Customer reviews from thermacell.com
Thermacell - Patio Shield - Citrus
Average customer rating
4.1
(369 Reviews)
Rating breakdown 369 reviews
5 Stars
247
4 Stars
32
3 Stars
21
2 Stars
8
1 Star
61
74%of customers recommend this product.
(
209 out of
282)
Customer Reviews for Thermacell - Patio Shield - Citrus
Customer Rating
5
Great product
on July 8, 2019
Posted by: Cassie
from Dover NC
Used last week for first time and did not get one bite!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Garbage! Worst purchase I’ve made in a while
on July 6, 2019
Posted by: Covered in bug bites
from Layton Utah
Fairly simple it doesn’t work ! I’m covered in bug bites. And before you send me a lame message asking me to make sure it was working properly please save your breath. Light was on and the pad was brand new.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, July 8, 2019
Hello - Contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com
Customer Rating
1
Won’t light
on July 5, 2019
Posted by: Jeff in VA
from Fredericksburg, VA
Bought the blue one last year and works great, lights off on first click or two. This new one has worked twice after several attempts to light. Now I don’t even get a spark. Totally disappointed.
No, I would not recommend this to a friend.
Written by a customer while visiting thermacell.com
Customer Rating
5
Fabulous
on July 2, 2019
Posted by: Posey
from West Virginia
I took it to Canada and the mosquitoes are wicked there. We could sit on the dock and didn’t have to swat the bugs away. Love. Hope to buy a bigger one
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
4
Love this!
on June 28, 2019
Posted by: zekebamm
from Lexington, KY
This is a wonderful product, that works great on my back porch. I only gave it four stars for two reasons: (1) The refills are a bit pricey, (2) I recently took it to the Smoky Mountains on vacation, and I believe the higher altitude caused it to be harder to start up. Once it got going it was great!
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
3
Works well but runs out quicly
on June 27, 2019
Posted by: Rosie
from Michigan
The first few pads works for about 3 1/2 hours each, not the 4 hours as advertised. We bought refills. We used the first refill and it only lasted 1 1/2 hours then the pad was white.
I would recommend this to a friend!
Written by a customer while visiting thermacell.com
Customer Rating
1
Doesn’t work
on June 25, 2019
Posted by: Janice
from Florida
Just bought this read reviews and the thing won’t click on no glow in the viewer. What a waste and this is the second one my green one doesn’t work either double the waste of cost
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 28, 2019
Hi there! Thanks for the review. We are sorry that your Patio Shield Mosquito Repellent is not working to our quality standards, but we can hopefully help! We’ve got thousands of happy users to date, and have tested it extensively in extreme buggy conditions before we put our name on it.
This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
This product is fueled by butane which means it starts very much like a gas grill does. Turn the valve on, wait 5 seconds, then click “start”. It might take a few times like it takes a few times to get a grill going!
You can always contact us at service@thermacell.net or 1-866-753-3837 with questions or concerns. There is a 100% Satisfaction Guarantee on all Thermacell products.
Written by a customer while visiting thermacell.com
Customer Rating
1
Won't stay lit
on June 25, 2019
Posted by: BobOnegative
from Oh
I bought this about 5 weeks ago and was optimistic about it based on other reviews. Unfortunately the one I have only burns for a few seconds then quits. I thought it could be a breeze blowing it out so I tried it indoors and had the same result. I really wish it worked.
No, I would not recommend this to a friend.
Response from thermacell.comBy Thermacell Customer Service, Customer Service, June 28, 2019
Hello - Sorry that your Patio Shield Mosquito Repeller isn't working to our standards! It sounds like maybe your refill might not be inserted properly. Try inserting the fuel again, turning it on, and placing it down gently. If that does not work, contact us at service@thermacell.net or 1-866-753-3837 so we can make things right for you.
Written by a customer while visiting thermacell.com