Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
5
That the battery lasts
on August 27, 2026
Posted by: SidorelaR
This is one of those products that you think it won’t last but it surprises you in every direction. Very easy to use. The design to clean itself it’s mind blowing. How easy to use and how much it lasts is something else I have no words. I really love this vacuum and the filter does keep a lot of dirt. It has its own storage and it is to move around. You won’t regret having this vacuum cleaner.
Written by a customer while visiting influenster.com
Customer Rating
4
Great Features But Needs Some Fine Tuning
on October 11, 2025
Posted by: kieransteers
from Sewickley, PA
Gender:Male
I decided to buy this on a whim, and while I am so glad that I gave it a try, I have to say that it appears that the vacuum itself is too short for someone of my height (5'10") to use. I have attached a photo of it on it's stand with my Dyson V11 standing upright beside it in an attempt to show the height difference. I must say the shark was so short that I could barely push it along the carpet; I kept lifting it up off the floor instead. I did not actually like the detect mode for the edges of the room, as I found it irritating that the suction was adjusted upwards to clean the edge of the room. This product left beautiful lines in the carpet and it did an OK job on hard floors too. I have some very light rugs that my Dyson V11 cannot clean (as it will try to suck them up) and this shark did a great job of fluffing those rugs back up. This is not a proper cyclonic vacuum cleaner. IF one is to open it up one can see that there is just a pleated HEPA filter behind the cone shaped shroud that is inside the bin. This does lead me to be concerned that the machine would lose suction very fast. The contents of the vacuum stick straight to the shroud. I had thought this vacuum would be cyclonic when I purchased it, hence why I am mentioning this. I found the self-emptying base cleared most of the dust off the filter, but not all of it. Furthermore, The self-emptying base is not cyclonic either, and you will have to stick your hand in there to clean some of the dust off when you do eventually empty it. It is a great idea that I think could use some fine tuning. Overall, the product was good, but I found that I personally could not overlook its faults, so I sent it back and I am still using my Dyson V11. I am not a stranger to Shark products as I used to be a house cleaner. 9 times out of 10 I would recommend the Shark corded vacuum to people as Shark products are normally excellent. I have even gifted a corded shark to my mother as she enjoys that it is much lighter than a corded Dyson. I myself continue to use Dyson in my own home due to the fact that I will only use a cordless vacuum for myself. This is not my first time buying a Shark cordless either; last time was a Vertex (I believe) and I also found that one was too short. This is something I would really like to see improved, possibly by an adjustable length tube, so that I can use a Shark cordless vacuum, instead of continuing to pay Dyson's prices.
No, I would not recommend this to a friend.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great lights, doesn't clog up
on September 12, 2025
Posted by: Cat lover
from Lebec, CA
Gender:Male
We like it and it cleans well. It is easy to use and conveinent to empy hands free. Very happy with this model.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Stock vacuum on the Market
on August 22, 2025
Posted by: Navy Veteran
from Haltom City, Texas
Gender:Male
I am a disabled veteran and have health issues which make it difficult for me to use a full-sized vacuum. This stick vacuum is the best I have ever used. The automatic emptying of the vacuum into a chamber that holds a month or more debris is phenomenal!!
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
on August 6, 2025
Posted by: Bob27
As soon as that handle breaks it’s absolutely junk
Just a really poor handle design.
Just a really poor handle design.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 7, 2025
Hello Bob,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your product's design. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your product's design. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great , very light. I love the auto emptying syste
on August 3, 2025
Posted by: Mhpp
I bought this a month ago. I love it. It does the job week done
Written by a customer while visiting sharkninja.com
Customer Rating
2
Not ideal for families
on July 29, 2025
Posted by: burtuka
from Oregon
Gender:Female
Purchased this vacuum a little over a year ago. I think it would be a good vacuum for a single person or a couple with no pets. I think the vacuum has great suction and the concept of it is great. Unfortunately, I struggle with it working well for our family (5 of us) and our pets (dog and cat). It does fine sucking up the pet hair, but it struggles with the auto-empty (as other photos in reviews show, if the canister is more than half full it seems to not auto-empty). My work around has just been to empty it before putting it back on the auto-empty. The suction flap and the magnet for the auto-empty don't seem to work well. The magnet is constantly blocked by something, so typically before I vacuum I need to clean the magnet and close it manually. We did have a few instances where someone tried to vacuum up a wasp or a spider and the back flap wasn't closed, so out it comes. The battery lasts for about 30 min (enough for me to get one level of our house) - then needs to charge before I can tackle anywhere else. Now since it's been worked for over a year in our house, I can say with confidence that I wish this was a little beefier and could handle a family household. If it were just my husband and me, I do believe this vacuum would meet our needs. For a family, it will leave you frustrated.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, August 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you're facing with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you're facing with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Limpia muy bien
on July 26, 2025
Posted by: C Milanes
from FL
Gender:Male
Lo compre hace pocos dias. Hasta ahora trabaja perfecto.
Written by a customer while visiting sharkninja.com