Customer reviews from lg.com
LG - 75" Class LED 4K UHD UR8000 Series Smart TV
Average customer rating
4.4
(880 Reviews)
Rating breakdown 880 reviews
5 Stars
573
4 Stars
189
3 Stars
58
2 Stars
27
1 Star
33
Customer Reviews for LG - 75" Class LED 4K UHD UR8000 Series Smart TV
Customer Rating
1
☹️
on July 21, 2024
Posted by: Noe e
Very disappointed with the product I failed the remote control, and the screen had dead pixels in less than 4 months, I had other TVs of the same brand and this was bad
Response from lg.comBy LG, July 22, 2024
Hi, there. Thank you for sharing your experience with our LG TV. We understand your disappointment with the issues you've encountered, particularly the remote control failure and dead pixels appearing so soon after purchase. At LG, we strive to deliver high-quality products that meet our customers' expectations, and we take your feedback seriously. While it's uncommon for these issues to occur within such a short time frame, we recognize that it can happen in rare cases. We're committed to addressing your concerns and ensuring your satisfaction. To help resolve these issues promptly and effectively, we encourage you to reach out to us at @LGUSSupport on social media. We can provide personalized assistance, explore potential solutions, and guide you through the warranty process if necessary. Your experience is important to us, and we're eager to work with you to find a satisfactory resolution. - Zie
Written by a customer while visiting lg.com
Customer Rating
1
not happy
on July 25, 2024
Posted by: LG 86 not happy
I bought my tv a month ago and have been waiting to get it repaired. The picture definately is not high definition and the color is off. I would take it back but I spent a lot of money to hang it, also the size 86 inch isn't easy to move by yourself.
Response from lg.comBy LG, July 30, 2024
Hi, there. Thank you for sharing your feedback on your LG TV (86UR8000AUA) model. We understand how important it is to have a television that functions flawlessly. We aim to provide top-notch products that exceed our customer's needs. To address the picture quality concerns, check picture settings, update firmware, and verify the input source. For more information, visit https://www.lg.com/us/support/help-library/lg-tv-picture-quality-and-optimization--20152175493545. If you need further assistance, you can reach out to us on social media @LGUSSupport. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
1
on September 8, 2024
Posted by: Hector Garrido
[This review was collected as part of a promotion.] Worst tv I've ever had the TV broke down only 5 months of buying it
Response from lg.comBy LG Social, September 9, 2024
Hey Hector, your TV is the heart of your home entertainment! We're here to assist you in getting your TV back up and running. Just shoot us a private message on social media with your details and the serial number of your TV. We'll assign a dedicated team member to your case who will help you explore your options. You'll be back to binge-watching your favorite shows in no time! ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
Screen blowed out
on September 8, 2024
Posted by: Hector Garrido jr
from Miami Florida
[This review was collected as part of a promotion.] I bought this TV only 5 months ago and the screen went out now I have to wait because a new screen is on backorder really unfair I should have been giving a new tv instead of trying to fix my tv really upset Especially I bought this tv for the football season now I'm sucked with a broken tv
Response from lg.comBy LG Digital Care Team, September 10, 2024
Thanks for sharing your LG TV experience with us, Hector! Missing football season is a penalty we don't want you to face, and we appreciate your patience as the replacement part restocks and prepares to ship. We'd love to have the opportunity to look into the backorder further to see if there are any additional updates or insights to provide.
Please get in touch with us on social media @LGUSSupport with your model number and contact info. Our team will look into this for you asap! *Joseph
Please get in touch with us on social media @LGUSSupport with your model number and contact info. Our team will look into this for you asap! *Joseph
Written by a customer while visiting lg.com
Customer Rating
1
Fuzzy
on September 25, 2024
Posted by: Edna777
[This review was collected as part of a promotion.] Poor picture and so very 🐌 slow to change channels
Response from lg.comBy true, LG Digital Care Team, September 27, 2024
Hey there Edna. Your TV is the heart of your entertainment system, and we definitely want you to be able to enjoy it to the fullest.
To improve your picture quality, we suggest going to your picture settings and making adjustments to your liking. Just go to: Settings > All Settings > Picture. Ensure that the picture mode is set to your preference (e.g., Standard, Cinema, Vivid) and adjust the brightness, contrast, and sharpness settings.
We also recommend that your software is up to date, as that can affect the performance as well as the picture quality. Just go to: Settings > All Settings > General > About This TV > Check for Updates.
If you have any other questions or concerns, please don't hesitate to reach out via social media at @LGUSSupport. ~Ivy
To improve your picture quality, we suggest going to your picture settings and making adjustments to your liking. Just go to: Settings > All Settings > Picture. Ensure that the picture mode is set to your preference (e.g., Standard, Cinema, Vivid) and adjust the brightness, contrast, and sharpness settings.
We also recommend that your software is up to date, as that can affect the performance as well as the picture quality. Just go to: Settings > All Settings > General > About This TV > Check for Updates.
If you have any other questions or concerns, please don't hesitate to reach out via social media at @LGUSSupport. ~Ivy
Written by a customer while visiting lg.com
Customer Rating
1
It's a slug
on November 16, 2024
Posted by: RandomE
Entry level TV. Backlight is uneven. It shows in dim scenes. TV cpu is a slug. NOTHING snappy about its performance. If I could get a refund, I would. I'm tired of waiting for the TV to catch up to me!
Response from lg.comBy true, LG Digital Care Team, November 19, 2024
Hey there, we appreciate your feedback and want to ensure you have the best possible experience with your TV. While entry-level models might have different performance characteristics, we'd love to explore any settings or updates that could improve its responsiveness and display. Feel free to send us a message @LGUSSupport, and we’ll gladly assist you! ^ Diego
Written by a customer while visiting lg.com
Customer Rating
1
Slower every day. Inoperable now.
on November 20, 2024
Posted by: GusSanAntonio
[This review was collected as part of a promotion.] It was great in the beginning but now t is so slow you can barely use it. You end up just turning it off. I wish there was a way to update the software or something.
Response from lg.comBy LG Digital Care Team, November 22, 2024
Hey there Gus! We want you to get back to enjoying your LG TV so it can run smoothly and efficiently. This link (https://tinyurl.com/yftraywg) can provide you with the most recent software update available for your TV. All you have to do is enter the model number in the search bar, and you'll be able to download the update. So we can make sure everything is running smoothly, please send us a private message on social media at @LGUSSupport with your contact details and model number, and we'll be ready to help! *Josh
Written by a customer while visiting lg.com
Posted by: Happymomhome
from Maine
Verified Purchase:Yes
[This review was collected as part of a promotion.] We bought our TV a month ago and are pleased. The set up was simple and our 10 year old can easily navigate the television. Picture quality is beautiful!
Written by a customer while visiting lg.com