a direct message on Facebook or Twitter using the handle @LGUSSupport, and remember to include the model and serial numbers of your television. Our team will take it from there and do everything possible to assist you. ~Rita
Written by a customer while visiting lg.com
Customer Rating
1
Absolutely terrible, buyer beware.
on October 15, 2023
Posted by: MGW416
from Wisconsin
[This review was collected as part of a promotion.] This thing is awful. It’s cheap, it has a low refresh rate, and it is so, so, SO slow. The interface is incredibly laggy, the screen share is choppy, the ads are intrusive, the app selection is terrible, and I would absolutely not recommend this to anyone. Truly horrible device. I have nothing good to say about this TV, the quality is in the sewer.
Response from lg.comBy LG Customer Experience team, Customer Care, November 9, 2023
Hi there! We're sorry to hear that you didn't have a great experience with our product. We appreciate your feedback and we're constantly working to improve our devices to ensure a better user experience. If there's anything else we can assist you with please send us a private message on Facebook or X at @LGUSSupport with your product information or call us at 1-800-243-0000.
Written by a customer while visiting lg.com
Posted by: Diana Avery
from Atlanta, GA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Too complicated using the laser remote and could not stay on the internet
Response from lg.comBy Rita, LG US Support, October 11, 2023
Hello there! We are sorry to hear that the LG Smart webOS TV fell short of expectations. We appreciate your feedback and would like to invite you to share it with us on our LG feedback page, https://www.lg.com/us/support/feedback. Your valuable input will help us make the necessary improvements to our products in the future. ~Rita
Written by a customer while visiting lg.com