Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
5
Review
on April 29, 2025
Posted by: Battgurl
from Auburn, New York
Love anything from Shark, but this is awesome. I love it and so convenient.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
2
Sounds good in theory
on April 18, 2025
Posted by: AmandaC
from Ohio
Gender:Female
Works terribly. I used my shark quad clean first, and then switched to my older shark navigator I was trying to replace and I filled the entire canister with dog hair. AWFUL for people with pets.
Response from sharkninja.comBy SharkNinja, April 23, 2025
Hello Amanda,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Poor hinge and wand has too small opening
on April 12, 2025
Posted by: Katie
from Alberta canada
Gender:Female
I bought this about 10 months ago. I like the collection box idea. The hinge on the cylinder that stores the debris while vacuuming never stayed clicked close from day one. So the suction is poor. The hole on the bottom of the wand is too small so debris keeps clogging up the machine. Could use some improvements but seems average and was hoping for better product in the end.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello Katie,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having suction troubles with your Shark. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having suction troubles with your Shark. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
None
on April 11, 2025
Posted by: Gina
from Canton nc
Gender:Female
I do not like this vacuum it hardly picks up anything an gets stopped up an wont empty stuff gets stuck in it an it wont suck anthing up till you take it apart an get any little thing out of it not a fan of this the battery does not last long it dies befor I even get my whole house done the bottom of it gets clogged up all the time maybe I got a bad one idk but wish I would have bought a different one then this one
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello Gina,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team
a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team
a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Terrible for people that have pets and long hair
on April 10, 2025
Posted by: Steph
Gender:Female
It’s great for a quick vacuum on hardwood/tile etc. For carpets/area rugs this is a NO! It does not pick up any type of hair dog or long hair instead it clumps it into a pile. The bagless compartment is small you have to constantly empty it. If you have too much debris then it doesn’t self empty you have to do it manually which isn’t a big issue. Battery life for this product is short but then takes forever to charge back up. Would recommend doing research prior to buying this vacuum.
Response from sharkninja.comBy SharkNinja, April 22, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you're facing with your Shark. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to learn of the difficulties you're facing with your Shark. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Disappointed in product
on April 1, 2025
Posted by: Matc
from Kalispell, MT
Gender:Female
I’m actually pretty disappointed with this product. It gets clogged up really easily. Have gone to just using it for easy cleanup.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, April 9, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark vacuum, due to the constant clogging. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark vacuum, due to the constant clogging. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
2
Bad suction
on March 28, 2025
Posted by: Jem81
from MN
Gender:Female
Did not have the suction I was hoping for. Nothing like my shark upright vertex or stratos. I have dogs with fine hair and it just pushed the hair around.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the vacuum may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not good
on March 25, 2025
Posted by: Z2020
from New mexico
Gender:Male
Bought the vacuum about two months ago worked fine for the first couple times but now it doesn’t charge it won’t hold and charge it won’t self clean anymore I can’t even use it anymore
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, March 31, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark isn't charging and self cleaning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that your Shark isn't charging and self cleaning. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into
this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com