Customer reviews from netgear.com
NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Average customer rating
4.7
(1,613 Reviews)
Rating breakdown 1,613 reviews
5 Stars
1,358
4 Stars
171
3 Stars
41
2 Stars
18
1 Star
25
76%of customers recommend this product.
(
25 out of
33)
Customer Reviews for NETGEAR - Refurbished Excellent - Nighthawk AX5400 Dual-Band Wi-Fi 6 Router - Black
Customer Rating
5
This was a huge upgrade
on August 1, 2022
Posted by: Matt Price
I had replaced my internet providers smart modem/router with Netgear products and it increased the quality and speed of my families streaming and viewing. Great decision
Written by a customer while visiting netgear.com
Customer Rating
2
Convuluted setup
on July 31, 2022
Posted by: Jon Setliff
This was way too complicated to set up with other routers. Too many network conflicts internal to my home network when setting this router up with two others (1 bridged and 1 AP router, both R6700AX routers).
Response from netgear.comBy Consumer Affairs, August 3, 2022
Hi Jon,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble setting up your device, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with setting up your product. When experiencing trouble setting up your device, we recommend checking out this resource: https://kb.netgear.com/000061614/I-m-having-trouble-installing-my-NETGEAR-router-what-do-I-do?language=en_US.
If you need further assistance, you can visit https://my.netgear.com/support/contact.aspx to register your product, get help, access the latest downloads and user manuals, and join our community. We recommend that you use only official NETGEAR support resources.
Thank you,
NETGEAR Team
Written by a customer while visiting netgear.com
Customer Rating
5
Happy with my purchase
on July 31, 2022
Posted by: Mtnewts
Faster then my previous router and easy to set up. Happy with my purchase and would certainly recommend.
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk AX6
on July 29, 2022
Posted by: Randy Frosh
great router. Easy to install and get working. Good coverage without extenders.
Written by a customer while visiting netgear.com
Customer Rating
5
Unbelievable speed
on July 28, 2022
Posted by: Anonymous
Great speed; loved the ease of the set up; zero issues.
Written by a customer while visiting netgear.com
Customer Rating
5
Just Better
on July 28, 2022
Posted by: Marty Gallo
Smartest decision you'll ever make with regards to your network!
Written by a customer while visiting netgear.com
Customer Rating
5
Nighthawk
on July 27, 2022
Posted by: Melissa
I have a very difficult time with my internet connection where I live. The nighthawk is really good and does help. Very, very easy to set up.
Written by a customer while visiting netgear.com
Customer Rating
3
Doesn’t cover my entire home
on July 27, 2022
Posted by: Kassgmom
It says that it covers 2500sqr ft, but my house is only 2000 sqr ft and it barely works downstairs.
Response from netgear.comBy Consumer Affairs, July 28, 2022
Hi Kassgmom,
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Thank you for your review, we appreciate your feedback and we want you to know that your experience is important to us. We are sorry to hear that you had a difficult experience with your product. Wireless routers, access points, and adapters send and receive radio wave signals through antennas. To optimize your wireless range, we suggest checking this resource: https://kb.netgear.com/1114/Improving-wireless-range-Overview.
If you need further assistance, you can contact NETGEAR Support by going to: https://my.netgear.com/support/contact.aspx and follow the onscreen instructions. Once you’ve registered your product you will be given the options of contacting Support through Phone, Chat, or email.
Regards,
NETGEAR Team
Written by a customer while visiting netgear.com