Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,612 Reviews)
Rating breakdown 1,612 reviews
5 Stars
1,358
4 Stars
170
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
1
Stopped working after a week
on June 15, 2022
Posted by: Christine Keiser
Set up my router, everything seemed to be working fine but after a week it stopped working. No amount of rebooting made a difference, I switched back to my ancient cisco router and it worked fine (slow, but fine.) I suspect that something is wrong with the firmware but couldn't figure out how to connect to the router to update through the app since the router was offline.
Response from netgear.comBy Consumer Affairs, June 15, 2022
Hi Christine,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. This resource should help you troubleshoot your device: https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router?language=en_US.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
An Excellent Router
on May 2, 2023
Posted by: Pat W in Algona, WA
[This review was collected as part of a promotion.] My other router was starting to fail, and since I had a Netgear modem, I decided to stay within the same ecosystem and get their router. Setup could have been a little easier, but fortunately Netgear support was there to help. They require you to setup the router via smartphone; however, apparently, my phone was too old to do the job, so Netgear support had to walk me through how to complete the task. Once I got it setup, I had to listen to a sales spiel to get me to sign up for a service contract. No thanks. In all the time I've administered my own modem and router (save for the setup this time), I've never had to contact customer support. I consider a service contract to be a colossal waste of money. Anyway, the router is working well, and I'm happy to have chosen it.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AX5400 WiFi 6 Router
on February 1, 2024
Posted by: Ronnie E. Knight
My New Nighthawk AX5400 WiFi 6 Router is an Outstanding Product and has more than doubled my WiFi Speed. I Highly Recommend this Router!! Netgear Brand is THE BEST!!
Written by a customer while visiting netgear.com
Customer Rating
5
Amazing
on July 30, 2024
Posted by: John S
[This review was collected as part of a promotion.] I went from flakey 100Mbs downloads to stable, consistent 1Gbs downloads.
Written by a customer while visiting netgear.com
Customer Rating
5
Great Router
on August 23, 2024
Posted by: Josue Avilez
[This review was collected as part of a promotion.] Ive had this device in my parents home and now my new home and no problems what so ever it does what its suppose to and the app is actually very easy to manage!
Written by a customer while visiting netgear.com
Customer Rating
5
A Solid Reliable Router with Good Speeds.
on June 12, 2020
Posted by: overtaker1
Gender:Male
Length of ownership:6 months
I have a 1200 square foot house with lots of corners and my signal was solid throughout the house. My devices that can take advantage of WIFI6 had a considerably more noticeable speed than when connected to WIFI5. I had 36 to 42 devices connected to the router at a time and never experienced a slowdown. I only stream TV and do not have cable or satellite TV while my kid games on a PC and my wife is constantly online. Netgear has done a good job of simplifying setup processes. I received and tested the beta version of the RAX50 router at no cost and this is my honest review.
I would recommend this to a friend!
Written by a customer while visiting netgear.com
Customer Rating
5
AX6 RAX50
on March 5, 2021
Posted by: Rich D
As a retired network engineer from a major US telecom, I have extensive experience with commercial grade networking products. For a midrange home router the AX6 has thus far performed beautifully. It replaced an R7000 and there is a notable improvement in performance. There has been both improvement on the wi-fi side of the router as well as smaller improvement on throughput to the Internet side of the router. The setup through the Nighthawk was seamless and very straightforward. One of the reasons for upgrading was the support for WPA2-AES and WPA3 as the R7000 only supported WPA2-TKIP which proven to be less secure. I have paired the router with an EAX15 Extender replacing a pair of TP-Link extenders. The improved wi-fi coverage on the new devices has allowed me to eliminate a 2nd extender. Home is 2 level, 2800 sq ft condo. One thing I would like to see would be support for trunking and VLAN implementation. My place has structured Ethernet infrastructure with outlets in every room. My 4 Rokus are all connected via Ethernet back to patch panel and Gig switch and from there to the AX6. Being to create a trunk to the switch and then separate VLANs to each of Rokus would allow me to get everything off a flat LAN. Just a thought. Overall the AX6 has fully met my expectations.
Written by a customer while visiting netgear.com
Customer Rating
1
Garbage
on April 17, 2021
Posted by: H McDermott
Router has poor or no connection to most items in household. When it does connect the connection is unstable. App for adjusting settings crashes and is useless. Cheap router supplied by cable provider worked better.
Response from netgear.comBy Consumer Affairs, April 19, 2021
Hi H McDermott,
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your RAX50. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
We appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your RAX50. This resource should help you https://kb.netgear.com/000061716/How-can-I-troubleshoot-my-NETGEAR-router
Please let us know if this resolved your issue by updating your review. If you need further assistance, please email us at netgearteam@netgear.com for additional resources or to contact one of our support experts. We will be happy to help.
Thank you.
NETGEAR Team
Written by a customer while visiting netgear.com