Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
5
Great cordless vacuum
on October 30, 2024
Posted by: Rman
from North Carolina
Gender:Male
I have had my shark for about two weeks now and love it should have purchased sooner.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Doesn’t hold a charge for long’
on October 28, 2024
Posted by: Sadsarah
I love the versatility of this vacuum. I just wish it held a charge for more than 10 minutes. It’s really annoying and considering sending it back. Perhaps the corded would have been a better idea.
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Iw3511 run time. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Iw3511 run time. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
Love the look, dislike the battery life
on October 24, 2024
Posted by: sleek
from South Dakota
Gender:Female
Its light weight and I do appreciate the sleek look and love the self empty option and charging stand all in one. My one complaint is that the battery does not last long at all. I am not even using it on the highest power either. I can do about half of my upstairs- maybe 30 -40 min- before it needs to be recharged.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
It’s okay
on October 18, 2024
Posted by: Allie
from Pa
Gender:Female
Vacuum is ok, battery life doesn’t last long, also the plastic piece that says shark on it to cover the filter keeps coming off
Response from sharkninja.comBy SharkNinja, November 1, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Detect Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you’re having trouble with your Detect Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Best Shark Ever
on October 13, 2024
Posted by: Carol Vee
from West End NC
Gender:Female
Absolutely love this vacuum. Always charged so ready to use at all times no waiting. Love the self empty feature.,so clean and convenient. And the best part is the auto surface change. Go from carpet to floor automatically. The super charged edge cleaning is also amazing. This is my 5 th shark and also the best yet.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
4
My newest cleaning partner!
on October 13, 2024
Posted by: NicoleS
from Avon IN
Gender:Female
I bought this hoping it would motivate me to clean more often and IT DID NOT DISAPPOINT! I love vacuuming daily now because it is so simple with this device. I gave it 4 stars due to battery life and the website always seems not to have the second battery for purchase in stock. There are times when I need a second battery to finish a large clean.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
A little disappointed
on October 9, 2024
Posted by: carnie53
from SOUTH DAKOTA
Gender:Female
I've owned and still own shark and ninja products for years. I recently purchased the Corless Pro and I'm pretty disappointed. Previously we owned the Shark XBAT200 ION Rocket IONFlex. We actually still have it but it is definitely worn. That was a MUCH better cordless vacumm. The only thing I have nice to say about the Detect Pro is the self empting. The suction is par at best, the wand is too short even for me at 5'6" and it is very flimsy. The whole thing feels very cheap! I actually still love the shark vacumm I have the corded one and it works amazing. Was really hoping the Detect Pro was going to better than my last Shark cordless or atleast equal not the case. Wishing they had a trade-in/up credit.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, October 22, 2024
Hello,
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience with your Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We’re disappointed to hear about your experience with your Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
4
poor battery life
on September 21, 2024
Posted by: m shot
from cape coral fl.
Gender:Male
I like this vacuum but the battery does not last very long even in eco mode 10to 15 min. tops. I think i have a defective unit.
Written by a customer while visiting sharkninja.com