Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
2
Poor longevity
on June 26, 2025
Posted by: Rachel C.
from Louisiana
Gender:Female
Bought this vacuum in Feb 2025 and I am already so disappointed. The suction is ok, at best. The canister has a little piece closed off and it collects the smallest dust particles that do not come out when it self empties. The roller and the clear casing around it is already DISGUSTING despite my best efforts to keep it clean. It doesn't pick up "debris," only fine dust and/or hair. anything bigger than a grain of rice is not being sucked up.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 1, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark vacuum. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Loved it at first
on June 4, 2025
Posted by: TLK1
from Arizona
Gender:Female
Honestly I LOVED this at first. Got it for my birthday in March and it messed up last week. Cleaned all the filters. Took it all apart and cleaned it but it still kept blinking red then died. The battery felt hot. I’m disappointed because I love shark and always had a good experience but this didn’t last 3 full months. Such a bummer
Response from sharkninja.comBy SharkNinja, June 4, 2025
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Shark vacuum. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Nice and lite weight
on June 3, 2025
Posted by: ScHome
from South Carolina
Gender:Female
After vacuuming the dirt basket doesn’t always empty fully and I have to pull the dog hair out and dump it in the trash
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
great vacum with great features.
on May 24, 2025
Posted by: Neil. S.
its a great vacuum. we love it. it's very light weight vacum, very easy to operate. its quite performance vacum.
Written by a customer while visiting sharkninja.com
Customer Rating
5
on May 21, 2025
Posted by: Andrea
from California
Gender:Female
Upgraded my old shark vacuum and I’m more than happy!
Written by a customer while visiting sharkninja.com
Customer Rating
4
Great!
on May 17, 2025
Posted by: Autumn
from MO
Gender:Female
Love it, just wish it was slightly larger to keep up with the whole house in less time.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
5
So far good
on May 16, 2025
Posted by: Lady
from South Carolina
Gender:Female
My Husband got this shark for me for Mother’s Day’s and I only use it once but I like it so far especially the audio empty system and that it’s cordless
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible vacuum
on May 12, 2025
Posted by: Silvi
from New Mexico
Gender:Female
If I could give a zero I would . Got this vacuum for Christmas. Worst decision ever!! It always gets clogged up I’m always having to clean the bottom because the stuff won’t pick up . Hate it!!!
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, May 13, 2025
Hello Silvi,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it
sounds like there’s a chance the vacuum may not be
working as it should. Could you please give our team
a call at 1-855-427-5127? We’d love to help ensure
you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it
sounds like there’s a chance the vacuum may not be
working as it should. Could you please give our team
a call at 1-855-427-5127? We’d love to help ensure
you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com