Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
3
Love it
on July 27, 2024
Posted by: Cher_bear71
from Ohio
Gender:Female
I LOVE it!! If you all can have a motorized brush attachment for the handheld instead of the brush, I wouldn’t have to buy another vacuum that has one. That brush, the hairs are attached and doesn’t get sucked up because they’re stuck to the bristles. Please make a motorized brush attachment and inform me when you do and this will by far be the best system I’ve owned!!
I would recommend this to a friend!
Response from sharkninja.comBy Shark Clean, August 27, 2024
Hello Chernette,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Cordless Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Cordless Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
1
High hopes, low quality product
on July 26, 2024
Posted by: Christina
from Dallas
Gender:Female
Probably the worst vacuum I’ve ever bought. I’ve used many different sharks and this one is just terrible. It doesn’t suck very well and the canister emptying latch doesn’t empty correctly. I’ve called about a warranty and they replaced the motor but not the canister… would not recommend
Response from sharkninja.comBy Shark Clean, August 27, 2024
Hello Christina,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Cordless Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Cordless Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If there's anything we're able to help with, please don't hesitate to reach out to our team by phone at 1-855-427-5125 Mon – Fri 9am — 9pm ET | Sat. 9am — 6pm ET.
Kind regards,
Written by a customer while visiting sharkninja.com
Customer Rating
5
I’m glad I bought this vacuum.
on July 23, 2024
Posted by: Haley
from Midland Mi
Gender:Female
I bought this a few weeks ago. I can’t believe how light it is.
I have long hair it doesn’t wrap around the roller. I find the hair
does get stuck in the wheels. Other than that I really like when I
get up against a wall and it turns on more power and it picks up everything
up against the wall.
I have long hair it doesn’t wrap around the roller. I find the hair
does get stuck in the wheels. Other than that I really like when I
get up against a wall and it turns on more power and it picks up everything
up against the wall.
Written by a customer while visiting sharkninja.com
Customer Rating
5
Great vacuum
on July 19, 2024
Posted by: Coffs
Gender:Male
Replaced a shark IonFlex with this and what a difference, felt a little hard to push but that's because the suction was so good. Nice having a clean dirt chamber every time.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Meh
on July 8, 2024
Posted by: Shark
from Sd
Gender:Female
I have an older shark thats cordless. It does better then this one. This one is constantly getting clogged up by little things. The canister was cheaply made. The springs on mine already broke. Very disappointed.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear your Detect Pro isn't working as intended. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear your Detect Pro isn't working as intended. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
It’s okay, there’s better
on July 7, 2024
Posted by: Samya
from NY
Gender:Female
I feel like it’s okay. The suction isn’t spectacular tbh. I’d say go for a different shark vacuum. My corded shark vacuum has amazing suction. But if you’re going for a cordless one, I say choose a diff one
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the Detect Pro may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
Based on the suction power you’ve described, it sounds like there’s a chance the Detect Pro may not be working as it should. Could you please give our team a call at 1-855-427-5127? We’d love to help ensure you’re getting the most from your product.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
Not Happy
on July 5, 2024
Posted by: TanyaH8941
from El Paso, Texas
Gender:Female
I really wanted to live this product but it does not pick up that great on carpet. For the price, I was hoping for a much better suction and on hard floors it’s great but not on carpet. Also the hairs get caught up in the wheels pretty bad and dog hair collects at the bottom. Not very happy with this especially for the price.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, July 9, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear your Detect Pro isn't working as intended. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear your Detect Pro isn't working as intended. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
on June 27, 2024
Posted by: Cherbear
from Florida
Gender:Female
Battery is still not working as expected. Should work much longer
I would recommend this to a friend!
Response from sharkninja.comBy Shark Clean, June 28, 2024
Hello Cheryl,
Thank you for taking the time to leave a review.
We're sorry to hear you're having trouble with your Shark Cordless Detect Pro. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. We apologize for the inconvenience.
Kind regards,
Thank you for taking the time to leave a review.
We're sorry to hear you're having trouble with your Shark Cordless Detect Pro. We’d like to do some troubleshooting steps with you in order to best resolve your issue. The troubleshooting can be completed by phone at 1-855-427-5125. Please have your Shark on hand at the time of your call. We are open Monday to Friday 9am - 9pm ET as well as Saturday 9am - 6pm ET. We apologize for the inconvenience.
Kind regards,
Written by a customer while visiting sharkninja.com