Customer reviews from blackanddeckerappliances.com
Black+Decker - Easy Assembly 8-Cup Food Processor - Black
Average customer rating
2.7
(20 Reviews)
Rating breakdown 20 reviews
5 Stars
6
4 Stars
1
3 Stars
1
2 Stars
5
1 Star
7
20%of customers recommend this product.
(
3 out of
15)
Customer Reviews for Black+Decker - Easy Assembly 8-Cup Food Processor - Black
Customer Rating
1
Returned
on March 17, 2021
Posted by: Bullyme
from Palm Bay, Florida
Gender:Female
I purchased a 8 cup food processor. I got it home and unpacked it and a attachment was missing. I plugged it in and nothing!
I will be returning it for a refund tomorrow.
I will be returning it for a refund tomorrow.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 17, 2021
Thank you for offering your feedback regarding your Black+Decker Easy Assembly 8-Cup Food Processor. I’m sorry to hear that a part was missing from the box. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Works well until lid piece broke off
on March 12, 2019
Posted by: MissS
from Kitchener-Waterloo, Ontario
Gender:Female
The good processor works well, After several uses, the plastic tab on the lid that ensvles it to lock closed has broken. I don’t have the receipt, as it was a gift and feel it should not have broken with regular use so quickly. I cannot find a way to replace the lid so it can be used either...so frustrating.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, March 14, 2019
Thank you for offering your feedback regarding your Black + Decker FP4100B. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Broken Lid
on March 3, 2019
Posted by: Corey
from Canada
Gender:Male
I bought this for my girlfriend as a gift and the first time using it was fantastic. The second time she went to use it, the little plastic tab snapped off. It seems from reading other reviews that this is a common occurrence. Pretty disappointing...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 6, 2019
Thank you for sharing your feedback regarding your Black+Decker FP4100B. I'm sorry to hear about the trouble you’ve experienced with your food processor's lid. I've taken action by documenting your complaint, and I'd like to work with you to ensure that we resolve any potential issues for you and our other customers. This generally includes issuing a warranty replacement, as well as sending your current food processor to our returns center for analysis, at no cost to you. Please contact us at 1-800-231-9786 or reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Problem with cleaning the bowl
on January 17, 2019
Posted by: Mark 04
from Phoenix Az
Gender:Male
When hand washing, water gets in the handle and stays there for days. I would not put the plastic container bowl in a dishwasher. It is a design flaw. There seems to be no way to drain or dry out the condensation inside the handle. Eventually the screw securing the handle to the bowl will rust. Unsanitary.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, January 18, 2019
Thank you for offering your feedback regarding your Black + Decker FP4100B. I’m sorry to hear about the trouble you’ve experienced with your food processor. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com