Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
1
Terrible battery life
on February 23, 2025
Posted by: LRCK
I had this vacuum for less than a year and the battery already died. It’s not worth the price at all!
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sad to hear that you haven't had the best experience with your vacuum's battery life, and we regret any frustration this may have caused. Kindly reach out to our team by phone at 1-855-427-5127; we'd be more than happy to look into this for you and get this fixed.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sad to hear that you haven't had the best experience with your vacuum's battery life, and we regret any frustration this may have caused. Kindly reach out to our team by phone at 1-855-427-5127; we'd be more than happy to look into this for you and get this fixed.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Auto Empty Doesn’t Work!!
on February 22, 2025
Posted by: Mom01
from Las Vegas, NV
Gender:Female
I’ve had this thing for almost a year now and have to deal with emptying it myself because the auto empty feature doesn’t work. COMPLETE waste of my money and i wish i had returned it or never bought it in the first place. don’t waste your time, get a better vacuum.
Response from sharkninja.comBy SharkNinja, March 6, 2025
Hello,
Thank you for taking the time to leave a review.
We're so disappointed to hear about how your vacuum is performing; this isn't the experience we strive to give our valued customers. Based on the issue described, we kindly ask that you reach out to our team by phone at 1-855-427-5127. We have specialists on hand who are eager to help you with getting this fixed, so your vacuum can empty itself as intended.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so disappointed to hear about how your vacuum is performing; this isn't the experience we strive to give our valued customers. Based on the issue described, we kindly ask that you reach out to our team by phone at 1-855-427-5127. We have specialists on hand who are eager to help you with getting this fixed, so your vacuum can empty itself as intended.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
I love how it works on my stairs
on February 22, 2025
Posted by: Lory
from Mukwonago, Wisconsin
Gender:Female
I've only had it for a few weeks, but so far it works great. There are a lot of filters that need up keep, but as long as it keeps performing well, I don't mind. My box says Shark detect, but I think it was supposed to be the detect pro.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Meh
on February 16, 2025
Posted by: CatC
from Dover DE
Gender:Female
I’ve owned this vacuum for about a year now and would not recommend. It worked excellent at first but now, not as great. Battery dies quickly, there’s a flap that after vacuuming stays open and dirt comes out of it, and it just doesn’t pick up as well as it used to. Yes, I routinely clean the filters and rollers.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your stick vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your stick vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Sleek design and excellent auto detection features
on February 8, 2025
Posted by: emilyi67_2826
[This review was collected as part of a promotion.] This vacuum is so nice, the only downside is the short battery life, so if you want a vacuum for a large space, this wouldn’t be ideal for you. The noise level is moderate, and it is pretty lightweight and doubles as a handheld vacuum which is nice. The auto sense on this is an amazing feature, as it senses walls and will increase suction. I don’t have to use a different attachment to get the crevices along the walls and the light helps me see all the dirt I would normally miss with my other vacuum. I am pretty amazed at how well it picks up everything on all surfaces in my home. The self emptying feature is another perk to using this vacuum, no more dust! Overall, I love this vacuum-from the sleek design to the auto detection and self emptying features. Definitely recommend.
Written by a customer while visiting sharkninja.com
Customer Rating
2
Just adequate
on February 6, 2025
Posted by: Trist
Adequate for those "little" clean-up jobs. But if you're looking for deep cleaning, don't count on this. We bought this because the hose on my corded shark (that I LOVE) got a hole in it and my husband wanted a cordless one. The attachments are useless. When you use them, the device shuts itself off when the suction is "too much" Really? Too much suction in a vacuum? We contacted Shark and they replaced the handle, it continues to do it, it's the way it's built, not the individual device. I broke down and bought a new hose from my corded shark-it's too old to get it replaced for free but I can't stand it. It's also giving me a blister on my thumb from holding it so long.
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello Trist,
Thank you for taking the time to leave a review.
Your feedback is invaluable, and we’re grateful for the opportunity to make things better based on the suction and power issue you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure
you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Your feedback is invaluable, and we’re grateful for the opportunity to make things better based on the suction and power issue you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure
you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Hate the new designs
on February 6, 2025
Posted by: Commerial
WHY? Used to purchase these for company use but you seemed to think no one wants a std solid stick and all are moving to this new flex type, bad move back to Dyson
Response from sharkninja.comBy SharkNinja, February 28, 2025
Hello,
Thank you for taking the time to leave a review.
Your feedback is invaluable, and we’re grateful for the opportunity to make things better, we're so sorry to hear that you do not like our new flex wand. We will share your
feedback regarding the product design with the relevant teams internally, we also offer a lot of other models which has the solid stick wand. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Your feedback is invaluable, and we’re grateful for the opportunity to make things better, we're so sorry to hear that you do not like our new flex wand. We will share your
feedback regarding the product design with the relevant teams internally, we also offer a lot of other models which has the solid stick wand. If you need any further assistance with your product, please don’t hesitate to reach back out to our team at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Easy2use,Lite w/Might Whole-house Cordless Cleaner
on January 28, 2025
Posted by: BraerRabbit15
from Upstate-Lake Keowee, South Carolina
Gender:Male
I bought this device to replace my Shark Navigator. It is my third Shark vacuum cleaner. The Navigator has been great, used a lot, and is wearing out. I saw the marketing video for the Cordless Detect and was most impressed with the sealed, no dust escape feature. Since receiving and using the Cordless Detect I am equally impressed with the ease of use: light weight, slim and narrow power head that can get under most of our furniture and into tight spaces, and stores conveniently in the pantry. Counterintuitive, the smaller power head is an advantage. It is light weight, maneuverable and can get under and around furniture and fixtures to do a great job lifting and extracting dirt and dust. The apparatus is nicely balanced so as not to be fatiguing while using it to clean the whole house, or to just clean us broken glass in the kitchen. Being cordless, I can zip through the house from room to room without stopping to unplug and re-plug the cord; no cord to get entangled in the furniture, and the detect feature seems to prevent the device from snagging and entangleing small electrical cables, something my Navigator did with gusto. Watch the light change color on the power head and handle while vacuuming; it changes color when dirt is detected: yellow for medium and red for heavy. Go over the area, especially carpets and rugs, until it turns blue again. Don't forget to empty the waste container of the charging station after each, or at least every other, use. Unfortunately, when trying to thoroughly clean the whole house (over 3600 sf), I've run out of power twice, and had to return downstairs to reset the device in the charging/emptying station to recharge before I can complete the cleaning (maybe that will change next time, after extracting the dirt left by my Navigator). It is for that reason only that I give it a 4 instead of a 5. I highly recommend this vacuum cleaner to anyone wanting and needing a new vacuum that is easy to use, does a great job of cleaning and doesn't spew dust while doing so.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com