Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
Very fast and easy to setup
on March 10, 2022
Posted by: Edwin Cennyo
I’ve been annoyed with my roommate,he used to like to download bunches a lot of games which slowed down the speed with this router I could split the speed and put a limit on his device
Written by a customer while visiting netgear.com
Customer Rating
4
Easy set up
on March 11, 2022
Posted by: Anonymous
Router set up easily and works well within 75-100ft. Only issues is the wireless distance is not as far as my last router. Set up is also not great without a cell phone. If you do not have a cellphone with cell service to download the app, setup will be more complicated.
Written by a customer while visiting netgear.com
Customer Rating
2
WiFi speed is not that great
on March 13, 2022
Posted by: Anonymous
Advertised WiFi speed is more than 1gbps but I’m only getting 240mbps. I have 1gbps connection. Wired connection gives around 850gbps, which is not too bad. But WiFi connection even when my phone is right next to the router only gives 1/4 of the speed I expect.
Response from netgear.comBy Consumer Affairs, March 15, 2022
Hi John,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. These resources should help you troubleshoot your network and device: https://kb.netgear.com/1110/How-do-I-troubleshoot-my-wireless-network, and also: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Best Router
on March 13, 2022
Posted by: Anonymous
This is by far the best router I have ever have, my internet is 400/20 through my provider and on WiFi I get 400 plus more times than not, highly recommended, easy setup
Written by a customer while visiting netgear.com
Customer Rating
4
Nighthawk
on March 14, 2022
Posted by: GmS
Installing process fairly easy. Needed to have to have support to enable function to the printer. Tech support good.
Written by a customer while visiting netgear.com
Customer Rating
5
Happy with Purchase
on March 17, 2022
Posted by: Anonymous
Recently purchase my Blackhawk, and the unit has been up and running with in minutes after receiving it. Extremely happy with it.
Written by a customer while visiting netgear.com
Customer Rating
5
Works great
on March 18, 2022
Posted by: Hazei420
It works amazing. It’s secure, you can access it at any time and see who’s on your network
Written by a customer while visiting netgear.com
Customer Rating
4
Good Router
on March 18, 2022
Posted by: Anonymous
With one exception it was easy to set up. The instructions were on my mobile phone. I would have preferred written instructions--rather than reading on cell phone.
Written by a customer while visiting netgear.com