Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
5
Great all purpose vacuum!
on January 17, 2025
Posted by: josieb611_3689
[This review was collected as part of a promotion.] Great all purpose vacuum! This vacuum has great suction power and can clean any mess I have encountered so far. It is easy to maneuver and charge for use. Battery works great. The dust capacity is large and you do not need to empty too often.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Very convenient!
on January 15, 2025
Posted by: dalek5_3772
[This review was collected as part of a promotion.] To say I like my Shark cordless vac is an understatement! It works great! It’s so convenient…just take it off the stand and it’s ready to go anywhere because there is no cord! Vacuuming my steps are a breeze. It has great suction and handy attachments. It can also operate as a handheld for those hard-to-get spaces. The charge lasts through all my house. It even empties itself…what more could I ask!? If there is one downside…it’s a little hard to push on higher carpet because of the great suction. It has made vacuuming so much easier!
Update from husband : it conveniently senses different floor types. A negative, it seems that taller people like myself cause the powerhead to push into the carpet a bit more which can bog it down a little. I purposely hold it lower now when operating it. Also, when auto emptying, you do get some smell from it's contents
Update from husband : it conveniently senses different floor types. A negative, it seems that taller people like myself cause the powerhead to push into the carpet a bit more which can bog it down a little. I purposely hold it lower now when operating it. Also, when auto emptying, you do get some smell from it's contents
Written by a customer while visiting sharkninja.com
Customer Rating
4
Like the features.
on January 13, 2025
Posted by: Suze55
Good enough for us , because more powerful Shark vacuums suck up thin rugs.
I like the way it cleans itself. Only have to empty once a .month.
I like the way it cleans itself. Only have to empty once a .month.
Written by a customer while visiting sharkninja.com
Customer Rating
2
I really want it to work maybe a bad battery
on January 13, 2025
Posted by: Helper
I have been using my vac for a few weeks. I am disappointed it won’t run past ten minutes tops. I have a corded one had for years it is awesome. I thought I wasn’t getting it on charger good but still doesn’t last. I vacuumed up sugar I spilt and when I put on charger the sugar fell out the hose
Response from sharkninja.comBy SharkNinja, February 21, 2025
Hello,
Thank you for taking the time to leave a review.
Based on what you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on what you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great
on January 9, 2025
Posted by: helenj2_4313
[This review was collected as part of a promotion.] I love this vacuum, it’s very light and easy to maneuver around the house! There are 2 additional heads they gave us for a more deep clean. It’s very powerful and effective with cleaning. It honestly collected so much dirt and hair from a short vacuum session. I’m being serious when I say I never felt more excited to vacuum before! As for the noise I think it’s a pretty average sounding vacuum. Lastly battery life is good, it can at the least last a solid 30 min.
Written by a customer while visiting sharkninja.com
Customer Rating
4
Impressive suction and run time
on January 8, 2025
Posted by: brettl2_7554
[This review was collected as part of a promotion.] I had been looking for a cordless stick vacuum with a handheld capability for months. This Shark really surprised me. It charges quickly, picks up pet hair like a dream, and it quiet enough to not scare my cat away every time I use it. I also really like how it automatically purges what you’ve vacuumed up into the bin on the stand each time you hang the cordless stick back on the charger. Best part of all is that it’s strong enough to pick up cat litter on tile instead of just blowing it around. I’ve officially replaced my Dustbuster, too.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Powerful !
on January 7, 2025
Posted by: radicalgramz_846
[This review was collected as part of a promotion.] this is WONDERFYL !!!! I’m a seamstress and this baby sucks up all the dust strings dirt and debris !! It’s pretty quiet too compared to the other vaccuum I had. clean up is easy. And she’s still going strong after a month and a half of using her !!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible waste of money
on January 4, 2025
Posted by: Tam1
from Kentucky
Gender:Female
I bought this around the first of December and I am so disappointed with it. I’ve previously owed 2 Shark stick cordless vacs and they were really great. This one, not great at all. Unless I run it as high as it will go, it just pushes the dirt around the floor and doesn’t suck it up. But, running it on high drains the battery so fast that I can’t even get 2 rooms done. Running on eco mode is completely useless, and although it’s supposed to have more power along baseboards using the Detector Pro, it won’t even suck up dirt along the baseboards. I have to push away the dirt from the baseboards then run the Shark over it. I’d return this product, but we already threw the box away. When you place the vac on the stand to empty and charge it, it has to sit a certain way or it won’t work. I have to push my foot against it to get it to work. That’s not a big deal in the whole big picture, but the point I’m making is that this vac claims to do a lot of things that it actually doesn’t do. It’s a very expensive, generic store brand product, and doesn’t live up to the value of Shark products, in my opinion.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 18, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you've faced with your vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you've faced with your vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Written by a customer while visiting sharkninja.com