Customer reviews from sharkninja.com
Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Average customer rating
3.9
(225 Reviews)
Rating breakdown 225 reviews
5 Stars
128
4 Stars
34
3 Stars
16
2 Stars
17
1 Star
30
72%of customers recommend this product.
(
89 out of
123)
Customer Reviews for Shark - Refurbished Excellent - Detect Pro Auto-Empty System, Cordless Vacuum with QuadClean Multi-Surface Brushroll, HEPA Filter & 60-Minute Runtime - White/Beats Brass
Customer Rating
4
Gets the job done
on December 7, 2024
Posted by: ashleyw704_854
[This review was collected as part of a promotion.] The vacuum is nice! It’s a little heavier than I was expecting, but still easy to maneuver. I love that it’s cordless. The suction is great. It can be a little loud when it’s doing the auto empty, but doesn’t run as loud when actually in use.
Written by a customer while visiting sharkninja.com
Customer Rating
1
Horrible vacuum
on November 30, 2024
Posted by: Val77
from Michigan
Gender:Female
I bought this in the summer. The worst vacuum I have ever owned. The suction is horrible, it does not pick up anything along the baseboard. And the battery only works about 20-30 minutes. I vacuumed before returning it and purchased a shark stratos, the the bin was half full. Showed me how horrible the cordless vacuum is.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 17, 2024
Hello,
Thank you for taking the time to leave a review.
We're sorry to hear that you were having trouble with your Detect Pro, and that you’ve returned it as a result. We will absolutely share your comments with the relevant teams for consideration on future products. We're happy to hear you're enjoying your Stratos.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're sorry to hear that you were having trouble with your Detect Pro, and that you’ve returned it as a result. We will absolutely share your comments with the relevant teams for consideration on future products. We're happy to hear you're enjoying your Stratos.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Loved by all in my household!
on November 29, 2024
Posted by: MegHAMM
from New Orleans, LA
Gender:Female
This vacuum is a game changer for all that have used it! We had our initial one for almost a year when it went out, we were told that it was a malfunctioned product. Shark warranty was quick and very helpful with sending us out a brand new one that works even better than our initial one. We are thankful for their help and ability to provide us with the information an new vacuum. This vacuum is lightweight, works great on all surfaces that we have and easy to clean, when needed. I will continue loving my vacuum!
Written by a customer while visiting sharkninja.com
Customer Rating
2
The longer I have it, the more I hate it.
on November 25, 2024
Posted by: Clong
from PA
Gender:Female
I've had this for 5 months and the longer I have it, the more I hate it. In the beginning it seemed pretty great except for the fact that the canister is so tiny. I'm constantly needing to put it back in to self empty. I liked that it self empties but the door of the canister gets stuck half the time and prevents it from emptying. The battery runs down fast but the worst is that it cannot, in any way, handle dog fur. The roller just collects it but won't suction it up. I'm left with balls of fur jamming the roller and I have to take the stick off the roller and vacuum the roller to clean it. This is a horrible product.
No, I would not recommend this to a friend.
Response from sharkninja.comBy SharkNinja, December 16, 2024
Hello,
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be with your Detect Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We understand how frustrating this situation must be with your Detect Pro. Please reach out to our team by phone at 1-855-427-5127, we'd be happy to look into this for you.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
5
Absolutely love
on November 25, 2024
Posted by: Sbennett1111
from Newark, OH
Gender:Female
This is by far the best vacuum I have owned yet. I had a shark 8 years ago and then bought 2 Dyson and decided to by this vacuum and I’m not disappointed.
I would recommend this to a friend!
Written by a customer while visiting sharkninja.com
Customer Rating
3
Low battery life
on November 19, 2024
Posted by: Jay2
from Las Vegas
Gender:Female
I like this vacuum, but I don’t love it. I get maybe 20 min battery life when using it.
Response from sharkninja.comBy SharkNinja, November 28, 2024
Hello Jay,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Cordless Detect Pro Run time. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Shark Cordless Detect Pro Run time. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
3
hum....
on November 11, 2024
Posted by: karenyoo
from florida
Gender:Female
I feel like it doesn't last 60 minutes like advertised. It runs out of battery quickly, and takes a long time to charge.
Response from sharkninja.comBy SharkNinja, November 14, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Detect Pro. We will absolutely share your feedback with the relevant teams for consideration on future products. If you need any help with your product, please don't hesitate to reach out to our team by phone at 1-855-427-5127.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com
Customer Rating
1
Not for all dog hair!
on November 6, 2024
Posted by: tmill
from IL
Gender:Female
This vacuum shuts off frequently and does not work will with my dog's hair. I purchased this vacuum based on reviews and claims that it works great with dog hair. I feel like I wasted a lot of money. My golden retriever won again! I do not recommend! wish I could get a refund or different vacuum.
Response from sharkninja.comBy SharkNinja, November 7, 2024
Hello,
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Detect Pro_. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Thank you for taking the time to leave a review.
We're so sorry to hear that you aren't happy with your Detect Pro_. We will absolutely share your feedback with the relevant teams for consideration on future products.
Kind regards,
Shark Clean
Written by a customer while visiting sharkninja.com