Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
5
Solid cordless vacuum
on January 25, 2025
Posted by: sabinat11_1637
[This review was collected as part of a promotion.] I really like this vacuum, it is easy to use and stronger than my old cordless vacuum. The battery seems to last a long time, I haven’t actually timed it, but it never died before the end of the job for me. I’m able to get the whole basement vacuumed, the stairs and kitchen and hallway. As with most cordless vacuums, I think it’s best for touch ups and a quick clean, not a general whole house vacuum. I really enjoy the auto option that adjusts the suction power based on the amount of dirt it detects or carpet vs hard floor surface, it actually works well! The self emptying function works well, when the vacuum gets docked, the dirt gets sucked in automatically and the optional scent gets released at that time so you don’t need to smell dirt and dust, I have it at lowest setting and it just puts out a little burst of scent, not too overpowering. The tank is pretty spacious and it lifts up easily by the handle, the hole for emptying is not big, you need it shake it a bit to empty. The attachments work well, I love the brush one. I love the fact that I didn’t need to drill anything to the wall to make it stand upright, it looks pretty slick and inconspicuous. A little dirt escapes on the bottom during the self emptying, as pictured.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum for a house with dogs
on January 25, 2025
Posted by: jenniferi2_6894
[This review was collected as part of a promotion.] Overall, I was very pleased with this vacuum. When I opened the box, the assembly instructions were clearly printed on the box. I was able to set it up, plug it in, and get to using it fairly quickly. It had excellent suction and I was able to vacuum the first floor and stairs with one charge, including a den with fairly deep carpet covered in dog hair. On a normal pass, I would expect to get a couple more rooms out of a charge. I was particularly impressed by the roller. Vacuuming floors covered with hair from a golden retriever/ newfoundland/ black lab mix, I was surprised that there was only one point where the vacuum was clogged. It was easy to clear, and the hair did not get wrapped around the roller badly enough to do any damage. My vacuum did come with the pet multi-tool, which seemed like it would work well, but annoyingly didn’t have anywhere on the base to store it. The self-emptying canister was pretty neat, but I’m not sure if it’s something entirely necessary.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible.
on January 25, 2025
Posted by: AmandaDadd
from New Jersey
Gender:Female
I bought this today and it is the biggest waste of money I have ever spent. The thing takes five hours plus to charge with a total run time of about 20 minutes. It’s literally un-usable and the suction is terrible. DO NOT BUY
Response from sharkninja.comBy SharkNinja, February 25, 2025
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience, based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience, based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Incredible value for its versatility and smart fea
on January 24, 2025
Posted by: petaly_k_2554
[This review was collected as part of a promotion.] Very lightweight, easy to maneuver and has the ability to self-empty into a charging station. Pick up even the dirt lurking in edges and corners
Written by a customer while visiting sharkninja.com
Customer Rating
2
Faulty Design
on January 21, 2025
Posted by: Jean
It vacuums well . But the stick tube ls too narrow and keeps plugging up. I have to put a dowel down the tube to unplug it almost every time I use it.
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello Jean,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re vacuum is constantly clogging. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re vacuum is constantly clogging. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Has so many amazing features!
on January 19, 2025
Posted by: jocb123_4945
[This review was collected as part of a promotion.] This vacuum is AMAZING. It tells you the amount of suction that it is using(so you know when you’re going over crumbs). It is a lot quieter that most vacuums I have owned previously. It’s cordless so it makes for easy use and it has not died on me yet. It also has a light so you can really see what you are cleaning up. On top of all of that, it’s self cleaning. I honestly have not used a vacuum as amazing as this one.
Written by a customer while visiting sharkninja.com
Customer Rating
5
So far, loving it!
on January 19, 2025
Posted by: sophiaf93_1380
[This review was collected as part of a promotion.] So far, this vacuum has been AMAZING! I love being able to vacuum my entire apartment without worrying about tripping over a cord or unplugging and plugging back in the cord over and over. I also love that this can be used as a handheld vacuum to clean up smaller areas. The self-emptying feature is a dream; I feel like I can have this vacuum out in my apartment rather than shoved into a closet because it always looks clean and emptied. It isn’t overly loud compared to other vacuums, and the suction is great—I use it on my carpets and tile floors with great results. I’m definitely still trying to figure out how all of the features work, but so far I’m very impressed with this product!
Written by a customer while visiting sharkninja.com
Customer Rating
2
So many PROs, but the biggest CON....
on January 19, 2025
Posted by: Hb16
from OHIO
Gender:Female
I bought this Shark 2 or so months ago and I do really love the convenience of a no chord vacuum. I have been wanting to switch for awhile and after researching, this is the one I went with. PROS: Love the difference attachments, great for high corners, and handheld cleaning jobs. it's so light and easy to maneuver. I truly enjoy the cordless aspect of the vacuum. Grab and clean so quickly. The suction meets my needs and I really like the different speeds and suction options that can be chosen for your carpet and hard floor needs. I really like the automatic dispenser with the air freshener. It's nice not having to empty the canister everytime I vacuum (which is multiple times every day because I have little kids). I have cleaned the parts of the vacuum and id say that's pretty simple as well. So, a lot of positive things about this vacuum that I truly love HOWEVER.... CONS: biggest con and what ultimately pushed me to review this vacuum poorly is the battery life. It's ridiculous. I can't clean my entire house (I'd say my house is more hard floor than carpet, but close to maybe half and half). My house is 2400sq ft. I despise that I vacuum part of my house then have to charge it to do the rest. Now do I vacuum my entire house every time; truthfully no, but when I want or need to, I can't. For the price of the vacuum I was truly hoping for a better battery life.
Response from sharkninja.comBy SharkNinja, February 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the battery life on your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with the battery life on your vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products.
Written by a customer while visiting sharkninja.com