Customer reviews from blackanddeckerappliances.com
Black+Decker - Easy Assembly 8-Cup Food Processor - Black
Average customer rating
2.7
(18 Reviews)
Rating breakdown 18 reviews
5 Stars
5
4 Stars
1
3 Stars
1
2 Stars
5
1 Star
6
20%of customers recommend this product.
(
3 out of
15)
Customer Reviews for Black+Decker - Easy Assembly 8-Cup Food Processor - Black
Customer Rating
1
Broken Lid
on March 3, 2019
Posted by: Corey
from Canada
Gender:Male
I bought this for my girlfriend as a gift and the first time using it was fantastic. The second time she went to use it, the little plastic tab snapped off. It seems from reading other reviews that this is a common occurrence. Pretty disappointing...
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 6, 2019
Thank you for sharing your feedback regarding your Black+Decker FP4100B. I'm sorry to hear about the trouble you’ve experienced with your food processor's lid. I've taken action by documenting your complaint, and I'd like to work with you to ensure that we resolve any potential issues for you and our other customers. This generally includes issuing a warranty replacement, as well as sending your current food processor to our returns center for analysis, at no cost to you. Please contact us at 1-800-231-9786 or reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lid broke after 10 uses.
on April 12, 2025
Posted by: bmar
from Northern kentucky
Gender:Male
I purchased this processor to help mix ingredients. It works great but has a major flaw. A tab broke off of the lid near the handle and now it wont turn on. The tab on the lid is a safety and is aparently very fragile. No replacement option available. Lids online are half the cost of a new machine. Never buying Black and Decker products again! Its sad too, the machine worked great! Do better.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, April 14, 2025
Thank you for offering your feedback regarding your Black+Decker Easy Assembly Food Processor. I’m sorry to hear of the experience you had with your food processor's lid. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Breaks easily
on August 5, 2025
Posted by: Caelie King
The bowl broke after maybe 10 uses. Can’t figure out how to order a replacement (if its even worth the money to do so.)
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, August 6, 2025
Thank you for offering your feedback regarding your Black+Decker Easy Assembly Food Processor. I’m sorry to hear of the experience you've had with your food processor's bowl. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Broken… again
on August 19, 2025
Posted by: RNB2
Gender:Female
This is the second one I’ve bought. The first lasted years so I bought the same one again, but the one I bought about 9 months ago just broke. I keep having issues with the bowl getting stuck and then a small piece that pushes the sensor in, allowing the machine to start, breaks off. I love the 8 cup capacity of it, but it’s just not worth buying again. I’m trying to find a replacement bowl. But if I’m unable to, then I’m not going to buy another one this time.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Consumer Service, August 19, 2025
Thank you for offering your feedback regarding your Black+Decker food processor. We are sorry to hear that the safety switch to the bowl for your food processor has broken. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has a two-year warranty. Please look for the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Not durable
on October 6, 2025
Posted by: K0825
The food processor worked well but it got knocked over and the bowl broke into pieces. Not durable at all!!
Went to find/buy a replacement bowl and can’t find anything :(
Went to find/buy a replacement bowl and can’t find anything :(
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Corporate Customer Service, December 7, 2025
Hello K0825,
Thank you for sharing your experience with the Easy Assembly 8-Cup Food Processor. We’re glad to hear it worked well for you initially, but we’re very sorry the bowl broke when it was knocked over and that you’ve had trouble finding a replacement. We understand how frustrating that must be.
We’d like to connect with you directly to help track down the right replacement part and make sure you can continue using your food processor. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm.
We appreciate you bringing this to our attention and value your trust in Black+Decker.
Thank you for sharing your experience with the Easy Assembly 8-Cup Food Processor. We’re glad to hear it worked well for you initially, but we’re very sorry the bowl broke when it was knocked over and that you’ve had trouble finding a replacement. We understand how frustrating that must be.
We’d like to connect with you directly to help track down the right replacement part and make sure you can continue using your food processor. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm.
We appreciate you bringing this to our attention and value your trust in Black+Decker.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
The bowl broke and its nowhere to purchase
on January 17, 2026
Posted by: FRUSTRATEDINVA
Bowl broke and I can't seem to find it anywhere. Its so frustrating. I need the bowl and I have searched and searched , no luck . No even on this website. Its ridiculous to make a product and you cannot find one of the parts.
Response from blackanddeckerappliances.comBy Corporate Customer Service, January 26, 2026
Hi Frustrateddinva, thank you for your feedback regarding the Black and Decker Easy Assembly 8-Cup Food Processor, Black. We're sorry to hear of the issue you're having. Our goal is to provide products of only the highest quality, and your feedback will help our quality teams further this initiative. We’d like to connect with you directly to learn more and provide support. Please reach out to us at empowercustomerservice@spectrumbrands.com or call 973‑287‑5134, Monday–Friday, 9am–5pm. Refer to case 00794135 and we'll work together to see how best we can assist.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Junk, not dish washer safe
on August 8, 2025
Posted by: Wookie
from Ohio
Gender:Male
Broke after first use. I blended tomatoes for soup. My wife put it all in the dish washer and not the center shaft won’t go into the bowl anymore as the hole for it warped in the dish washer. It is NOT dish washer safe parts as labeled.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Consumer Service, August 11, 2025
Thank you for offering your feedback regarding your Black+Decker Easy Assembly Food Processor. I’m sorry to hear of the experience you've had with your food processor. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Returned
on March 17, 2021
Posted by: Bullyme
from Palm Bay, Florida
Gender:Female
I purchased a 8 cup food processor. I got it home and unpacked it and a attachment was missing. I plugged it in and nothing!
I will be returning it for a refund tomorrow.
I will be returning it for a refund tomorrow.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, March 17, 2021
Thank you for offering your feedback regarding your Black+Decker Easy Assembly 8-Cup Food Processor. I’m sorry to hear that a part was missing from the box. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your food processor has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com