Customer reviews from thermacell.com
Thermacell - Patio Shield - Citrus
Average customer rating
4.1
(369 Reviews)
Rating breakdown 369 reviews
5 Stars
247
4 Stars
32
3 Stars
21
2 Stars
8
1 Star
61
74%of customers recommend this product.
(
209 out of
282)
Customer Reviews for Thermacell - Patio Shield - Citrus
Customer Rating
5
Finally!!! Something that WORKS!
on July 12, 2018
Posted by: Hrice
from Kansas
I bought one a few weeks ago and couldn't believe it when I had ZERO bites after being on the patio for an hour. Now I don't have to be the only one in the house when mosquitos are around! Get one or more- you won't be disappointed!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Great results thus far!!
on July 8, 2018
Posted by: Dave1961
from Madison, WI
Purchased this item to help with the HUGE mosquito problem in our back yard. We back up to a wildlife area with a pond and marsh which is beautiful but a nursery for mosquitoes. This rendered our deck off limits as dusk began, that is until we tried Patio Shield. We were able to relax "bite free" for a little over 4 hours last night. We are telling the neighbors to get one of these!!!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
4
Great, but...
on July 7, 2018
Posted by: MNLoLo
from Minnesota
Great product, it totally works.. just wished it would fit in a cup holder!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Did not work at all, returned it the next day
on July 6, 2018
Posted by: sfp1
from Ontario
I had read a lot of good reviews about this and so decided to buy it for my family for the Canada day long weekend, when we all travel up north and there are tons of bugs. I first set it up on the patio, it was turned on and had the light glowing. Left it on for over an hour and saw no improvements with the mosquitoes whatsoever. We were all still being swarmed by mosquitoes and eaten alive. It was not windy and there were visible fumes coming off of the machine but it was not keeping the bugs away at all. Later that night, we tried it again outside while we all sat at the bonfire. We let it heat up for 1 hour beforehand. It was still not effective at all, within 5 minutes we were all being eaten alive so we had to go inside. I am very disappointed that this product did not work at all and I am starting to think that all of the good reviews must be fake. Returned it the next day.
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, July 9, 2018
Thanks for your review and we are sorry Thermacell isn't meeting your expectations. Please know Thermacell protects millions of people worldwide from mosquitoes.
Please contact us at service@thermacell.net or 1-866-753-3837 and we'll work with you on a replacement or refund (receipt required for refund). All Thermacell products come with a 100% Satisfaction Guarantee.
Before you reach out, we would suggest trying two things:
1) Please ensure you see a small light through the view hole to ensure the device is on - and stays on. If the light goes out, you'll have to press "start" again.
2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device.
If this doesn't solve the problem, please contact us.
Please contact us at service@thermacell.net or 1-866-753-3837 and we'll work with you on a replacement or refund (receipt required for refund). All Thermacell products come with a 100% Satisfaction Guarantee.
Before you reach out, we would suggest trying two things:
1) Please ensure you see a small light through the view hole to ensure the device is on - and stays on. If the light goes out, you'll have to press "start" again.
2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device.
If this doesn't solve the problem, please contact us.
Written by a customer while visiting thermacell.com
Customer Rating
1
Stinks
on July 1, 2018
Posted by: Tjshere
from Boston
Wouldn’t work . Had to return and refused to try another one .
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, July 2, 2018
We're sorry your experience with Thermacell was less than excellent. We hope you'll give us another chance in the future!
Written by a customer while visiting thermacell.com
Customer Rating
4
Good Stuff
on June 28, 2018
Posted by: hockeybill
from Anacortes WA
Bought this and used it for an outdoor gathering near our mosquito infested back yard - amazingly there were no incidents of mosquito attacks! Who would have thunk?
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
5
Simply put, it works
on June 28, 2018
Posted by: Jeffrey
from NH
Bought one to try out, liked it so much I went back and bought more of them.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
too expensive for the time it provides
on June 26, 2018
Posted by: pjsha
from Southampton, PA
It is very modest in terms of efficacy. It is fancy but does not protect a barrier as the ad mentions.
No, I would not recommend this to a friend.
Response from thermacell.comBy Josh S, Customer Service, June 27, 2018
Thanks for your review and we are sorry Thermacell isn't meeting your expectations.
Please contact us at service@thermacell.net or 1-866-753-3837 and we'll make this right with a replacement or refund (receipt required for refund). All Thermacell products come with a 100% Satisfaction Guarantee.
Before you reach out, we would suggest trying two things:
1) Please ensure you see a small light through the view hole to ensure the device is on.
2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device.
If this doesn't solve the problem, please contact us.
Please contact us at service@thermacell.net or 1-866-753-3837 and we'll make this right with a replacement or refund (receipt required for refund). All Thermacell products come with a 100% Satisfaction Guarantee.
Before you reach out, we would suggest trying two things:
1) Please ensure you see a small light through the view hole to ensure the device is on.
2) If your device will not turn on, please let the fuel flow for 2 minutes without pressing start. This can purge any dust or debris that may have settled inside of the device.
If this doesn't solve the problem, please contact us.
Written by a customer while visiting thermacell.com