Customer reviews from lg.com
LG - 75" Class LED 4K UHD UR8000 Series Smart TV
Average customer rating
4.4
(880 Reviews)
Rating breakdown 880 reviews
5 Stars
573
4 Stars
189
3 Stars
58
2 Stars
27
1 Star
33
Customer Reviews for LG - 75" Class LED 4K UHD UR8000 Series Smart TV
Customer Rating
3
Need to improve screen selections and remote
on June 27, 2024
Posted by: Fonebone
The on screen interface is difficult to navigate. The remote with the cursor is not accurate. I went back to my Roku interface and remote.
Response from lg.comBy LG, June 27, 2024
Hi there. Thank you for reaching out to us and sharing your feedback on the LG TV (50UR8000AUA) model. We understand that navigating through the interface should be effortless and that the cursor on the remote should be accurate. We strive to provide reliable, high-quality products and ensure a smooth and seamless viewing experience.
We take your feedback seriously and will work diligently to improve these aspects of our product. If you would consider giving our product another chance in the future, we would be more than happy to assist you in finding a solution that meets your needs and expectations. You can reach out to us on social media @LGUSSupport if you need further assistance. ^Juvy
We take your feedback seriously and will work diligently to improve these aspects of our product. If you would consider giving our product another chance in the future, we would be more than happy to assist you in finding a solution that meets your needs and expectations. You can reach out to us on social media @LGUSSupport if you need further assistance. ^Juvy
Written by a customer while visiting lg.com
Customer Rating
3
not configurable.
on June 28, 2024
Posted by: blackdog20
[This review was collected as part of a promotion.] picture and sound are just ok, I haven't found a way to make the picture brighter or the sound (voice) louder, everything is controlled by AI supposedly but it doesn't seem to work properly. and when I turn the TV off then back on, I wish it would go to the home screen instead of going to Sling all the time.
Response from lg.comBy LG, June 29, 2024
Hi there. Thank you for reaching us. I'm so sorry to hear that you're feeling frustrated with the picture and sound quality on your LG 65UR8000AUA TV. I can imagine how annoying it must be to not be able to adjust the brightness and volume to your liking, especially when it's supposed to be controlled by AI.
First and foremost, I want to acknowledge that we're falling short of your expectations, and for that, I apologize. I understand that having control over the picture and sound settings is crucial for an enjoyable viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
First and foremost, I want to acknowledge that we're falling short of your expectations, and for that, I apologize. I understand that having control over the picture and sound settings is crucial for an enjoyable viewing experience. Please reach out to us on social media @LGUSSupport so we can help you further. ^Cris
Written by a customer while visiting lg.com
Customer Rating
5
Great LG TV
on June 29, 2024
Posted by: Tiger21
from Brooklyn NY
[This review was collected as part of a promotion.] I bought this 3 months ago and it's been a great experience enjoying all of my favorites on this awesome screen!!
Response from lg.comBy ^Rich, LG Digital Care Team, February 21, 2026
Hi Tiger, thanks for taking a moment to share your experience with us. We understand you’re really enjoying your LG 86 Inch Class UR8000 Series LED 4K UHD Smart TV model 86UR8000AUA, and it’s great to hear how much fun you’ve had watching your favorites on that big, vibrant screen.
This series is built to deliver a smooth, immersive viewing experience with 4K clarity and ThinQ AI, so it’s wonderful to know it’s been such a strong fit for you over the past few months.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
This series is built to deliver a smooth, immersive viewing experience with 4K clarity and ThinQ AI, so it’s wonderful to know it’s been such a strong fit for you over the past few months.
If you need further assistance, feel free to email lgdigitalcare@lg.sprinklrsupport.com.
LG Digital Care Team ^Rich
#LifesGood ❤️
Written by a customer while visiting lg.com
Customer Rating
5
Awesome Picture Definition
on July 3, 2024
Posted by: Omg66
from Chicago, IM
Absolutely amazing realistic clarity of pictures and ease of using remote for access to many streaming services and live TV.
Written by a customer while visiting lg.com
Customer Rating
5
Awesome picture
on July 5, 2024
Posted by: Great86
from Wyoming
I bought this great priced amazing 86” tv about 3weeks ago an wow its way better than the LG 82” tv we had before this one
Written by a customer while visiting lg.com
Customer Rating
4
Great Picture!
on July 6, 2024
Posted by: WBL1
[This review was collected as part of a promotion.] I bought this TV a month ago and like it very much, great picture quality and nice size.
Written by a customer while visiting lg.com
Customer Rating
4
Great TV!
on July 12, 2024
Posted by: Lulu0225
[This review was collected as part of a promotion.] I bought it two months ago. Great picture! Love it! However I am over 60 years old and have a real hard time controlling the arrow, on the remote, to go where I need to go.
Written by a customer while visiting lg.com
Customer Rating
5
on July 23, 2024
Posted by: kingstatus817
[This review was collected as part of a promotion.] Awesome tv I love it wouldn’t get another tv brand
Written by a customer while visiting lg.com